S C R I P T
1. Thank you for calling The Solution Center and congratulations on your decision to switch to DirecTV. This is YOUR NAME and my operator ID is ####. Can I
please have the best phone number to call you back on incase we get disconnected?
2. Can I have your first and last name?
3. And your zip code?
4. SELECT NEW SERVICE. THIS IS A NEW DIRECTV SALE
Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.
I understand you’re calling about another issue, but while you’re on the line I would like to explain this offer to you. Your provider may be billing you $8.99 a month for their protection plan, which adds up to over $100 a year! I can get you a discounted plan that covers you for 3 years for only $99.99! That’s 3 years for the price of one! If you are currently paying for a plan, you can remove that fee and lower your bill every month. What is your street address?
If you don’t have the plan, you’re at risk for out of pocket repair costs. If you need a tech to come out the rate is $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation.Can you please spell out your email address so we can send you confirmation of the plan?
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of DIRECTV and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?
a. NEW SERVICE
5. Perfect. So I see that you’re calling in about getting set up with new DirecTV service, again, congratulations. We’re about to lock in an exclusive, discounted price for you today.
***WHEN YOU CLICK THE NEXT STEP BUTTON YOU WILL BE REDIRECTED TO THE SPECTRUM / CABLE SCRIPT. ***
Well we are The Solutions Center, an authorized retailer for DirecTV. My records here show that you’re interested in getting new service set up, so let’s get that handled for you.
You definitely need this plan. This not only covers your internet connected devices, but also your gaming systems, security cameras, even your home speakers. Any device that could break or stop working can be covered with our warranty. Plus, we also offer plans that can cover up to 10 and even 20 different devices in your home. So can we go ahead and add this coverage?
Keep in mind most cell phone warranty plans start around $10 a month and that is just for one phone. Our plan covers up to 5 for a fraction of the cost. This plan is a must have service these days especially if you have kids in the home. Our low deductible and monthly cost will give you ease of mind knowing any damages and repairs will be covered. It only takes a moment. What credit card can we use today?
On top of everything I have mentioned we also do free shipping on all repairs and have no hidden fees. We give you hassle-free service and it is all done online so you don’t even have to wait on hold when filing a claim. Cell phones, laptops, computers, and even TVs can cost thousands of dollars now a days so why risk having to pay that when it breaks. Let’s get your devices covered today, what credit card would you like to use?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects your devices from all breaks including screen cracks and water damage! Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers every kind of device in your home including TVs, speakers, security cameras, even gaming systems . It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your cell phone provider. Most companies charge double if not triple the cost for their warranty plans. Don’t wait until something breaks, let’s get your devices protected. What credit card would you like to use?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help protect up to 20 devices in your home for one flat rate. Let’s make sure you are fully covered. What is your first and last name?