Medical Alert Follow Up Script

SCRIPT

MEDICAL ALERT FOLLOW UP SCRIPT

 

Medical Alert Follow Up Script

 

  1. Hello, this is ______ with The Solutions Center on a record line calling to speak with ______. Is ______ available?
  2. This call is in regards to your order you placed for our Personal Protection Pendant.
  3. I wanted to make sure you received your device. Have you received it yet?
  4. The device is very easy to use and comes preprogramed so it is ready to go if you need it.
  5. There are instructions inside the box along with the necklace so you can attach it around your neck.
  6. Please grab the device and let me know when you have it so we can test to make sure it works.
  7. Hold down the SOS button for 5 seconds to send a help signal. Wait for help to contact cx and make sure it works​
  8. Do you have any questions?
  9. I see you did not add the protection plan for your device for $3 a month. This offer expires after 30 days. If any damage was to occur, each replacement is $100. I can still add this for just $3 a month. Can I go ahead and add this on?
    1. IF YES, MODIFY WORK ORDER TO INCLUDE PROTECTION PLAN
  10. Alright, now if you do need to contact us, please call us at 877-633-7070. That’s 877-633-7070. Did you have that number written down?
  11. Great! Before I let you go, I did notice we don’t have you protected through our identity theft coverage. This protects against medical identity theft, gives you lost wallet assistance, and even prevents hackers from stealing your personal information. Since you are a valued customer, I can waive the activation fee today and you only pay your first month’s bill of $9.99. Can we go ahead and add this plan?
  12. IF YES. OK. The “9.99″ will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. If you have any questions about this plan call us at 800-540-3350.  Did you get that number?
  13. IF NO. Alright, no problem. Enjoy the rest of your day!