Welcome to training and orientation! Our training is a hands on, interactive process.
Our training is a hands on, interactive process. Some of it will be done online and some of it will be done directly with a trainer or team lead who will show you the ropes. Keep this form since it has all of your login information for the different things you will access.
The trainer will issue you a form that will include all your user names and passwords for each of these sites, so keep that handy.
STEP 1: Log into Agemni and clock in.
STEP 2: Lets fill out your HR paperwork in Paycom, which includes setting up tax info and direct deposit. This is a very important step because you are setting up your HR and payroll profile, so be sure to finish it 100% or else it may delay your first pay check.
Go to the Paycom website by clicking here. This is where you will complete the set up. Your user name and password will be on the form you were issued.
Click here for instructions on how to complete and go through this set up
STEP 4: As long as you have completed the above 3 steps and passed all tests you will move onto the hands on portion of the training where you are taking calls directly with a trainer. Here are the things they will certify you on before you are released on the phones:
Checklist:
- Make sure agent completed their Paycom new hire forms.
- Make sure agent knows how to log into phones.
- Make sure agent knows how to log into the phone, dial 1777 for help, and how to read the phone when calls come in so they are following the right script.
- Make sure agent knows how to navigate the Sales Portal including daily updates, scripts and product resources tabs.
- Make sure agent looks at the phone on every call received and then goes to the right script in Sales Portal.
- How to navigate the script and bounce from objection back to the call flow process.
- Can agent read the pricing grid and do they understand how to look for specific channels?
- Make sure agent can enter an order in Sara or whatever order entry system they are using.
- Make sure agent can use Agemni: building leads and converting to a customer, running credit check, how to create and check call backs, how to clock in and out.