- Thank you for calling 5 Devices, my name is YOUR NAME. Can I have your phone number please?
- One moment while I pull you up.( Use 5Devices Stax to search for customer)
- How can I help you today?
*NEED TO FILE A CLAIM
- Before I get you over to file a claim on your device, I want to make sure you are needing to file a claim on one of your internets connected devices. Is this for a lost or stolen device or for something that is damaged? IF lost/stolen we do not cover device
- When did the damage occur? If damage occurred before activation date, we do not cover device
- Is this device 3 years old are less?
- Transfer call to 888-468-2349 to file a claim on device.
***BEFORE TRANSFERRING CUSTOMER OVER, MAKE SURE PLAN IS ACTIVE AND HAS BEEN FOR AT LEAST 30 DAYS***
(If cx has been active for less than 30 days) 3b. Unfortunately, you have not had an active plan for at least 30 days. You must wait until after 30 days before filing your claim. That day is (Day/Month/Year). Please give us a call at 800-540-3350 after that date to file your claim. Enjoy the rest of your day.
*MY CARRIER SAYS THEY DO NOT SEE MY COVERAGE:
- This policy is through the 5devices.com not your carrier. Your carrier does not have access to this plan. Your coverage is through us, So we would help you with any issue regarding your coverage.
*Wants to cancel 5 Device
I’m sorry to hear you want to cancel. Please keep in mind our plan gives you unlimited repairs and replacements on any 5 devices for only 14.99 a month. Most cell phone plans alone are $10 a month. We can cover 5 devices for only $3 each! This also includes other devices in your home like your TVs, computers, and tablets. Can we go ahead and keep your plan active?
CANCEL PLAN: OK we will go ahead and put in a cancellation request. Your refund will be processed within 72 hours. Is there anything else I can help you with? CANCEL ARB