***ALL CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE***
1a. Please allow me to place you on a brief hold to begin. ***PUT ON HOLD FOR 1 SECOND AND PICK BACK UP***
1b. Lets review the service details before we process the order, OK?
2. Please get a pen and paper to take down a few order details.
3. I want to make sure I have the correct spelling of your first and last name. Can you please spell them out for me?
4. And you can please spell out the street address? And the city, state, zip code?
5a. Can you please confirm your main phone number?
5b. I will need to enter a 2nd phone number in case the installer needs to reach you.
6. Alright we also need to get your email address on file to help communicate with you. Can you spell that out?
7. And can I please have your credit card number / expiration date / cc code?
8. This card will be placed on your account for auto bill pay.
9a. And whats your 9 digit social?
9b. And date of birth?
10. Again this plan will cost $X per month for the first X months and after that the bill will be $X. We will charge the first month to the on file card today.
11. Your plan gives you a total of XXX gigabytes per month of data, just like a cell phone plans gives you a certain number of minutes. You can always change your package or buy additional bonus bytes if you are coming close to your limit. Of those XXX gigabytes XXX can be used at any time and the other XXX are for use from 2am-8am.
12. There will be a 24 month agreement with Hughes. Please keep in mind that if you cancel before your contract is up you will be subject to early termination fees.
13. If you cancel service before the agreement is up there will be a service termination fee of up to $400. If you ever end service with Hughes be sure to return your equipment within 21 days to avoid a $300 un-returned equipment fee.
14. Hughesnet requires a clear view of the southern sky and usage is subject to the Fair Access Policy. Speeds and uninterrupted use are not guaranteed. Strategy and turn based games will work with your Hughes service, but the majority of real time, multilayer games that are played online on Xbox live and Playstation will not work over any satellite Internet service. You can still play the games on your gaming console, you just cant use the online playing feature.
15. Also if you rent please be sure to have written permission from your landlord to have a satellite dish installed.
16a. As part of your order today you receive an upgrade to Total Tech Premium which gives you 24/7 support on your computer, smart phones, and tablets. Our US based call centers give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, you only pay $9.99 which covers your first bill and your coverage is activated immediately. We will go ahead and add this to the card you provided today okay?
16b. Great. Do you want me to include the Identity Theft protection? It comes with continual dark web scanning and covers your entire family with $1million in identity theft warranty. I can get the 24/7 support and whole home identity protection for only $17.99 a month. Do you want to upgrade to the bundle?
16ca. OK. The “9.99″ will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will forward instructions to your email so you can begin to use support right away. Do you understand this additional coverage is for your internet service in your home for 9.99 a month? *must get clear “YES” from customer* If you have any questions about this plan call us at 800-540-3350. Did you get that number?
16cb. 5DEVICES CONFIRMATION
16cb. 5 DEVICES CONFIRMATION
16cb. OK. The $29.99 activation fee will be charged today along with your first month’s bill of $14.99. After that the $14.99 will be charged on the “current date” of each month. The charge will show on your statement as 5 Devices. All repairs and replacements require $100 flat rate deductible. If you have any questions about this plan or about the credit card charge, call us at 800-939-7115. Did you write that number down?
16cc. PC SUPPORT / ID THEFT CONFIRMATION
16c. OK. The “17.99″ will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will forward instructions to your email so you can begin to use support right away. Do you understand this includes additional coverage for your internet service in your home for 17.99 a month? *must get clear “YES” from customer* If you have any questions about this plan call us at 800-540-3350. Did you get that number?
16d. I understand that you may not be interested in that product, we can also add coverage on your new devices plus other devices in the home like your computers, tablets, and TVs. This will cover all damages, repairs, and replacements on up to 5 devices for only $14.99 a month. Normally the activation fee is $49.99 but I can discount that today to $29.99 and then it’s just $14.99 a month. Can we go ahead and add this plan?
17. OK we are all set. Before I let you go, we can also include our Personal Protection Pendent through The Solutions Center. This can immediately dispatch emergency medical assistance with the touch of a button not only inside your home but anywhere on the go. It’s like Life Alert, only half the cost. For only $39.99 a month you can be saved when a phone is out of reach. Can we go ahead and sign you up?
*IF YES* PERSONAL PROTECTION PENDENT CONFIRMATION