DIRECTV FOLLOW UP CALL

DIRECTV PRE INSTALL SCRIPT

 

  1. Hello, this is ______ with The Solutions Center, an authorized retailer for AT&T on a record line calling to speak with ______. Is ______ available?
  2. I am calling in regards to your DirectTv order you placed on “DATE”. I wanted to make sure we have everything correct on your order.
  3. We have you set up with “# of TVs” with our “PACKAGE”. Is that correct?
  4. I also have your installation scheduled for “DATE/TIME” Does that still work for you?
  5. The technician will contact you on the date of your installation to confirm your appointment so be sure to answer that call or they can reschedule your appointment. Is the best number to contact you __________?
  6. Awesome, if you have any questions be sure to call us at 800-928-5237. Again that’s 800-928-5237.
  7. IF NO PRO PLAN. Alright before I let you go, I did notice we did not add the protection plan to your order. This plan will cover everything from your receivers to remotes plus service call fees up to one hundred dollars per occurrence. You can still get this plan at the discounted rate if you sign up today. It gives you 3 years of coverage for $99.99. Can we go ahead and add this plan?
    1. IF YES. Great! The charge on your card will be from The Protection Plan Center for $99.99. After that, there is a two dollar and 99 cent monthly maintenance fee that will also be billed today to start your billing cycle. If you have any questions about this plan, call us at 800-656-6119. Again, that number is 800-656-6119. Did you get that number?
    2. IF NO. MOVE TO 9
  8. IF CX HAS PRO PLAN. Alright, before I let you go, we did start offering our own Personal Protection Pendant through The Solutions Center. This can immediately dispatch emergency medical assistance with the touch of a button not only inside your home but anywhere in the country. This device comes with GPS tracking and 24 hour monitoring for only $39.99 a month. To get started, you pay that and the activation fee of $49.99. Can we go ahead and sign you up?
    1. IF YES. https://salesportal.online/personal-protection-pendent-confirmation/
  9. IF NO TO OFFER. No problem. Have a great day!