***ALL CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE***
1a. Please allow me to place you on a brief hold to begin. ***PUT ON HOLD FOR 1 SECOND AND PICK BACK UP***
1b. Ok, Mr./Mrs. __________________, I need to verify your information and confirm your service details, OK?
2. Can you please spell out your first and last name?
3. Do you understand you are placing an order for ADT home security right now and that it is separate from your TV service?
4. I want to make sure I have the correct spelling of your first and last name. Can you please spell them out for me?
5. Can you please confirm your home address with the spelling?
6. Can I have your email address for your order confirmation.
You must have at least 2 phone numbers.
7. I have your home phone number as ________________________.
8. I have your secondary phone number as ____________________.
9. Your monitoring fee will be $________ per month plus tax.
10. This will automatically be charged to your credit card. You will receive your first bill within the first week of service. Your first bill will be prorated.
11. Can I have the credit card number you would like to use? And the expiration? And the 3 digit code?
12. This credit card will be charged the onetime activation fee of $__________ plus tax today.
13. Vivint does require a 5-year commitment, which will start on the day of your installation.
14. Your installation date is scheduled for (Time/Date).
15. Also please be sure to take down our customer service number. If you need anything you can reach customer service at 800-928-5237.
- OK we are all set. Before I let you go, we can also include our Personal Protection Pendent through The Solutions Center. This can immediately dispatch emergency medical assistance with the touch of a button not only inside your home but anywhere on the go. It’s like Life Alert, only half the cost. For only $39.99 a month you can be saved when a phone is out of reach. Can we go ahead and sign you up?
*IF YES* PERSONAL PROTECTION PENDENT CONFIRMATION