DIRECTV SCRIPT 1. Thank you for calling The Solution Center. Can I have your phone number please? (look up phone # in Agemni) 2. Can I have your first and last name? (do NOT make them spell their name out) 3. And your zip code? 4. How can I help you? PAY BILL / BILL ISSUE TECHNICAL / EQUIPMENT ISSUE UPGRADE EQUIPMENT PPV / NETFLIX MOVING / NEW SERVICE CALLING TO PLACE A NEW ORDER