S C R I P T
1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?
2. Can I have your first and last name?
3. How can I help you?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. And if your carrier bills you $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?
I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?
IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.
I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
If you pay monthly for a protection plan you are probably being billed around $8 per month. After 2 years you’ve paid over $190! Our plan is $89.99. That’s over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?
- If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
- You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
- Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
- I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
- I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
PAY BILL / BILL ISSUE
4. Why don’t we keep some of that cash in your pocket and lower your bill. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
5. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. And if your carrier bills you $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?
I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?
IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.
I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
If you pay monthly for a protection plan you are probably being billed around $8 per month. After 2 years you’ve paid over $190! Our plan is $89.99. That’s over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?
- If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
- You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
- Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
- I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
- I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
UPGRADE
4. Great! If you are thinking about upgrading now is the perfect time to protect your equipment. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. The good news is you can now take advantage of a heavily discounted protection plan through The Solutions Center. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process whats your address?
5. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. And if your carrier bills you $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?
I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?
IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.
I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
If you pay monthly for a protection plan you are probably being billed around $8 per month. After 2 years you’ve paid over $190! Our plan is $89.99. That’s over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?
- If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
- You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
- Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
- I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
- I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
BUSINESS / COMMERCIAL ACCOUNT
IF CALLING FOR NEW TV SERVICE: 4a. Awesome! Let me get you over to a specialist. One minute and I will get them on the line.
TRANSFER TO EXTENSION 1723
ALL CUSTOMER SERVICE BUSINESS CALLS: 4b. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
***IF IT IS AN APARTMENT BUILDING WE CANNOT SET THOSE UP WITH A PRO PLAN.
5. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. And if your carrier bills you $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?
I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?
IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.
I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
If you pay monthly for a protection plan you are probably being billed around $8 per month. After 2 years you’ve paid over $190! Our plan is $89.99. That’s over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?
- If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
- You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
- Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
- I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
- I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
TECHNICAL / EQUIPMENT ISSUE
4. I can try and walk you through some basic troubleshooting, but you really want to think about protecting your equipment. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. The good news is you can now take advantage of a heavily discounted protection plan through The Solutions Center. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process whats your address?
5. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. And if your carrier bills you $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?
I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?
IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.
I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
If you pay monthly for a protection plan you are probably being billed around $8 per month. After 2 years you’ve paid over $190! Our plan is $89.99. That’s over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?
- If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
- You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
- Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
- I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
- I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
PAY PER VIEW
4. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. The good news is you are eligible for a discounted protection plan through The Solutions Center. This plan is independent of your TV provider and covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?
5. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?
Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?
I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up to $150 dollars! Let’s start the savings process. What’s your address?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. And if your carrier bills you $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?
I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?
IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.
I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?
If you pay monthly for a protection plan you are probably being billed around $8 per month. After 2 years you’ve paid over $190! Our plan is $89.99. That’s over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?
- If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
- You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
- Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
- I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
- I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?
PROBLEM WITH INTERNET OR HOME PHONE SERVICE
4. I can actually get your problem resolved today plus give you cloud storage and automated backups that will protect you before you have your next technical issue. You’ve reached The Solutions Center. We have a discounted plan gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month! And again we will be able to get your problem resolved right now. How many computers and phones do you have?
Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
WANTS TO CANCEL SERVICE
4. Before that gets taken care of I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. You’ve reached The Solutions Center. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month! Lets start the savings process. How many computers and phones do you have?
Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to us
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
PC SUPPORT
6. I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. You’ve reached The Solutions Center. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month! Lets start the savings process. How many computers and phones do you have?
Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
I understand that may not be a good product fit for you, but we have teamed up with Identity Force to protect our callers whose private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family. Can I have the name of the main participant?
Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?
I know we covered a lot of things on this call today, but this may be the most important one. Our plan proactively scans to keep you protected and if there is an issue it includes full identity restoration from a division of certified experts. We save you hundreds of hours and do all of the heavy lifting. Plus you are covered by our warranty for everything including your personal out of pocket expenses. What is the physical address we can use?
Keep in mind this is essential protection that will cover your entire family – not just you. This plan monitors everything from your social security number to your bank accounts to your medical warranty for fraud and theft. Let’s get your family protected. Which email address should we use to sign you up?
This is the exact same ID Theft protection agency used by the Department of Homeland Security and the IRS. We even review your medical ID to make sure your personal information has not been stolen to receive medical care or prescriptions. Identity theft can impact anyone, anywhere, at any time – which is why you need protection. Are you sure you want to turn down this discounted plan?
You’ve reached The Solutions Center. While you’re on the line I can offer you exclusive promotions. We have a discounted plan that protects your entire family with identity theft monitoring. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. If you have just a minute I would like to tell you how I can protect your identity plus cover you with 25 thousand dollars in warranty for a fraction of the price of Lifelock. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this protection. Without our coverage your information is at risk of being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help this is a perfect time to cover your entire family with our ID Theft program. Lets make sure you are fully covered. What is your first and last name?
Before we end this call I must inform you that your private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family. Can I have the name of the main participant?
Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?
I know we covered a lot of things on this call today, but this may be the most important one. Our plan proactively scans to keep you protected and if there is an issue it includes full identity restoration from a division of certified experts. We save you hundreds of hours and do all of the heavy lifting. Plus you are covered by our warranty for everything including your personal out of pocket expenses. What is the physical address we can use?
Keep in mind this is essential protection that will cover your entire family – not just you. This plan monitors everything from your social security number to your bank accounts to your medical warranty for fraud and theft. Let’s get your family protected. Which email address should we use to sign you up?
This is the exact same ID Theft protection agency used by the Department of Homeland Security and the IRS. We even review your medical ID to make sure your personal information has not been stolen to receive medical care or prescriptions. Identity theft can impact anyone, anywhere, at any time – which is why you need protection. Are you sure you want to turn down this discounted plan?
You’ve reached The Solutions Center. While you’re on the line I can offer you exclusive promotions. We have a discounted plan that protects your entire family with identity theft monitoring. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. If you have just a minute I would like to tell you how I can protect your identity plus cover you with 25 thousand dollars in warranty for a fraction of the price of Lifelock. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this protection. Without our coverage your information is at risk of being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help this is a perfect time to cover your entire family with our ID Theft program. Lets make sure you are fully covered. What is your first and last name?