1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is ####. Can I
please have the best phone number to call you back on incase we get disconnected?
2. Can I have your first and last name?
3. How can I help you?
4. OK I understand you are calling about ***(REPEAT REASON FOR CALL BACK TO CALLER AS CLOSELY AS POSSIBLE)***
I’m not sure if you’re aware, but your provider may be billing you every month for a protection plan. You can now take advantage of a discounted plan through the solution center. This independent plan covers your tv and internet equipment for 3 years for $69.99. As an added bonus for signing up, we are also including identity theft coverage. You get the protection bundle for $14.99 per month. This is a huge savings compared to the cost of singular plans. What is your street address?
Now, our plan covers all wiring in and outside of your home, the system components, the remotes, and service call fees if a tech is dispatched. It comes with continual dark web scanning and covers you with $1million in identity theft insurance. Let’s get your discounted coverage started. What credit card would you like to use?
CALLER ASKS IMMEDIATELY ”IS THIS ”PROVIDER” – ”WHAT COMPANY IS THIS”
Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.
I understand you’re calling about another issue, but let me explain this offer. Your provider may bill you for a plan already between $6.00 and $9.00 per month.
If you’re paying for a plan, you can remove that fee off of your bill for monthly savings. If you don’t have a plan at all, you’re at risk of out of pocket costs.
What is your zipcode?
Please keep in mind, service calls can run up to $99.00 per visit. If you don’t have a plan, you are at risk of out-of-pocket costs for each tech visit, so this is a great value. No one wants to be on the hook for service call fees. You will be covered for 3-years!
Can you spell out your last name?
On top of everything, we have a money back guarantee. If your issue does not get resolved, we offer a full refund. Don’t forget we cover wiring, repairs and replacements for anything involving your cable and internet service, no matter what provider you have. Our plan is universal coverage. Let’s go ahead and get you protected today. What is your email address?
I’m sure you’ve heard about all the recent data breaches affecting millions of people.
We can combat these breaches by offering you protection that includes up to $1million in identity theft insurance. This will cover your entire family from credit card fraud, identity theft, and even medical fraud. if there is an issue, it has a full identity restoration from a division of certified experts. We save you hundreds of hours and do all the heavy lifting for you. Will you be using a debit or credit card to secure these savings?
WHO DID I REACH – You’ve reached The Solutions Center. While you’re on the line I can save you money with coverages that are beyond your provider’s basic plan. We will cover your tv/ internet equipment as well as protect your information from hackers and data breaches. Can you spell out the email so we can send you receipt of this coverage?
HOW DID I REACH YOU– You simply mis-dialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price, which includes reimbursement for service calls and replacements. As mentioned, the additional identity theft protection is something your provider does not offer! You cannot beat this deal! Can I get the SPELLING of your first and last name?
Continued carrier reference – This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage. Our independent plan covers your tv/ internet and YOU! Can you spell out the street address?
ASKS TO BE XFERRED OR WANTS PHONE # TO PROVIDER –
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line, don’t miss this opportunity to save with our 2-in-1 coverage. We accept credit or debit cards. Which one would you like to use?
The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?
I just need a good phone number to reach you back at in case we get disconnected.
We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?
Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.