DIRECTV + AT&T
- STI – Sales support contact number: 1-844-776-0966 (Sales support number to call for making changes to an order PRE-INSTALL ONLY – This number can be given to the customer or we can call directly)
- Customer support AT&T: 1-800-288-2020 (Customer number to be given for tech, billing, or CS POST INSTALL ONLY)
- Order Support DTV: 1-888-908-2801 (Sales Support Phone number to call for making changes to an order PRE-INSTALL ONLY – This number can be given to the customer or we can call directly)
Monday to Friday: 8AM – 12AM EST and Saturday & Sunday: 10AM – 9PM EST
SPECTRUM
- Call the toll free number displayed on the confirmation page when orders need to be completed by the Sales Support Team.
- OUR DEALER ID IS BASED ON THE “FOOTPRINT” THE CUSTOMER IS IN
- Charter’s Footprint DEALER ID IS 17956
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- TWC’s Footprint DEALER ID IS 29168
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- BHN’s Footprint DEALER ID IS BHN99700
***GO TO QUICK ACCESS LINKS TO GET AT&T DEALER INFO FOR THE ORDER ENTRY SYSTEM YOU ARE IN.***
ANALYST REVIEW CALL 1-866-926-8262
These reviews are triggered when the credit check reveals an applicants personal information does not match info on file a the credit bureau exactly. They can also occur when:
- Security Freezes/ Credit blocks
- Old balances not paid off/written-off
- Past due balances on existing account with AT&T companies, including DIRECTV.
TO CLEAR UP AN ANALYST REVIEW
Call the number that pops up on the screen. You do NOT need to have the customer on the line as long as you have the last 4 of their social security number.
You should ask the AT&T agent for their UID as well. This may help them fix the call faster as there is a tracer back to their handling it.
***GO TO QUICK ACCESS LINKS TO GET AT&T DEALER INFO FOR THE ORDER ENTRY SYSTEM YOU ARE IN.***
ANALYST REVIEW CALL 1-866-926-8262
These reviews are triggered when the credit check reveals an applicants personal information does not match info on file a the credit bureau exactly. They can also occur when:
- Security Freezes/ Credit blocks
- Old balances not paid off/written-off
- Past due balances on existing account with AT&T companies, including DIRECTV.
TO CLEAR UP AN ANALYST REVIEW
Call the number that pops up on the screen. You do NOT need to have the customer on the line as long as you have the last 4 of their social security number.
You should ask the AT&T agent for their UID as well. This may help them fix the call faster as there is a tracer back to their handling it.
IMPORTANT PHONE NUMBERS:
Wireless back office (if opus is down or slow): 1 (800) 797-3520 OR 1 (866) 471-3687
NRST- order placement/flow issues and unable to complete order: 1 (866) 238-2219
PAC- porting inquiries/status: 1-888-898-7685
NCVC- customer credit issues/blocks/freezes: 1-866-926- 8262
