1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?
2. Can I have your first and last name?
3. How can I help you?
3. We have solutions that can get your problem resolved right over the phone. I can also give you cloud storage and automated backups that will protect you before you have your next technical issue. You’ve reached The Solutions Center. We have a discounted plan gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month! And again we will be able to get your problem resolved. Whats your address?
You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backs up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?
I just need a good phone number to reach you back at in case we get disconnected.
I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?
I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars and consolidate coverages you may be paying other companies for like backups and virus protection. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
I can consolidate all of these services into 1 lower price so you will not need to subscribe to virus protection or backups anymore. Our new service will replace all of those, which may save you hundreds of dollars a year. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
We actually give you so much for a small fee of $9.99 a month. You may spend over two hundred dollars to repair just one issue with Geek Squad. On top of us costing less than all of our competitors we give you more than them, too which automatic backups, virus scans, and unlimited US based tech support. Can we go ahead and get you covered?
The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!
- We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
- They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
- 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
- Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!
- ALL INCLUSIVE BUNDLE:
- Just $9.99 a month
- No contract
- No credit check
- Convenient automatic billing
- Replaces any current service the customer may have for anti-virus with their computer so customers can cancel those services!
- JUST CHOOSE PC SUPPORT IN AGEMNI AND NOTE THE ACCOUNT TO ADD!
- REQUIREMENTS:
- Customer must have Internet service.
- Must provide a valid email address.
- Must have a valid home mailing address.
- This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…
