We had an issue charging the card. Can you please confirm that number for me one more time? And the expiration? And the 3 digit csv? What is the name on the card? And the billing address?
- MAKE SURE INCORRECT INFO IS UPDATED IN AGEMNI AND THEN TRY THE CARD AGAIN.
- IF THE CHARGE STILL DECLINES TRY TO RUN IT FOR A PENNY LESS (IE 89.98 OR 99.98).
- SEE AUTHORIZE.NET TO TRY AND RUN THE CHARGE.
- ASK A MANAGER FOR ASSISTANCE WHILE THE CUSTOMER IS ON THE LINE.
We need to place a quick call to your bank to authorize the charge. This is a measure credit card companies are taking to make sure the card holder authorizes the charge. It will just take a few moments.
CONFERENCE THE CUSTOMER AND HANDLE ISSUE
2:1:2 – General Decline – could mean no money, Wrong address – block from bank
2:2:44 – Wrong CCV or EXP
2:1:4 -Card was reported lost or stolen
2:1:3 – Card locked for fraud activity
5- failed to enter a valid amount to charge
16 – Failed to find transaction