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<h4>MANAGER TASK LIST</h4>
SHOREWARE MANAGER
Keep this screen up to review call patterns, number of calls in que etc…
If you see people off of the phone / in gray for more than 2 minutes you should make sure they are logged into call ques that are holding calls. If 4 or more people are not on the phone and there are no calls in que you should send a text out to the “Phone issues” que.
Check Shoreware Manager before you approve breaks & lunches. In Parma no more than 1 person should be out at a time & in Cleveland no more than 3 people should be out a time (CLE on weekends should be 1 at a time.)
Check Shoreware Manager to make sure agents have not put themselves in release mode or logged out
review sales targets & tiers with each rep – try to get them to tier / the next tier
make sure scheduled staff is here – call 15 min into shift if they are not here
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<h4>CONTACT INFO</h4>
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<h4>HOW TO’S & INSTRUCTIONS</h4>
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