PERSONAL PROTECTION PENDENT CONFIRMATION

***ALL CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE​***

 

1a. Please allow me to put you on a brief hold to begin. **PUT ON HOLD FOR 1 SECOND AND PICK BACK UP​**

1b. OK, MR./MRS. __________________, I NEED TO VERIFY YOUR INFORMATION AND CONFIRM YOUR SERVICE DETAILS. CAN YOU CONFIRM THE CREDIT CARD YOU WILL BE USING TODAY? THE EXPIRATION DATE? CVV?

 

1c. This is not a prepaid card, correct?

 

IF CX IS USING PREPAID CARD:

( We cannot accept prepaid cards. We will need a different card to put on file. We can also accept checking accounts. )

 

 

TO BE READ FOR ACH PAYMENT USE ONLY

 

Mr.Mrs, ____________ you hereby authorize ACH debit for the Protection Plan Center. By providing your authorization, you agree to allow automated debits from your bank account. **REQUIRED** I need your driver’s license number and expiration date. (add to notes). (IF CX DOES NOT HAVE DRIVERS LICENSE, we will need the state id with expiration date. add to notes)

 

You confirm this is your account and or you are an authorized signer for

 

[Bank Name], your account number is [Account Number], and your routing number is [Routing Number].

 

The effective date of authorization for debit is (today’s date).

 

By confirming this authorization, you acknowledge that you understand the terms and conditions and authorize us to initiate debit entries to your account as specified.

 

If there are any changes to your banking information or if you wish to revoke this authorization, please CALL US AT 800-656-6119 or email support@protectionplancenter.com.

 

Please be advised that the Protection Plan Center is not responsible for any NSF fees should funds not be available upon debit.

 

Also, there will be a $35 charge for Returned/Rejected payment if any should occur.

 

 

Do you confirm and agree to these conditions? (must get a verbal YES)

 

 

2. CAN YOU PLEASE SPELL OUT YOUR FIRST AND LAST NAME?

 

3. DO YOU UNDERSTAND YOU ARE PLACING AN ORDER FOR PERSONAL PROTECTION PENDENT RIGHT NOW AND THAT IT IS SEPARATE FROM YOUR TV AND INTERNET SERVICE?

 

3b.
 DO YOU CURRENTLY HAVE A MEDICAL ALERT DEVICE FOR EMERGENCIES?
IF YES:  ARE YOU UNDER CONTRACT WITH THAT DEVICE?
IF CX IS UNDER CONTRACT WITH A CURRENT DEVICE:    ( MOVE TO VIVINT  SCRIPT BEGINNING WITH 5A)
IF NO:  PROCEED TO 4

 

4. CAN YOU PLEASE CONFIRM YOUR HOME ADDRESS WITH THE SPELLING?

 

CARD BEING USED MUST HAVE THE CITY, STATE AND ZIP CODE MATCH THE CREDIT CARD BILLING ADDRESS.

 

5. CAN I HAVE YOUR EMAIL ADDRESS FOR YOUR ORDER CONFIRMATION.

 

6. CAN YOU PLEASE CONFIRM YOUR PHONE NUMBER THAT’S BEST TO REACH YOU ON?

 

7. WE DO NEED TO ADD A 2ND PHONE NUMBER TO YOUR ACCOUNT, CAN I HAVE THAT PLEASE?

 

7b. WE DO NEED YOUR DATE OF BIRTH TO PUT ON FILE. WHAT IS IT?

 

8. YOUR MONITORING FEE WILL BE $________ PER (MONTH/YEARLY)

 

(IF CUSTOMER MENTIONS ONE MONTH FREE): The monthly monitoring fee will come out to $49.99 a month. We are waiving that for you with our exclusive promotion so all you pay today is a one time activation fee to connect you to the 24/7 AT&T 4G LTE coverage. The one time charge will come out to only $89.98

 

9a. OK. The $89.98 plus $4% credit card surcharge for a total of $93.57 WILL BE CHARGED TODAY TO START YOUR BILLING CYCLE. YOUR BILL OF $49.99 WILL BE DRAFTED ON THE “CURRENT DATE” OF EACH MONTH

 

(IF CARD DECLINED FOR FRAUD)

Your bank has declined the charge because you're not physically swiping your card.

The bank just wants to be sure it's you attempting this transaction.

I am going to conference them in now and you simply need to tell the agent to authorize the charge for the protection plan center.

​***INCLUDES ONE TIME ACTIVATION OF 39.99*** 

 

​***ONLY IF CONFIRMING OUT OF PRO PLAN CONFIRMATION!!***

9b Ok. The $79.98 plus a 4% credit card surcharge for a total of $83.17 WILL BE CHARGED TODAY TO START YOUR BILLING CYCLE. YOUR BILL OF $49.99 WILL BE DRAFTED ON THE “CURRENT DATE” OF EACH MONTH.

 

(IF CARD DECLINED FOR FRAUD)

Your bank has declined the charge because you're not physically swiping your card.

The bank just wants to be sure it's you attempting this transaction.

I am going to conference them in now and you simply need to tell the agent to authorize the charge for the protection plan center.

​***INCLUDES ONE TIME ACTIVATION OF $29.99​​***

 

10. MEDICAL ALERT DOES REQUIRE A 3 YEAR COMMITMENT, WHICH WILL START TODAY. YOU WILL RECEIVE YOUR DEVICE IN THE MAIL WITHIN 5-7 BUSINESS DAYS.

 

11. IF YOU CANCEL SERVICE PRIOR TO THE END OF THE AGREEMENT, THERE WILL BE A PRORATED CANCELLATION FEE OF $10 PER MONTH FOR EACH REMAINING MONTH.

 

12a. ALSO, PLEASE BE SURE TO TAKE DOWN OUR CUSTOMER SERVICE NUMBER. IF YOU NEED ANYTHING OR HAVE ANY QUESTIONS YOU CAN REACH CUSTOMER SERVICE AT 877-633-7070. DID YOU WRITE THAT NUMBER DOWN?

 

12b. Do we have permission to text or email you about your account and offers? Message and data rates apply.

 

12c We need to add 2 emergency contacts to your profile. Can you please provide me their first name, last name, phone number and their relationship to you?
(Add this info to “Emergency” button located next to “Credit Card” button)

 

​***YOU MUST GET TWO EMERGENCY CONTACTS TO GET COMMISSION FOR SALE. YOU CANNOT USE THE CUSTOMER’S INFORMATION AS AN EMERGENCY CONTACT​***

13. DO YOU HAVE ANY QUESTIONS?

 

14. Before I let you go, we are adding a 30 day free trail of our Identity Theft Protection. It protects against identity theft, credit card fraud and gives you 1 million dollars in coverage to help fight and restore your identity if it’s ever compromised. This not only protects you, but up to 5 people in your household as well. The plan is normally $12.99 a month but it’s free the next 30 days. We will email you a registration link. Make sure you follow that link to register your plan to be fully protected. Please confirm the email address that we can send the link to.

 

IF YES(Must Have Email Address):​ Great! If you have any questions on the plan or need to cancel the 30 day free trial, call us at 800-540-3350. Did you get that number written down?

 

IF NO:​ Are you sure? You need to verbally decline the ID theft on this recorded line and you understand that you are not covered for 1 million dollars in identity coverage. Identity theft is one of the only crimes that the victim has to fix themselves! The police do not help you fix your credit. Are you sure you want to decline?

 

 

HAVE A GREAT DAY

you sure you want to decline?