1.Thank you for calling the protection pendant center, my name is _____ and my operator ID is ____. Who do I have the pleasure of speaking with today?
2.Hey _____, how is the day going so far?
3.It doesn’t look like anyone took you through the onboarding process here, can I go ahead and guide you through how everything works?
4.Awesome, are you thinking about getting this product for yourself or someone else?
5.So here at the protection pendant center we value independence and safety for our seniors, our ultimate goal is to keep seniors safe and at home, away from assisted living. Why do you think you need a product like this?
6.Well, I am happy to hear that you are taking the steps needed to protect yourself. I’m sure you know this already, but in times of emergency, every second counts. With just a press in any state in the US, you will be instantly connected to our US based specialist, so you do not have to worry about dealing with someone unfamiliar in critical situations. Unfortunately, most of our competitors won’t tell you this but they use international call centers, often leading to complications such as language barriers causing confusion when time matters most. Our specialist will help connect you to who you need, whether it is a friend or family member, an ambulance, or a police officer. Our customers are fortunate as help is available 24/7/365. Now I have a question for you. Do you have any stairs in your house?
A. IF THE ANSWER IS YES: Ok, so stairs are actually extremely dangerous to senior citizens. Especially if something were to happen like if you were to take a fall and you couldn’t reach help. One of the really neat features we promote about our pendant is that when you are about to go up or down the stairs, you can push the button and be in contact with someone from the monitoring center. From there you can warn them that you are going up or down the stairs and then they will be with you as you do so. Our pendant is versatile… it does not just need to be pressed in an emergency. If you ever have a concern, you can press the button and instantly connect to a personal responder.
B. IF THE ANSWER IS NO:That is good to hear! Stairs pose a serious threat to seniors, so I am glad to hear that you do not have to deal with them. The reason I asked anyways is because we actually promote using our button in non-emergency events like going up or down the stairs. If there were ever a scenario where you are uncomfortable, like taking a pet out or getting the mail, we want you to connect to a personal responder in our monitoring center. From there you can warn them about what you are doing, and they will ensure that an emergency were to happen, first responders will be contacted instantly.
7. Are there any health concerns that you have like diabetes or high blood pressure?
A. YES: So you have to be extra cautious with your health. Especially when it comes to things like falls. In fact, every year 1 in 4 seniors will take a fall that could land them in the emergency room. And if you have already fallen, you are likely to fall again. Have you ever taken a fall before?
B. No: Well, I am glad to hear that you are in good health! It is still important to take precautions when it comes to things like falls. Falls are among the leading cause of death for seniors. In fact, every year 1 in 4 seniors will take a fall that could land them in the emergency room. And if you have already fallen, you are likely to fall again. Have you ever taken a fall before?
8. Thank you, _______. Based on our conversation, you’re an ideal candidate for a medical alert button. It works anywhere in the U.S., is water-resistant, and has a built-in fall detector. We cover the equipment and shipping costs; you only pay the activation and monthly monitoring fees. Our monitoring fee is just $1.67 per day or only $49.99/month, cheaper than a cup of coffee. Since you did secure a month of free monitoring and free equipment costs, all you have to pay today is the activation fee of $99.99. Are there any more questions that we can answer before we get you set up?
I saw free month of service
Oh congratulations! Just for mentioning that, you will not only receive a free month of service, but you’ll also receive free shipping and equipment costs, which means you are saving over $300! All you are responsible for is the one time upfront activation fee ($99.99) (Move to next line in script)
I found a cheaper one
I understand that saving money is a top priority for us all… I also try to find the best value when shopping for something as important as this. When you compare cheaper medical alert companies, you will often find that while they do offer lower rates, low prices come with major costs. Just to name a few, these products usually have slow response times, less built in features and safeguards, limited range and low connectivity, and less attractive designs. At Protection Pendant, we pride ourselves on offering the highest quality product available, ensuring quick response times, extensive features, and both at home and on the go protection, all at the most competitive price. So while the initial costs may seem higher, the superior quality and comprehensive protection that we offer is priceless. Wouldn’t you agree that peace of mind and reliable service at times when you need it most is worth it?
I don’t need this
Until you do… Did you know that 1 out of 4 seniors fall each year? If you or someone you know is ever at risk of an emergency, this may save their life. Also, a medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one living in one of those places. Protection Pendant allows you to be in the comfort of your own home. Let’s get you signed up so we can avoid a scenario like this, ok?
I’m on fixed income and can’t afford it at this time
I know that it sounds like a lot, but what we see that is so valuable about our pendant is that you are buying back your livelihood. We see our job as ensuring that you live safely and independently, and our pendant is the ticket to your freedom. Our customers tell us all the time that they are much more confident in their independence, especially in doing things outside their home like going for walks or going to the store.
OK.. most companies won’t do this, but what I’ll do for you is hold the promotion and get your billing started at a suitable time for you. All I need is some basic information to get you signed up. (Move to post date sale)
I’m on fixed income
I know that it sounds like a lot, but what we see that is so valuable about our pendant is that you are buying back your livelihood. We see our job as ensuring that you live safely and independently, and our pendant is the ticket to your freedom. Our customers tell us all the time that they are much more confident in their independence, especially in doing things outside their home like going for walks or going to the store. Don’t you want to enjoy that feeling of safety and independence too, ____?
(Buying for A Loved One)
6. I am happy to hear that you are taking the steps needed to protect (person). I’m sure you know this already, but if they were to fall, the longer it takes to get to medical assistance, the worse (person’s) recovery will be. With just a press in any state in the US, they will be instantly connected to a US based specialist, so they do not have to worry about dealing with someone unfamiliar in times of emergency. Unfortunately, most of our competitors use international call centers, leading to complications such as language barriers or not understanding your problem when time matters most. The specialist will help connect them to who they need, whether it is yourself, a friend, a family member, an ambulance, or a police officer. Our customers are fortunate as help is available 24/7/365. Now I have a question for you. Do you know if they have any stairs in the house?
YES: Ok, so stairs are actually extremely dangerous. Especially if something were to happen like if (person) were to take a fall and couldn’t reach help. One of the really neat features we promote about our pendant is that when (person) are about to go up or down the stairs, we want them to push the button to get in contact with a personal responder from the monitoring center. From there (person) can warn the responder they are going up or down the stairs so they will be with (person) as they do so. Our pendant is versatile… it does not just need to be pressed in an emergency. If there is ever a concern, (person) can press the button and instantly connect to a personal responder.
NO: That is good to hear! Stairs pose a serious threat to seniors, so I am glad to hear that they do not have to deal with them. The reason I asked anyways is because we actually promote using our button in non-emergency events like going up or down the stairs. If there were ever a scenario that makes them uncomfortable, like taking a pet out or getting the mail, we want them to connect to a personal responder in our monitoring center. From there they can alert their personal responder about what they are doing, and they will ensure that if an emergency were to happen, first responders will be contacted instantly.
7. Are there any health concerns that you have like diabetes or high blood pressure?
YES: So, they have to be extra cautious with their health. Especially when it comes to things like falls. In fact, every year 1 in 4 seniors will take a fall that could land them in the emergency room. And if they have already fallen, they are likely to fall again. Have they ever taken a fall before that you know of?
NO: Well, I am glad to hear that they are in good health! It is still important to take precautions when it comes to things like falls, however. Falls are among the leading causes of death for seniors. In fact, every year 1 in 4 seniors will take a fall that could land them in the emergency room. And if they have already fallen, they are likely to fall again. Have they ever taken a fall before that you know of?
8. Thank you, _______. Based on our conversation, they are definitely an ideal candidate for our medical alert button. It works anywhere in the U.S., is water-resistant, and has a built-in fall detector. We cover the equipment and shipping costs; you only pay the activation and monthly monitoring fees. Our monitoring fee is just $1.67 per day or only $49.99/month, cheaper than a cup of coffee. Since you did secure a month of free monitoring and free equipment costs, all you have to pay today is the activation fee of $99.99. Are there any more questions that we can answer before we get set up?
I saw free month of service
Oh congratulations! Just for mentioning that, you will not only receive a free month of service, but you’ll also receive free shipping and equipment costs, which means you are saving over $300! All you are responsible for is the one time upfront activation fee ($99.99) (Move to next line in script)
I found a cheaper one
I understand that saving money is a top priority for us all… I also try to find the best value when shopping for something as important as this. When you compare cheaper medical alert companies, you will often find that while they do offer lower rates, low prices come with major costs. Just to name a few, these products usually have slow response times, less built in features and safeguards, limited range and low connectivity, and less attractive designs. At Protection Pendant, we pride ourselves on offering the highest quality product available, ensuring quick response times, extensive features, and both at home and on the go protection, all at the most competitive price. So while the initial costs may seem higher, the superior quality and comprehensive protection that we offer is priceless. Wouldn’t you agree that peace of mind and reliable service at times when you need it most is worth it?
I don’t need this
Until you do… Did you know that 1 out of 4 seniors fall each year? If you or someone you know is ever at risk of an emergency, this may save their life. Also, a medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one living in one of those places. Protection Pendant allows you to be in the comfort of your own home. Let’s get you signed up so we can avoid a scenario like this, ok?
I’m on fixed income and can’t afford it at this time
I know that it sounds like a lot, but what we see that is so valuable about our pendant is that you are buying back your livelihood. We see our job as ensuring that you live safely and independently, and our pendant is the ticket to your freedom. Our customers tell us all the time that they are much more confident in their independence, especially in doing things outside their home like going for walks or going to the store.
OK.. most companies won’t do this, but what I’ll do for you is hold the promotion and get your billing started at a suitable time for you. All I need is some basic information to get you signed up. (Move to post date sale)
I’m on fixed income
I know that it sounds like a lot, but what we see that is so valuable about our pendant is that you are buying back your livelihood. We see our job as ensuring that you live safely and independently, and our pendant is the ticket to your freedom. Our customers tell us all the time that they are much more confident in their independence, especially in doing things outside their home like going for walks or going to the store. Don’t you want to enjoy that feeling of safety and independence too, ____?
After hearing about so many of our success stories, it makes it hard for me see you walk away without peace of mind, _____.