I just need a good phone number to reach you back at in case we get disconnected.
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?