1. Thank you for calling The Protection Plan Center. My name is “YOUR NAME”. Are you calling about a message you received from us?
2a. Can I have your phone number with area code to pull your account up?
***IF CUSTOMER REFUSES TO GIVE NUMBER, USE CALLER ID TO PULL UP ACCOUNT***
2b. Is this “CUSTOMERS NAME” I am speaking with?
3.I see here you signed up for ONE OF OUR PROTECTION SERVICES. ON “DATE”. It looks like the card was declined which puts you at risk of no protection coverage. Good news is we can still get this fixed for you. You had used your “VISA/MASTERCARD” with “BANK” ending in “LAST 4” for the one-time payment of $__.__. Do you have the funds available on this card or do you have another card you prefer to use? We can also take a checking account number if you have that available.
IF NO FUNDS: When will you have the funds available? We can go ahead and post date the payment so you can still get your plan activated.
4. Awesome, I just need to confirm your plan to make everything is accurate.
5. Great. The process is easy. Please get something to write with and take this information down. First let’s make sure I get all the correct information added to your policy. What credit card would you like to use? And the expiration? And the CVV code?
6. We also need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?
7a. We are setting you up with a 3-year plan. The initial fee billed to your credit card today will be $99.99 .
7b. After that there will be a 2.99 monthly maintenance fee. That 2 dollar and 99 cent fee will be charged today to begin your billing cycle.
8. The charges will show on your statement from The Protection Plan Center. This policy is additional third party coverage on top of your providers standard equipment warranty. This new plan will reimburse you for service call fees as well as ship you remote control replacements.
9. Please remember your provider will not be able to access this plan. If you have questions about this plan, need to file a reimbursement claim, or have a question about the credit card charge you should call us directly at 800-656-6119. Again that number is 800-656-6119. Did you write that down?
10a. As part of your order today you receive an upgrade to Total Tech Premium which gives you 24/7 support on your computer, smart phones, and tablets. Our US based call centers give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, you only pay $9.99 which covers your first bill and your coverage is activated immediately. We will go ahead and add this to the card you provided today okay?
YES – MOVE TO 6c NO – MOVE TO 6b HAS NO DEVICES – MOVE TO 6d
10b. This technical support covers so much! It covers every single internet connected device in your home. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! There is no contract or cancellation fee, and for just $9.99 today, you can try it out and see the benefits. Let’s go ahead and add that plan today, okay?
YES – MOVE TO 6c NO – MOVE TO 7
10c. OK. The $9.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. Do you understand this additional coverage is for your internet service in your home for 9.99 a month? *must get clear “YES” from customer*
If you have any questions about this plan, call us at 800-540-3350. Did you get that number?
MOVE TO 7
10d. I understand that may not be a good product fit for you, but we have also teamed up with Identity Force to protect our callers whose private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft insurance. This comes with continual dark web scanning and covers your entire family. If you sign up today, you only pay $9.99 and your coverage is activated immediately. Do you want to use the credit card on file?
YES – MOVE TO 6e NO – MOVE TO 7
10e. Great. The 9.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will forward instructions to your email so you can begin to use support right away. If you have any questions about this plan, call us at 800-540-3350. Did you get that number?
11. I am going to process the credit card charge. One moment please.
12. You are all set. Do you have any questions for me?
13. Thank you for your business. Have a great day!
1. Thank you for calling The Protection Plan Center. My name is “YOUR NAME”. Are you calling about a message you received from us?
2a. Can I have your phone number with area code to pull your account up?
***IF CUSTOMER REFUSES TO GIVE NUMBER, USE CALLER ID TO PULL UP ACCOUNT***
2b. Is this “CUSTOMERS NAME” I am speaking with?
3. I see here you signed up for our PC support plan for your internet connected devices on “DATE”. It looks like the card was declined which means you don’t have the tech support for your computers, laptops, and tablets. Good news is we can still get this fixed for you. You had used your “VISA/MASTERCARD” with “BANK” ending in “LAST 4” for the recurring payment of $9.99. Do you have the funds available on this card or do you have another card you prefer to use?
IF NO FUNDS: When will you have the funds available? We can go ahead and post date the payment so you can still get your plan activated.
4. Awesome, I just need to confirm your plan to make everything is accurate.
5. Great. The service is really easy to get started. We will send you an activation link. Just click it and you are on your way to getting everything we covered. The activation fee is only ($49.99/$40/$25/$0) What credit card would you like to use? And the expiration? And the CVV code?
6. We also need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?
IF NO IDENTITY THEFT Great. Do you want me to include the Identity Theft protection? It comes with continual dark web scanning and covers your entire family with $1million in identity theft insurance. I can get the 24/7 support and whole home identity protection for only $17.99 a month. Do you want to upgrade to the bundle?
7. OK. The ($9.99/$17.99) will also be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you haver provided. The charge on your credit card will say “24/7 tech support.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. Do you understand this includes coverage for your internet service in your home for ($9.99/$17.99) a month? must get a clear “YES” from customer
If you have any questions about this plan, call us at 800-540-3350. Did you get that number?
8. I am going to process the credit card charge give me just a moment.
9. You are all set. We will email you a receipt and plan info. Do you have any questions?
10. Thank you for your business. Have a great day!
1. Thank you for calling The Protection Plan Center. My name is “YOUR NAME”. Are you calling about a message you received from us?
2a. Can I have your phone number with area code to pull your account up?
***IF CUSTOMER REFUSES TO GIVE NUMBER, USE CALLER ID TO PULL UP ACCOUNT***
2b. Is this “CUSTOMERS NAME” I am speaking with?
3. I see here you signed up for our identity theft protection plan on “DATE”. It looks like the card was declined which means your information isn’t being protected from identity theft or medical fraud. This plan protects you with up to 1million dollars in identity theft insurance. Good news is we can still get this fixed for you. You had used your “VISA/MASTERCARD” with “BANK” ending in “LAST 4” for the recurring payment of $9.99. Do you have the funds available on this card or do you have another card you prefer to use?
IF NO FUNDS: When will you have the funds available? We can go ahead and post date the payment so you can still get your plan activated.
4. Awesome, I just need to confirm your plan to make everything is accurate.
5. Great. The service is really easy to get started. We will send you an activation link. Just click it and you are on your way to getting everything we covered. The activation fee is only ($49.99/$40/$25/$0) What credit card would you like to use? And the expiration? And the CVV code?
6. We also need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?
IF NO PC SUPPORT: Great. Do you want me to include 24/7 tech support on all your internet connected devices. This includes help with virus removal, software installation, new device set up, and more. I can get the 24/7 support and whole home identity protection for only $17.99 a month. Do you want to upgrade to the bundle?
7. OK. The ($9.99/$17.99) will also be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you haver provided. The charge on your credit card will say “24/7 tech support.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. Do you understand this includes coverage for your internet service in your home for ($9.99/$17.99) a month? must get a clear “YES” from customer
If you have any questions about this plan, call us at 800-540-3350. Did you get that number?
8. I am going to process the credit card charge give me just a moment.
9. You are all set. We will email you a receipt and plan info. Do you have any questions?
10. Thank you for your business. Have a great day!
1. Thank you for calling The Protection Plan Center. My name is “YOUR NAME”. Are you calling about a message you received from us?
2a. Can I have your phone number with area code to pull your account up?
***IF CUSTOMER REFUSES TO GIVE NUMBER, USE CALLER ID TO PULL UP ACCOUNT***
2b. Is this “CUSTOMERS NAME” I am speaking with?
3. I see here you signed up for our 5 devices plan on “DATE”. It looks like the card was declined which means we are no longer protecting your internet connect devices from all damages, repairs, and replacements. This includes your cellphones, laptop, tablets, TVs, anything that connects to the internet. Good news is we can still get this fixed for you. You had used your “VISA/MASTERCARD” with “BANK” ending in “LAST 4” for the recurring payment of $14.99. Do you have the funds available on this card or do you have another card you prefer to use?
IF NO FUNDS: When will you have the funds available? We can go ahead and post date the payment so you can still get your plan activated.
4. Awesome, I just need to confirm your plan to make everything is accurate.
5a. Great. The service is really easy to get started. Please get something to write with to take this information down. The activation fee is only ($49.99/$29.99) What credit card would you like to use? And the expiration? And the CVV code?
5b. Do you currently have any damaged devices or need to file a claim to any devices you will be registering with your coverage? If YES, inform customer we do not cover any pre or existing damage
6. We also need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?
7. We are setting you up with the 5 devices plan. The initial fee billed to your credit card today is ($49.99/$29.99). After that, it will be $14.99 a month. The $14.99 fee will be charged today to begin your billing cycle.
8. You will receive a registration link within 48 hours from this call to register the devices of your choosing. You will have (3) Days from the time you receive the link to register the devices. Please keep in mind that until the devices are registered they are not covered so it is important to register as soon as possible. If you do not receive the link, need to file a claim, or have any questions, please call us to have it resent at 800-939-7115.
9. Please keep in mind that you must have active coverage for 30 days prior to submitting a claim and that we do not cover any existing damage prior to your purchase of this plan.
10. I am going to process the credit card charge give me just a moment.
11. You are all set. We will email you a receipt and plan info. Do you have any questions?
12. Thank you for your business. Have a great day!
1. Thank you for calling The Protection Plan Center. My name is “YOUR NAME”. Are you calling about a message you received from us?
2a. Can I have your phone number with area code to pull your account up?
***IF CUSTOMER REFUSES TO GIVE NUMBER, USE CALLER ID TO PULL UP ACCOUNT***
2b. Is this “CUSTOMERS NAME” I am speaking with?
3. I see here you signed up for our Personal Protection Pendant on “DATE”. It looks like the card was declined which means we cannot send out your medical alert pendant that protects you from medical emergencies with the push of a button. It’s like Life Alert, only half the cost. Good news is we can still get this fixed for you. You had used your “VISA/MASTERCARD” with “BANK” ending in “LAST 4” for the recurring payment of $49.99. Do you have the funds available on this card or do you have another card you prefer to use?
IF NO FUNDS: When will you have the funds available? We can go ahead and post date the payment so you can still get your plan activated.
4. Awesome, I just need to confirm your plan to make everything is accurate.
5. Great. I need to verify your information and confirm your service details. What credit card would you like to use? And the expiration? And the CVV code?
6. Do you understand you are placing an order for Personal Protection Pendant right now and that it is separate from your TV and internet service?
7a. Can you please spell out your first and last name as it shows on the credit card?
7b. And can you please spell out the street address? And the city, state, zip code?
7c. Is the billing address for the credit card different than the physical address?
7d. Can you please confirm your phone number?
7e. And we do need to add a 2nd phone number to your account can I have that please?
7f. We need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?
7g. We need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?
8. Your monitoring fee will be $49.99/month. We will charge this amount today to start your billing cycle along with the $49.99 activation fee. Your bill will be drafted on the “Current Date” of each month.
9. Personal Protection Pendant does require a 3 year commitment, which will start today. You will receive your device in the mail within 5-7 business days.
10. If you cancel prior to the end of the agreement, there will be a prorated cancellation fee of $10 per month for each remaining month.
8. Also, please be sure to take down our customer service number. IF you need anything or have any questions, you can reach us at 877-633-7070. Did you write that number down?
8. We need to add (2) emergency contacts to your profile. Can you please provide me their first name, last name, phone number, and their relationship to you? Add this info to the “Emergency” button located next to the “Credit Card” button
8. I am going to process the credit card charge give me just a moment.
9. You are all set. Do you have any questions?
10. Thank you for your business. Have a great day!