SPECTRUM / CABLE DTV TEAM SCRIPT – DIRECTV LEAD PRODUCT

S C R I P T

1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?
2. Can I have your first and last name?
3. Have you had service at this address for over 1 year?              (if NO use under contract pitch)
4. How can I help you?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

PAY BILL / BILL ISSUE

PAY BILL / BILL ISSUE

6. Why don’t we keep some of that cash in your pocket and lower your bill! 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

NEW SERVICE

NEW SERVICE

6a. Great! What kind of service are you calling to order today?

 

TV:  6b. It looks like I may be able to save you money on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax. 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

 

INTERNET: 6c. Great. While I look up the Internet in your area who is your TV service through?

 

CABLE ONLY: 6d. I am here to provide you the best service and rates since we offer several different providers. Right now the best offers are with DIRECTV! 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

CANCEL SERVICE

CANCEL SERVICE

6a. OK you want to cancel service, have you already started with a new service provider because it looks like I may be able to save you money on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax. 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

TECHNICAL / EQUIPMENT ISSUE

TECHNICAL / EQUIPMENT ISSUE

6. I can replace your old system and save you tons of money in the process! 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

UNDER CONTRACT

UNDER CONTRACT

6a.
I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers your TV and internet equipment for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?
Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. Your carrier may bill  you up yo $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?

I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?

IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.

I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

If you pay monthly for a protection plan you are probably being billed up to $6 or 8 per month. We can give you over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?

We’re trying to give you 2 years for free! Instead of paying $108 a year you pay a one time fee of $99 and that covers you for 3 years! Plus your bill will go down every month you can remove that fee. Can we go ahead and get this started?

  • If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
  • You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
  • Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
  •  I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
  • I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

The Protection Plan Center offers plans that cover both Satellite and Cable TV. See the pricing and savings for each plan here.

AT&T TV PITCH

AT&T TV PITCH

6a.

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $60 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?

6b.Great! I have just a few questions so I can build your package. Who is your current TV service through?

IF THROUGH U-VERSE OR DIRECTV – MOVE TO PRO PLAN / 2nd PRODUCT          IF NOT AT&T- CONTINUE

6c. Do you have high speed Internet at your home?

NO – MOVE TO PRO PLAN / 2nd PRODUCT          YES – CONTINUE

6d.OK. How many TVs do you want to set up?

3 or Less: This service allows you to stream on up to 3 TVs for 1 low rate. We will give you a streaming stick for 1 TV. You just need a Samsung Smart TV or a streaming stick like a Fire Stick or Roku on the other 2 TVs to access the AT&T app. Do you have that?

YES – CONTINUE WITH ORDER             NO – That’s not a problem. Like I said we will give you the equipment for 1 TV. You can easily purchase a Roku or Firestick for around $20 to $40. That definitely beats paying your cable company every month for each TV! You can purchase those streaming sticks at any time then plug them into your TV and you will be ready to watch! Or I can offer you a 2nd AT&T streaming stick that can power up to 3 more devices for just $10 more a month. Would you like me to add that to your order or would you like to purchase your own Firestick or Roku?

4 or more: This service allows you to stream on up to 3 TVs for 1 low rate. We will give you a streaming stick for 1 TV. I can offer you a 2nd AT&T streaming stick that can power up to 3 more devices for just $10 more a month. You just need a Samsung Smart TV or a streaming stick like a Fire Stick or Roku on the other TVs to access the AT&T app. Do you have that on the other TVs?

YES – CONTINUE WITH ORDER             NO – That’s not a problem. You can easily purchase a Roku or Firestick for around $20 to $40. That definitely beats paying your cable company every month for each TV! You can purchase those streaming sticks at any time then plug them into your TV and you will be ready to watch!

 

YES – CONTINUE WITH ORDER             NO – That’s not a problem. Like I said we will give you the equipment for 1 TV. You can easily purchase a Roku or Firestick for around $20 to $40. That definitely beats!

6e. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

I DON’T HAVE AN EMAIL: You do need an email address to use this service. Do you or someone in your home have one?

NO – DO NOT MAKE UP AN EMAIL ADDRESS – MOVE TO PRO PLAN.            YES – CONTINUE WITH AT&T TV

7a. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your drivers license?

7b. Let me make sure I have your name right. I have REPEAT BACK TO CUSTOMER.”

8a. And can you confirm your phone number with area code?

8b. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

8c. And whats your date of birth?

9a. And your street address, city, state, and zip? Is there a unit or apartment #?  YOU CANNOT ENTER A PO BOX

9b. And please let me make sure I entered that right. I have “REPEAT BACK TO CUSTOMER.”

 

NOW CONFIRM ORDER

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

BUSINESS / COMMERCIAL ACCOUNT

BUSINESS / COMMERCIAL ACCOUNT

IF CALLING FOR NEW TV  SERVICE:   6a. Awesome! Let me get you over to a specialist. One minute and I will get them on the line.

TRANSFER TO EXTENSION 1723

ALL CUSTOMER SERVICE BUSINESS CALLS:   6b.
I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers your TV and internet equipment for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?
Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. Your carrier may bill  you up yo $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?

I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?

IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.

I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

If you pay monthly for a protection plan you are probably being billed up to $6 or 8 per month. We can give you over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?

We’re trying to give you 2 years for free! Instead of paying $108 a year you pay a one time fee of $99 and that covers you for 3 years! Plus your bill will go down every month you can remove that fee. Can we go ahead and get this started?

  • If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
  • You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
  • Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
  •  I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
  • I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

The Protection Plan Center offers plans that cover both Satellite and Cable TV. See the pricing and savings for each plan here.

UPGRADE EQUIPMENT / MOVING / NEW SERVICE / GENERAL QUESTION / OTHER

UPGRADE EQUIPMENT / MOVING / NEW SERVICE / GENERAL QUESTION / OTHER

6.  I can replace your old system and save you tons of money in the process! 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

PROBLEM WITH INTERNET SERVICE

PROBLEM WITH INTERNET OR HOME PHONE SERVICE

6a.OK I understand you are calling about a technical issue today. I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?

BASIC TROUBLESHOOTING – HAVE THEM RESET THEIR ROUTER

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. What is your street address?

Please keep in mind our plan not only saves you money, it also reimburses you for modem and router replacements as well as service calls! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your email address?



I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. Your carrier may bill  you up yo $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?

I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?

IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.

I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

If you pay monthly for a protection plan you are probably being billed up to $6 or 8 per month. We can give you over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?

We’re trying to give you 2 years for free! Instead of paying $108 a year you pay a one time fee of $99 and that covers you for 3 years! Plus your bill will go down every month you can remove that fee. Can we go ahead and get this started?

  • If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
  • You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
  • Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
  •  I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
  • I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

The Protection Plan Center offers plans that cover both Satellite and Cable TV. See the pricing and savings for each plan here.

PPV / NETFLIX

PPV / NETFLIX

6. Great! You’re in luck because I can get you access to over 35,000 movies and shows for free!  
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

CALLING TO ORDER A PPV LIVE EVENT

6. Instead of you spending $100 for that fight how about I buy the fight for you, and also, lower you monthly bill by switching you over to DIRECTV. 
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

PROVIDER CHANNEL DISPUTE

PROVIDER CHANNEL DISPUTE

6. Its all over the news that your provider is in a contract dispute that has caused you to lose the “xxxx” channel, but I can get you access to those channels plus I can save you money on your bill.
You’ve reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill down to $60 a month on 1 TV with a DVR system. What’s your address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*


.

7a. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your drivers license?

7b. Let me make sure I have your name right. I have REPEAT BACK TO CUSTOMER.”

8a. And can you confirm your phone number with area code?

8b. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

8c. And whats your date of birth?

9a. And your street address, city, state, and zip? Is there a unit or apartment #?

9b. And please let me make sure I entered that right. I have “REPEAT BACK TO CUSTOMER.”

  IF THE CUSTOMER LIVES IN AN APARTMENT ASK THIS: Are you able to have satellite installed at your apartment?     NOT SURE – Do you see satellites anywhere else in the complex?              NO – MOVE TO 2ND PRODUCT     

9c. Since we are giving you over a thousand dollars in free equipment and programming I will need to run a credit check for DIRECTV, can I have your social please?

9d. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

I DON’T HAVE AN EMAIL: We just need one to enter on the order. Do you have a family members we can use?

NO – ENTER ”   noemail@att.net     ”   DO NOT MAKE UP AN EMAIL ADDRESS.

LOW

SAVE THE CREDIT CHECK AND CALL EXTENSION 1777 TO COMPLETE THE CREDIT CHECK IN OPUS

HIGH

PREVIOUS/NEXT PRODUCT

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

LOW RISK

LOW RISK

10a. Great, you are eligible for a free high def recording system that records up to 5 shows at once! There is a one time activation fee of $19.95 plus tax. What credit card would you like to use? And the expiration date? And the cvv code? What name is that under?

10b. Thank you. Can you please confirm the credit card number one more time? And the expiration date? And the cvv code?
10c. Can you confirm the billing address for this credit card?          

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

 

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

 

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

  • I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

  • Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
  • Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
  • On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
  • New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
  • More HD channels than any provider!
  • Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
  • DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
  • Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
  • Every 7 seconds someone switches to DIRECTV
  • For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
  • DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

English Choice ULTIMATE PREMIER
TV’S 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR 1ST YEAR 2ND YEAR
1 79.99 124.00 99.99 154.00 149.99 209.00
2 86.99 131.00 106.99 161.00 156.99 216.00
3 93.99 138.00 113.99 168.00 163.99 223.00
4 100.99 145.00 120.99 175.00 170.99 230.00
5 107.99 152.00 127.99 182.00 177.99 237.00
6 114.99 159.00 134.99 189.00 184.99 244.00
*PRICES ARE $5 HIGHER W/O AUTO BILL PAY*

HIGH RISK

HIGH RISK

10. Do you have a spouse we can try and qualify?
10a. YES What is their name and social? Do I have their permission to run credit?

*** If the order does not pass in Sara+ you can THEN you should run it through Opus.

PREVIOUS CUSTOMER

PREVIOUS CUSTOMER or FAILED TWICE

10. I couldn’t get you approved for this offer. 
I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web.  You’ve reached The Solution Center and we have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. If you sign up today, you only pay $49.99 upfront and then $9.99 a month! What credit card would you like to use?

You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more.  This will be your own personal IT professional that can help you easily from the comfort of  your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost  you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?

On top of the tech support you also get a personal firewall, cloud storage,  parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?

Do you have important information on your home computers, tablets, or phones?  You can backup 250 gigabits in our secure cloud storage –  just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure  you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?

I understand you’re busy, but for only a few minutes of your time I may be able to save you  hundreds of dollars and consolidate coverages you may be paying other companies for like backups and virus protection. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

I can consolidate all of these services into 1 lower price so you will not need to subscribe to virus protection or backups anymore. Our new service will replace all of those, which may save you hundreds of dollars a year. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

We actually give you so much for a small fee of $9.99 a month. You may spend over two hundred dollars to repair just one issue with Geek Squad. On top of us costing less than all of our competitors we give you more than them, too which automatic backups, virus scans, and unlimited US based tech support. Can we go ahead and get you covered?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

PC SUPPORT

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!
  • ALL INCLUSIVE BUNDLE:
    • Just $9.99 a month
    • No contract
    • No credit check
    • Convenient automatic billing
    • Replaces any current service the customer may have for anti-virus with their computer so customers can cancel those services!
    • JUST CHOOSE  PC SUPPORT IN AGEMNI AND NOTE THE ACCOUNT TO ADD!

     

  • REQUIREMENTS:
  • Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…

PC SUPPORT

PC SUPPORT

12.

I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web.  You’ve reached The Solution Center and we have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. If you sign up today, you only pay $49.99 upfront and then $9.99 a month! What credit card would you like to use?

You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more.  This will be your own personal IT professional that can help you easily from the comfort of  your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost  you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?

On top of the tech support you also get a personal firewall, cloud storage,  parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?

Do you have important information on your home computers, tablets, or phones?  You can backup 250 gigabits in our secure cloud storage –  just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure  you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?

I understand you’re busy, but for only a few minutes of your time I may be able to save you  hundreds of dollars and consolidate coverages you may be paying other companies for like backups and virus protection. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

I can consolidate all of these services into 1 lower price so you will not need to subscribe to virus protection or backups anymore. Our new service will replace all of those, which may save you hundreds of dollars a year. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

We actually give you so much for a small fee of $9.99 a month. You may spend over two hundred dollars to repair just one issue with Geek Squad. On top of us costing less than all of our competitors we give you more than them, too which automatic backups, virus scans, and unlimited US based tech support. Can we go ahead and get you covered?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

PC SUPPORT

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!
  • ALL INCLUSIVE BUNDLE:
    • Just $9.99 a month
    • No contract
    • No credit check
    • Convenient automatic billing
    • Replaces any current service the customer may have for anti-virus with their computer so customers can cancel those services!
    • JUST CHOOSE  PC SUPPORT IN AGEMNI AND NOTE THE ACCOUNT TO ADD!

     

  • REQUIREMENTS:
  • Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…

ID THEFT

I understand that may not be a good product fit for you, but we have teamed up with Identity Force to protect our callers whose private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family.  Can I have the name of the main participant?

Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?

I know we covered a lot on this call today, but this may be the most important one. Our medical alert device has built in GPS tracking capabilities that run off one of America’s largest 4G LTE mobile networks. You don’t even need a landline service for it to work and it can even track individuals that are lost or wander. It is a must have service these days. Signing up only takes a moment, can we go ahead and do that?

Keep in mind this device has built in battery backup that last between 3-4 days on average. It has an award-winning design that is small, durable, and lightweight. It is so simple to use with it’s one touch operation and since it is water resistant, it can even be used in the shower where most falls can happen! We can even offer a discount if you pay quarterly for only $113.95 every 3 months. That’s a 20% discount on the full price. Can we go ahead and sign you up?

Most importantly this is something that can save a life. This is not only for someone who has fallen but can help anyone during a medical emergency such as a heart attack or someone who suffers from asthma or COPD. It may not only help you out but can help a family member or friend. Medical emergencies can impact anyone anywhere anytime which is why this is so important. Are you sure you want to turn down this offer?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?

You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $49 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?

We cover your entire family for $9.99 a month – our competition charges at least double that. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

We actually give you so much for a small fee of $9.99 a month. You may spend over thousands of dollars and thousands of hours to repair your credit. On top of us costing less than all of our competitors we give you more than them, including medical theft coverage and we cover your entire family – not just you. Can we go ahead and get you covered?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

PLAN DETAILS – click PC Support or ID Theft to get the rundown on each service. The bundle includes all services in 1.

PC SUPPORT

$9.99/mo

$49.99/upfront standalone

$9.99/upfront add-on

ID THEFT

$9.99/mo

$49.99/upfront standalone

$9.99/upfront add-on

PC + ID BUNDLE

$17.99/mo

$49.99/upfront standalone

$17.99/upfront add-on

ALL PLANS INCLUDE:

  • No contract
  • No credit check
  • Convenient automatic billing
  • Replaces any current service the customer may have for anti-virus, cloud storage, Lifelock, and more!

 

REQUIREMENTS:

  • PC Support & Bundle – Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • Automatic monthly billing to a credit or debit card.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…

ID THEFT PLAN

Our ID Theft is powered by IdentityForce, the leading Identity Theft protection agency. Millions of Americans use their service. They are even used by the US Government and over 1,000 large companies like Office Max, the Department of Homeland Security, the IRS, Staples, and more.

IdentityForce identity protection is a proactive, advanced system that helps keep your personal information safe. Identity theft can impact anyone, anywhere, at any time – which is why it is important to get protected and ensure you have the protection.

Our lives today are more connected and complex than ever; we do so much online, both in our private and professional lives. Today’s lifestyle leaves the door open for criminals that want to steal your identity. IdentityForce delivers ongoing monitoring, rapid alerts, and recovery services so you can rest assured that someone with experience and knowledge has got your back.

THE ID THEFT PLAN GIVES YOUR ENTIRE FAMILY, INCLUDING YOUR SPOUSE AND CHILDREN, COMPREHENSIVE COVERAGE. 

IDENTITY MONITORING

Identity Monitoring = we do a continuous deep dive through thousands of websites plus the Dark Web to detect any illegal trading and selling of your personal information.

Continuous monitoring of your identity, privacy, and credit by using innovative and proactive identity theft protection technology. We’ll detect illegal selling of your personal, financial, and credit information, providing robust monitoring required in today’s connected world.

IdentityForce provides an early warning system rapidly notifying you when your personal information is at risk. Our alerts are sent to your smart phone, tablet, or desktop computer, so you have the power to act before damage is done.

When you want total identity control, count on IdentityForce. Understand your credit score, and where or how your online information is being used. Protect your keystrokes, PIN numbers, and credit card information.

RECOVERY SERVICES

Certified Protection Experts offer comprehensive, 24/7 recovery services. We’ll complete paperwork, make calls, and handle every detail to restore your identity. And, you’re covered by our nationwide $1 million identity theft warranty policy.

  • Identity theft warranty – you get $25,000 in coverage to recover out of pocket expenses – even lost wages!
  • Identity Restoration – we offer complete recovery services from certificated experts. We do not just help you restore your identity, we save you hundreds of hours by completed all of the paperwork, making calls, and doing all the heavy lifting.
  • Lost wallet assistance – quickly cancel and replace cards.
  • Private investigators are available 24 hours a day to assist!

MEDICAL IDENTITY THEFT

A vicious type of identity theft is on the rise: medical identity. It occurs when someone steals your personal information to receive free medical care, goods, or prescription drugs. Medical identities are 20 to 50 times more valuable to criminals than financial identities. Medical identity theft can result in inaccuracies in medical records and costly false claims. It can also have life-threatening consequences. If a thief’s health information is mixed with your medical records, it can lead to a misdiagnosis or mistreatment. Misinformation in your records can plague your medical and financial well-being for years. Remember, identity theft is a long-term crime. Fraudulent activity may not show up for six to 12 months or even longer. That’s why it is essential to continually monitor your personal identity. Medical ID theft protection and comprehensive monitoring includes:

  • Comprehensive identity monitoring of your medical accounts like your medical warranty identification number and rapid alerts of suspicious activity.
  • A simple medical identity form giving you an easy way to secure a benefits payout report from your medical and health warranty companies.
  • Protection under its nationwide $1 million master warranty policy with a special medical identity theft rider for victims of theft.

CHILD IDENTITY THEFT

Children – those who can’t protect themselves – are increasingly victims of identity theft. In fact, it’s been reported that in 2017 more than 1 million children were targets of identity theft. Thieves are interested in children’s social security numbers because they are a blank slate, i.e. they don’t have a credit history. This makes them prime targets for criminals looking to open new wireless accounts, bank accounts, and credit cards using their personal information.

CREDIT CARD FRAUD

Credit Card Fraud is not Identity Theft. When a fraudster obtains your credit card information, your credit card company may notify you first. Your account number may be updated and the credit card company will typically wipe out any fraudulent charges. However, identity theft involves much more than a few fraudulent charges. Identity thieves can steal your personal information to open a new line of credit, open a new credit card, or obtain a false ID in your name. Unlike credit card fraud, there’s no safety net. That means you might end up paying for all the damage caused by an identity thief.

  • It’s an attack on everything you’ve built. It’s much more than a few fraudulent transactions on a credit card statement. When your identity is stolen, thieves can use your personal information to cycle through any number of scams ranging from tax fraud to medical identity theft to new account openings.
  • Our connected lifestyles put us all at risk. We’re all online and essentially connected everywhere, anytime. From phishing scams trying to gain criminal access to your personal identity to regular breaches online that compromise your identity security – technology is not just an enabler to make our lives easier, it’s why identity theft is so prevalent today.
  • It hurts more than just your credit. Unlike credit card fraud, which can be caught quickly, identity theft is often impossible to catch early. Especially for children – when their personal information is attacked it can take well over a decade to uncover. For many identity theft victims, it can take years to unravel and fix the damage, not to mention the emotional and financial toll.

Be proactive and don’t let credit card fraud turn into identity theft.

Alerts from your credit card company could be early warning signs that your identity has been compromised completely. Safeguard yourself against any level of danger, whether it’s just an annoyance or a large-scale risk and ensure you have the best identity theft protection. IdentityForce’s identity theft protection services offer tools to protect your personal information. And if credit card fraud ever escalates to identity theft, IdentityForce provides complete, comprehensive restoration and recovery services, with Certified Protection Experts who are available 24/7.

ACCOUNT MONITORING SERVICES

Set up continuous monitoring of your accounts and identity:

  • Credit and debit card
  • Bank account
  • Social security number
  • Phone number
  • Email address – Set up notifications to see if you got hacked.

PC SUPPORT PLAN

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!

ID THEFT CALL ENDER

Before we end this call I must inform you  that your private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family.  Can I have the name of the main participant?

Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?

I know we covered a lot on this call today, but this may be the most important one. Our medical alert device has built in GPS tracking capabilities that run off one of America’s largest 4G LTE mobile networks. You don’t even need a landline service for it to work and it can even track individuals that are lost or wander. It is a must have service these days. Signing up only takes a moment, can we go ahead and do that?

Keep in mind this device has built in battery backup that last between 3-4 days on average. It has an award-winning design that is small, durable, and lightweight. It is so simple to use with it’s one touch operation and since it is water resistant, it can even be used in the shower where most falls can happen! We can even offer a discount if you pay quarterly for only $113.95 every 3 months. That’s a 20% discount on the full price. Can we go ahead and sign you up?

Most importantly this is something that can save a life. This is not only for someone who has fallen but can help anyone during a medical emergency such as a heart attack or someone who suffers from asthma or COPD. It may not only help you out but can help a family member or friend. Medical emergencies can impact anyone anywhere anytime which is why this is so important. Are you sure you want to turn down this offer?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?

You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $49 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?

We cover your entire family for $9.99 a month – our competition charges at least double that. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

We actually give you so much for a small fee of $9.99 a month. You may spend over thousands of dollars and thousands of hours to repair your credit. On top of us costing less than all of our competitors we give you more than them, including medical theft coverage and we cover your entire family – not just you. Can we go ahead and get you covered?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

PLAN DETAILS – click PC Support or ID Theft to get the rundown on each service. The bundle includes all services in 1.

PC SUPPORT

$9.99/mo

$49.99/upfront standalone

$9.99/upfront add-on

ID THEFT

$9.99/mo

$49.99/upfront standalone

$9.99/upfront add-on

PC + ID BUNDLE

$17.99/mo

$49.99/upfront standalone

$17.99/upfront add-on

ALL PLANS INCLUDE:

  • No contract
  • No credit check
  • Convenient automatic billing
  • Replaces any current service the customer may have for anti-virus, cloud storage, Lifelock, and more!

 

REQUIREMENTS:

  • PC Support & Bundle – Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • Automatic monthly billing to a credit or debit card.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…

ID THEFT PLAN

Our ID Theft is powered by IdentityForce, the leading Identity Theft protection agency. Millions of Americans use their service. They are even used by the US Government and over 1,000 large companies like Office Max, the Department of Homeland Security, the IRS, Staples, and more.

IdentityForce identity protection is a proactive, advanced system that helps keep your personal information safe. Identity theft can impact anyone, anywhere, at any time – which is why it is important to get protected and ensure you have the protection.

Our lives today are more connected and complex than ever; we do so much online, both in our private and professional lives. Today’s lifestyle leaves the door open for criminals that want to steal your identity. IdentityForce delivers ongoing monitoring, rapid alerts, and recovery services so you can rest assured that someone with experience and knowledge has got your back.

THE ID THEFT PLAN GIVES YOUR ENTIRE FAMILY, INCLUDING YOUR SPOUSE AND CHILDREN, COMPREHENSIVE COVERAGE. 

IDENTITY MONITORING

Identity Monitoring = we do a continuous deep dive through thousands of websites plus the Dark Web to detect any illegal trading and selling of your personal information.

Continuous monitoring of your identity, privacy, and credit by using innovative and proactive identity theft protection technology. We’ll detect illegal selling of your personal, financial, and credit information, providing robust monitoring required in today’s connected world.

IdentityForce provides an early warning system rapidly notifying you when your personal information is at risk. Our alerts are sent to your smart phone, tablet, or desktop computer, so you have the power to act before damage is done.

When you want total identity control, count on IdentityForce. Understand your credit score, and where or how your online information is being used. Protect your keystrokes, PIN numbers, and credit card information.

RECOVERY SERVICES

Certified Protection Experts offer comprehensive, 24/7 recovery services. We’ll complete paperwork, make calls, and handle every detail to restore your identity. And, you’re covered by our nationwide $1 million identity theft warranty policy.

  • Identity theft warranty – you get $25,000 in coverage to recover out of pocket expenses – even lost wages!
  • Identity Restoration – we offer complete recovery services from certificated experts. We do not just help you restore your identity, we save you hundreds of hours by completed all of the paperwork, making calls, and doing all the heavy lifting.
  • Lost wallet assistance – quickly cancel and replace cards.
  • Private investigators are available 24 hours a day to assist!

MEDICAL IDENTITY THEFT

A vicious type of identity theft is on the rise: medical identity. It occurs when someone steals your personal information to receive free medical care, goods, or prescription drugs. Medical identities are 20 to 50 times more valuable to criminals than financial identities. Medical identity theft can result in inaccuracies in medical records and costly false claims. It can also have life-threatening consequences. If a thief’s health information is mixed with your medical records, it can lead to a misdiagnosis or mistreatment. Misinformation in your records can plague your medical and financial well-being for years. Remember, identity theft is a long-term crime. Fraudulent activity may not show up for six to 12 months or even longer. That’s why it is essential to continually monitor your personal identity. Medical ID theft protection and comprehensive monitoring includes:

  • Comprehensive identity monitoring of your medical accounts like your medical warranty identification number and rapid alerts of suspicious activity.
  • A simple medical identity form giving you an easy way to secure a benefits payout report from your medical and health warranty companies.
  • Protection under its nationwide $1 million master warranty policy with a special medical identity theft rider for victims of theft.

CHILD IDENTITY THEFT

Children – those who can’t protect themselves – are increasingly victims of identity theft. In fact, it’s been reported that in 2017 more than 1 million children were targets of identity theft. Thieves are interested in children’s social security numbers because they are a blank slate, i.e. they don’t have a credit history. This makes them prime targets for criminals looking to open new wireless accounts, bank accounts, and credit cards using their personal information.

CREDIT CARD FRAUD

Credit Card Fraud is not Identity Theft. When a fraudster obtains your credit card information, your credit card company may notify you first. Your account number may be updated and the credit card company will typically wipe out any fraudulent charges. However, identity theft involves much more than a few fraudulent charges. Identity thieves can steal your personal information to open a new line of credit, open a new credit card, or obtain a false ID in your name. Unlike credit card fraud, there’s no safety net. That means you might end up paying for all the damage caused by an identity thief.

  • It’s an attack on everything you’ve built. It’s much more than a few fraudulent transactions on a credit card statement. When your identity is stolen, thieves can use your personal information to cycle through any number of scams ranging from tax fraud to medical identity theft to new account openings.
  • Our connected lifestyles put us all at risk. We’re all online and essentially connected everywhere, anytime. From phishing scams trying to gain criminal access to your personal identity to regular breaches online that compromise your identity security – technology is not just an enabler to make our lives easier, it’s why identity theft is so prevalent today.
  • It hurts more than just your credit. Unlike credit card fraud, which can be caught quickly, identity theft is often impossible to catch early. Especially for children – when their personal information is attacked it can take well over a decade to uncover. For many identity theft victims, it can take years to unravel and fix the damage, not to mention the emotional and financial toll.

Be proactive and don’t let credit card fraud turn into identity theft.

Alerts from your credit card company could be early warning signs that your identity has been compromised completely. Safeguard yourself against any level of danger, whether it’s just an annoyance or a large-scale risk and ensure you have the best identity theft protection. IdentityForce’s identity theft protection services offer tools to protect your personal information. And if credit card fraud ever escalates to identity theft, IdentityForce provides complete, comprehensive restoration and recovery services, with Certified Protection Experts who are available 24/7.

ACCOUNT MONITORING SERVICES

Set up continuous monitoring of your accounts and identity:

  • Credit and debit card
  • Bank account
  • Social security number
  • Phone number
  • Email address – Set up notifications to see if you got hacked.

PC SUPPORT PLAN

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!

MOBILE TEAM PITCH

MOBILE TEAM PITCH

12a. OK. I am with the mobility department so all I do here is set people up with the newest mobile promos. I can give you over a thousand dollars in Visa gift cards if you transfer your mobile phone service. You’ve reached The Solutions Center, an authorized retailer for AT&T.  We have unlimited data, talk, and text plans, and best of all you don’t even have to change your phone number.  How many lines do you have?

12b. I can get your package down to $PRICE PER MONTH plus I will be able to give you $PROMO for switching over! We have promos on phones, too. What type of phones do you have now?       MOVE TO #7 IN VERIZON

**WHEN YOU CLICK THE NEXT STEP BUTTON YOU WILL BE REDIRECTED TO THE MOBILE SCRIPT. ***

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand.  Let me ask how much is your bill and how many lines do you have?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

*THIS PRICING INCLUDES AUTO BILL PAY, PAPERLESS BILLING, & MULTI LINE DISCOUNTS. SEE THE DISCLAIMER FOR PRICING IF CUSTOMER DOES NOT DO THESE THINGS. 

PHONE DEALS

BOGO

iPHONE / APPLE

ANDROID / SAMSUNG / LG

PHONE PRICING EXAMPLES

Customers can finance whatever phone they want over 24 or 30 months! The total price is added to their bill so they do not have to pay all at once – its just added to their monthly base price.

All they pay upfront is the tax. Upfront estimates are included.

FREE PHONES

REQUIREMENTS:

  • Customer must now activate new line with an AT&T unlimited plan.
  • ​Monthly credits start within 3 bill cycles.
  • New  90 day cancellation restriction rule: If a customer purchases a new voice line for this offer, then disconnects an existing voice line within 90 days, the customer will not receive the offer or credits.

Eligible Devices

Free $0/month:

  • iPhone 8  64GB
  • iPhone 7 32GB
  • LG G8X ThinQ
  • LG K40
  • LG K30
  • LG Stylo 4+
  • LG Prime 2
  • Samsung Galaxy A10e

$1/month:

  • ​iPhone XR 64GB – Starting 2/17/20
  • Samsung S10e 128GB and 256GB – Starting 2/17/20

 

$5/month

  • iPhone XS 64GB, 256GB, and 512GB – Starting 2/17/20
  • Google Pixel 4 64GB
  • LG Stylo 5+
  • Samsung Galaxy S9

 

$10/month:

  • Google Pixel 4 XL 64GB
  • Samsung S10 128GB and 512GB – Starting 2/17/20

 


Requirements:

  • Wireless voice and data service are required.
  • Activate a New line.  All ports (including AT&T landlines) are eligible with the exception of Cricket and AT&T PREPAID.
  • Activate a new line on an eligible AT&T Unlimited plan (except CRU and FirstNet Agency/Subscriber customers).
  • No other phone discount offers can apply to new line associated with this offer.
  • Must purchase an eligible new phone on an eligible AT&T Installment plan.
  • Account/line must remain active and in good standing to receive monthly credit.
  • Taxes on full retail price are due at the point of sale.
  • Only one discount per line.
  • If service is cancelled, device balance becomes due and credits cease.
  • AT&T Prepaid and Cricket port-ins are not eligible.
  • Standard line/credit limits apply.
  • Important! New 90-day cancellation restriction: If a customer purchases a new voice line for this offer, then disconnects an existing voice line within 90 days, the customer will not receive the offer or credits.

 

BOGO / BUY ONE GET ONE FREE

THIS PROMO IS OVER

IPHONE / APPLE

ANDROID DEVICES

SECOND PRODUCT

SECOND PRODUCT

12a. I don’t know if you’re aware, but you may be getting billed every month for a protection plan on your TV bill. You are eligible for a discounted plan through The Solutions Center. This independent plan covers you for 3 years for only $99.99. This special rate is almost 50 percent off the retail price. Let’s start the savings process. What’s your address?

12b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!
SCHEDULE A CALL BACK IN AGEMNI

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. Your carrier may bill  you up yo $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?

I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?

IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.

I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

If you pay monthly for a protection plan you are probably being billed up to $6 or 8 per month. We can give you over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?

We’re trying to give you 2 years for free! Instead of paying $108 a year you pay a one time fee of $99 and that covers you for 3 years! Plus your bill will go down every month you can remove that fee. Can we go ahead and get this started?

  • If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
  • You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?
  • Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
  •  I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
  • I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

  • I can see your account right now.
  • Let me pull up your information
  • I see that you have had your service for awhile now
  • I don’t see that on your account.
  • Let me try pull up your account
  • Your account is protected so I do not have access to it
  • Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

The Protection Plan Center offers plans that cover both Satellite and Cable TV. See the pricing and savings for each plan here.

SPECTRUM HOME SECURITY

SPECTRUM HOME SECURITY

13.I don’t know if you’re aware, but Spectrum has announced they are no longer offering home security service and are urging customers to get a new home security provider immediately. We have extended a special offer for Spectrum customers with over $1,000 in free equipment. We will expedite your installation so you are not without security for your home and family. Do you have a landline phone or a mobile phone only?

**WHEN YOU CLICK THE NEXT STEP BUTTON YOU WILL BE REDIRECTED TO THE ADT / SECURITY SCRIPT.  GO TO #5 ***

Well we are The Solutions Center, please tell me what’s going on with your provider.  I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. I understand home security may not have been the purpose of your call today, but if you can give me just a few minutes I can cover your options with you. How many people live in the home?

I understand you want to get your issue taken care of and home security may not be on your radar right now, but no one plans an emergency. And this doesn’t just protect belongings – it helps guard your family and gives you the quickest access to emergency response. In fact this system is so robust your warranty carrier may offer you a discount of up to 20% which might save up to 2 hundred dollars a year! So can we go ahead qualify you?

On top of the warranty savings what about the things warranty does not cover: your family. They’re a priceless asset. That’s the value of this system and that’s why you need to be protected today. So why don’t we go ahead and schedule the installation? Let us send a certified security specialist out to give you a free security assessment. You are under no obligation. They will show you all the benefits and equipment in person in your home. To get that started I will just need to run that credit check. Can we go ahead and do that?

Do you read the newspaper or watch the news? Security systems are like windshield wipers; we all have them even though we don’t need them every day. But when it rains they can save our lives. Please don’t mistake my enthusiasm for pressure! I just know what a great system and service is. Please spell out your first and last name so I can lock you in for this special offer. Can we send a certified specialist out to your home?

You’ve reached The Solutions Center. I can offer you over one thousand dollars in security equipment and get your family protected.

You simply misdialed the number. The good news is even though you may not have called about home security I can explain to you how you are at risk and some steps we can take to protect your entire household.

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for.

I know you may not have been thinking about home security, but nobody plans an emergency. That’s why you need home security. It doesn’t just protect belongings it helps guard your family and gives you the quickest access to emergency response.

When you break down the $49.99 monthly rate its one dollar and sixty seven cents a day. That’s a cup of coffee or bottle of pop! You should be concerned with your money and where its going and this system is obviously the better value!

OK, I have to work within a budget too, but if I could show you something that was exceptional, specifically designed to work within a budget, and protect the American family of several risk factors that would be one of the most worthwhile decisions you could make today! Plus at a $1.67 per day its less than most people spend in the vending machine. $1.67 a day is all it takes to be uncompromising for your families best interests. Why put the decision off any longer?

I can appreciate that … but I have to say that for what we do, we‘re the most affordable solution out there. We know the value of our system and the benefits you get for  $1.67  per day are priceless, wouldn’t you say? It‘s totally worth it.

Well, you really can‘t afford not to do it. You know better than I do the value your family brings you, you recognize better than I do the memories and possessions you’ve acquired over time. Don‘t think about today — think about tomorrow. Your decision today is going to pay off for you again, and again and again, and here‘s how: I will give you 3 door or window sensors, a motion detector, key fob, fire fighter function, and a panel that allows you to talk over a speaker directly with a Vivint security specialist. With this system professionally installed in your home, all that you value and cherish will be protected.

I can completely see where you are coming from, but this package IS NOT AN EXPENSE if it brings you comfort and security — because then it‘s an INVESTMENT, isn‘t it? And it‘s a smart investment that millions of families and businesses make each day. Let’s get you started on a path to protection.

The system pays for itself. Having a security system saves you up to 20% on your homeowner’s warranty premiums. So let’s get started with saving you money and protecting your home at the same time.

You’ll use the system daily, correct? So, based on the monthly monitoring fees, you could provide your family with all the security we discussed for just a little more than a dollar a day, or only pennies an hour.

I understand times are tough for everyone right now. But when you really put it into perspective, you are paying about a dollar a day to protect your home and family. Most people spend a few dollars a day at the vending machine. If you can afford to do that cant you afford this?

So let me ask you – what is the most valuable thing in your home? Is it a TV? A couch? Your car? Or is it your family? Of COURSE its your family. And if you are not protected by VIVINT right now you aren’t protecting the most valuable asset you have: the people you come home to. That’s the value of this system and that’s why you need to be protected today. Lets get someone out there.

 

Do you read the newspaper or watch the news? Security systems are like windshield wipers; we all have them even though we don’t need them every day. But when it rains, we better have them because they could help to save our lives. Wouldn’t you agree that it would be wise to have our service and never need it, rather than to need it just once and not have it?

Would it be possible to get them on the telephone? That way I can answer all of their questions and concerns.

Ok, then let’s go ahead and reserve an installation date for you. They will be pleased that you made this important decision and that you respected their feelings by allowing their input as the final word.

I understand what you are saying. I am sure your spouse would not be upset if you told them you did something today to adequately protect your family and its biggest investment: your home and the people inside it. Plus it saves you up to 20% on your homeowner’s warranty premiums, and gives you the peace of mind that you all deserve.

I can certainly appreciate that you’d like to speak with your spouse first. I have the exact same policy when making big decisions sometimes, however, there are good reasons to go ahead and move the process to the next phase. Let me ask you this, if the decision was solely yours, would you choose to protect you and your family?

That’s great. This system will lower the cost of your homeowners warranty by up to 20%! On top of the savings you will receive from lowering your warranty cost there are still several factors that warranty does not cover. And I know you have either experienced for yourself or know plenty of people who had to fight tooth and nail to get a dime out of their warranty company.

That’s great. Everyone home owner should have that, but home security and warranty are two very different things and you need both.

So let me ask you – what is the most valuable thing in your home? Is it a TV? A couch? Your car? Or is it your family? Of COURSE its your family. And if you are not protected by VIVINT right now you aren’t protecting the most valuable asset you have: the people you come home to. That’s the value of this system and that’s why you need to be protected today. Lets get someone out there.

I am not here to just help protect your TV, stereo, or VCR. Those items can be replaced and that’s why you have warranty. I am here to provide you with the opportunity to help protect those things that cannot ever be replaced…you and your family.

Nobody plans an accident. That’s why we wear seatbelts. Do you have a seatbelt for your home? One that protects your family and not the big screen TV?

Lets not forget home security is not just there in case of a burglary. The system is designed for all emergencies including medical and fire dispatch. Your gun isn’t going come to life and dial 911 for help so its really not as useful as you may think.

Does your gun stop a burglar if you are not home? In actuality your gun is more harmful than good. Would you rather have the home security system scare off a burglar or deal with the aftermath of you shooting an intruder?

That means you believe in protecting your home. Vivint specializes in helping people like you. I can show you how the system will enhance your security



Great! Everyone should have one of these on each floor of their house. But you know what your fire alarm does not do? Alert the fire department. Our home security system does. Think about this: Your smoke detector only alerts you if you’re in the house. What happens if you are not home? Our system is linked directly to the fire department! No matter where you are, they will be immediately notified.

Lets take a minute to compare the two systems and see if we cant get you more for your money. The package I am offering you today if typically five or so dollars more with other companies every month. And while some companies are just catching up this technology, Vivint has offered it all along. Home security is obviously important to you so why not step up to an industry leader?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

1. Lives alone or husband / wife is gone often

  • If you are home alone a lot you need this protection more than anyone!

2. Family with kids

  • Are your children ever home by themselves? Don’t you think they need more protection than a locked door?
  • Our door sensor has a chime feature lets you know when a door is opened or closed. This is great for keeping track of your kids as they come in and out of the house.

3. Elderly person

  • Our personal panic button can get you the help you need if you are in a situation where you cannot get to a phone. You can even take it to bed with you at night or when you take out the trash. If something were to happen help is a button away.

4. Travels for pleasure or work or leaves house alone often

  • So if you’re not home, who is watching your house? If you had VIVINT you would always have an answer to that question. And I’m not talking about a friend who picks up your mail and waters your plants. I am talking about a group of pros that monitors your house for threats 24/7.

5. Works from home

  • Offices have security systems and key card access to ensure their employees are safe at work. Don’t you deserve the same benefit in your own home?
  • There is only one thing worse than having a break-in when you are NOT home and that is to have a break-in when you are.

6. Neighbors are protected

  • If there are 2 houses and 1 has an alarm sign and one doesn’t which one do you think is getting broken into?
  • Your neighbors have that system because they know it has value. Or maybe they got the system after they had a break in or emergency. And I know they would give you the same advice I am giving you right now. Protect your home now, not after something happens.