I just need a good phone number to reach you back at in case we get disconnected.
IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?
IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER: You can keep your provider for Internet only or I can check other deals on Internet partners in your area.
• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?
• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?
We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?
- I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?
• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?
• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?
The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.
Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.
Any variation that would make a customer think you are able to see their DIRECTV account within our system
- I can see your account right now.
- Let me pull up your information
- I see that you have had your service for awhile now
- I don’t see that on your account.
- Let me try pull up your account
- Your account is protected so I do not have access to it
- Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”
INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?