How It Works
- Customer makes a onetime purchase to cover their equipment and service calls.
- They pay an upfront fee then just $1.99 a month.
- We charge the credit card and process the order.
- We email the customer info on the plan (so make sure to get their email)!
- Just like any warranty this policy is purchased as a back up in case something goes wrong. Warranty is one of those purchases that’s invisible: until you need it. If one of our protection plan customers has an issue they still receive technical support through their providers – for free, but if a technican needs to come out they can be billed up to $99 per service call. They’re also on the hook for remote control replacements. Our discounted plan reimburses them for the entire service call cost for the term of the plan – 2 or 3 years.
Here are some common questions and answers:
- Customers cannot buy our plan to reimburse them for a service call they already have scheduled. Their claim will be denied.
- Customers who already have a protection plan with DIRECTV get free service calls as part of their plan. They do not need to pay an additional $99 for the service call. If the customer has no plan they will be billed $99 for each service call. If they already have a protection plan they will get a considerable savings with our plan. Those are the 2 ways people save.
What’s covered:
- We have a money back guarantee. If we can’t fix your problem, we’ll refund your money. (The problem just cant be one of the things we DONT cover.)
- Service calls up to $99 per occurance.
- All connectors, cables, fittings, barrel clips, and pipe adapters! Yeah there are a lot of pieces and parts that go into a satellite install. And those parts can get rusty, corroded, and result in everything from a pixelated screen to loss of service.
- For satellite TV customers: satellite dish, LNB, and switch.
Is this protection plan through DIRECTV / MY PROVIDER?
No. We are not affiliated with them in any way. This plan is through The Protection Plan Center.
What kind of equipment will I receive if my current equipment goes bad?
If your receivers are leased our certified technician will assist you in receiving a replacement receiver from your TV provider. All you have to do is swap the receiver when you receive it in the mail! If you own your equipment we will replace it with a comparable (and sometimes even upgraded) model!
What if I need a tech to come out? Who fixes the system?
You still get to have your provider come out, but we foot the bill for the service call!
What will the charge show as on my credit card statement?
The charge will say “Protection Plan Center”.
When can I use the protection plan?
The plan will become active on your date of purchase. Each plan is for a specific period of time. Your coverage will remain in effect for that entire term. You can begin filing claims on your plan after it has been active for 30 days.
What does the plan NOT cover?
- Lost or stolen equipment
- Receivers are covered by the service provider.
- New installation or removal of an existing installation
- No RVs
- Customer education
- Video game devices, non satellite receivers, home theater systems, DVD players, or any other non satellite equipment
- Batteries
- Problems with the television, set up of a new television
- Damage due to lightning, fire, flood, act of God
- System tampering or misuse of the equipment
- Shipping and handling fees
- Equipment Upgrades
What is the refund policy?
Within 120 Days:If you purchased your Plan within the last 120 days, you will receive a full refund (unless you have already filed a warranty claim then they amount will be less any claims paid. )
You can cancel your plan at any time by calling us at 800-533-0287 or emailing support@protectionplancenter.com. Your refund will be processed within 72 hours of cancellation.