ASKS FOR A SUPERVISOR: “The wait for a supervisor may be up to 15 minutes so please allow me to assist you in the meantime.”
WHAT IS THE ACTUAL NAME OF YOUR COMPANY? “The Solutions Center.”
WHERE ARE YOU LOCATED? “We are located in Ohio.”
WHAT IS YOUR MAILING ADDRESS? “For security reasons I can only tell you we are located in Ohio.”
WHERE CAN I SEND CORRESPONDANCE? “You can fax to 888 318 7329 or the email address is support at the solutions centers dot com.
SUPERVISOR PROCEDURES
If you have a customer or representative of another company on the phone and you are unsure of how to answer their questions OR if its The Office of the President or a law enforcement agency please transfer the call to top manager in the office at that time.