1. Thank you for calling The Solution Center. Can I have your phone number please?
2. Can I have your first and last name?
3a. Is your service in an apartment? (if YES use apartment pitch)
4. Have you had service at this address for over 1 year?
5. How can I help you?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?
IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
PAY BILL / BILL ISSUE
6. Why don’t we keep some of that cash in your pocket and lower your bill by switching you over to DIRECTV. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?
IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
NEW SERVICE
6a. Great! What kind of service are you calling to order today?
TV: 6b. It looks like I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax with DIRECTV. We are authorized retailers for DIRECTV! How many TVs do you have?
INTERNET: 6c. Great. While I look up the Internet in your area who is your TV service through?
CABLE ONLY: 6d. I am here to provide you the best service and best rates and since we offer several different providers it looks like I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax with DIRECTV. We are authorized retailers for DIRECTV! How many TVs do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?
IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
TECHNICAL / EQUIPMENT ISSUE
6. I can replace your old system and save you tons of money in the process by switching you to DIRECTV. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?
IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
UNDER CONTRACT
6a. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
6b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of DIRECTV and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
APARTMENT
6a. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
6b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of DIRECTV and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
UPGRADE EQUIPMENT / MOVING / NEW SERVICE / GENERAL QUESTION / OTHER
6. I can replace your old system and save you tons of money in the process by switching you to DIRECTV. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?
IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
PROBLEM WITH INTERNET OR HOME PHONE SERVICE
6. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
6b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of DIRECTV and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
PPV / NETFLIX
6. Great! You’re in luck because I can get you access to over 30,000 movies and shows for free and save you tons of money in the process by switching you to DIRECTV. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
CALLING TO ORDER A PPV LIVE EVENT
6. Instead of you spending $100 for that fight how about I buy the fight for you, and also, lower you monthly bill up to $40 month by switching you over to DirecTV. You still get to watch the fight tonight plus save money on your bill. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. How many TV’s do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?
IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
7. OK great. I can get you over 185 of the most popular channels for only $PRICE per month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
BEFORE RUNNING CREDIT / PRESSING SUBMIT FOR THE CREDIT CHECK RESULTS:
8a. And can you verify your full name with spelling?
8b. And can you confirm your phone number with area code?
9. And your street address, city, state, and zip? Is there a unit or apartment #?
NOW YOU MAY SUBMIT THE CREDIT CHECK
Be sure to select the free movies, free NFL offer, and any closing offers or the customer will not get them!
We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?
I am giving you so much more for your money. You will be getting new state of the art equipment and free installation, more channels, and award winning customer service. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours! All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What’s your social?
If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! Lets go ahead and start your savings. What’s your social?
If your spouse found $40 laying on the ground today, would they call you to see if it is OK to pick it up? On top of that you are getting DIRECTV – the Rolls Royce of TV providers! They will love it! We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! Lets go ahead and start your savings. What’s your social?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. To give you the best offer I do need to run credit with your social so can I have that please?
We use state of the art encryption and are PCI Complaint so your information is totally secure. Once I type the information in I cannot access it again so I will just need to get that number from you one more time please?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $35 a month for 1 TV. How many TVs do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! How many TVs do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax! How many TV’s do you have?
LOW RISK
10. Great, you are eligible for a free Genie high def recording system that allows you to record up to 5 shows at once! And since we’re setting you up with “#” TV’s you will be able to watch that recorded content on all “#” TV’s! Now on top of the new low monthly price and free state of the art system you get tons of free benefits with DIRECTV like being able to watch TV from multiple devices like your TV, laptop, tablet, and cell phone! Plus you get on demand service that gives you access to DIRECTVs library of over ten thousand movies and TV shows. In fact in just a moment I will tell you how you can start watching DIRECTV today for free! I just need a credit card to complete the order. What credit card would you like to use?
HIGH RISK
10. Do you have a spouse we can try and qualify?
10a. YES What is their name and social? Do I have their permission to run credit?
PREVIOUS CUSTOMER or FAILED TWICE
10. I couldn’t get you approved for this offer, but I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. Similar plans retail for $19.99, but if you add our plan today I can get you a discounted rate of only $9.99 a month! How many computers and phones do you have?
1 OR MORE: Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $150 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
NO DEVICES: This covers your smart phones, tablets, smart TVs, and desktop computers. It covers anything that connects to the Internet. I am sure you have electronics that you need help with and this plan will have you covered. You do have some of these devices in your home, don’t you?
YES – CONTINUE TO REBUTTAL 2
NO – MOVE TO ADT
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
SECOND PRODUCT
12a. I understand you aren’t interested in that right now, but I can still help you and save you money! You may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
12b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of DIRECTV and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
PC SUPPORT
12. I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. You’ve reached The Solutions Center. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. Similar plans retail for $19.99, but if you add our plan today I can get you a discounted rate of only $9.99 a month! How many computers and phones do you have?
1 OR MORE: Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $150 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
NO DEVICES: This covers your smart phones, tablets, smart TVs, and desktop computers. It covers anything that connects to the Internet. I am sure you have electronics that you need help with and this plan will have you covered. You do have some of these devices in your home, don’t you?
YES – CONTINUE TO REBUTTAL 2
NO – MOVE TO ADT
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing