S C R I P T
1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?
2. Can I have your first and last name?
3. How can I help you?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. We have packages that start at just $50 a month. How many cell phones do you have on your plan?
Now on top of the lower monthly price you can also get a new equipment promotion that range from free smart phones to deals on the newest iphones. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to exclusive bundled savings on DIRECTV and other AT&T services like monthly discounts and free HBO for life! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
PAY BILL / BILL ISSUE
6. Why don’t we keep some of that cash in your pocket and lower your bill by switching you over to AT&T. You’ve actually reached The Solutions Center, an authorized retailer for AT&T. I may be able to save you money every month on your bill with an unlimited data, talk, and text plan! On top of that we can get you a great deal on new Smart Phones! How many phone lines do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. We have packages that start at just $50 a month. How many cell phones do you have on your plan?
Now on top of the lower monthly price you can also get a new equipment promotion that range from free smart phones to deals on the newest iphones. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to exclusive bundled savings on DIRECTV and other AT&T services like monthly discounts and free HBO for life! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
NEW SERVICE
6. Great! You’ve actually reached The Solutions Center, an authorized retailer for AT&T. I may be able to save you money every month on your bill with an unlimited data, talk, and text plan! On top of that we can get you a great deal on new Smart Phones! How many phone lines do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. We have packages that start at just $50 a month. How many cell phones do you have on your plan?
Now on top of the lower monthly price you can also get a new equipment promotion that range from free smart phones to deals on the newest iphones. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to exclusive bundled savings on DIRECTV and other AT&T services like monthly discounts and free HBO for life! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
TECHNICAL / EQUIPMENT ISSUE
6. I can replace your old phone and save you money in the process by switching you to AT&T. You’ve actually reached The Solutions Center, an authorized retailer for AT&T. I may be able to save you money every month on your bill with an unlimited data, talk, and text plan! On top of that we can get you a great deal on new Smart Phones! How many phone lines do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. We have packages that start at just $50 a month. How many cell phones do you have on your plan?
Now on top of the lower monthly price you can also get a new equipment promotion that range from free smart phones to deals on the newest iphones. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to exclusive bundled savings on DIRECTV and other AT&T services like monthly discounts and free HBO for life! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
UPGRADE EQUIPMENT / MOVING / NEW SERVICE / GENERAL QUESTION / OTHER
6. I can replace your old phone and save you money in the process by switching you to AT&T. You’ve actually reached The Solutions Center, an authorized retailer for AT&T. I may be able to save you money every month on your bill with an unlimited data, talk, and text plan! On top of that we can get you a great deal on new Smart Phones! How many phone lines do you have?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. We have packages that start at just $50 a month. How many cell phones do you have on your plan?
Now on top of the lower monthly price you can also get a new equipment promotion that range from free smart phones to deals on the newest iphones. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to exclusive bundled savings on DIRECTV and other AT&T services like monthly discounts and free HBO for life! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
UNDER CONTRACT
6. Great! That means I can give you a discount on a plan that will cover all your smart phones! You’ve reached The Solutions Center. We have a discounted plan gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $29.99 and then only $9.99 a month! Lets start the savings process. Whats your address?
1 OR MORE: Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $150 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
NO DEVICES: This covers your smart phones, tablets, smart TVs, and desktop computers. It covers anything that connects to the Internet. I am sure you have electronics that you need help with and this plan will have you covered. You do have some of these devices in your home, don’t you?
YES – CONTINUE TO REBUTTAL 2
NO – MOVE TO ADT
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
7. Are you under contract with your current provider?
7. Let’s build out your package and find you the best offer. We can get your numbers ported so you instantly qualify for the best offer. To start the process I will need to run a quick credit check. Can I have your social please?
8a. And can you verify your full name with spelling as is shows on your drivers license?
8b. And can you confirm your phone number with area code?
8c. And your date of birth?
9. And your street address, city, state, and zip? Is there a unit or apartment #?
BEFORE YOU RUN CREDIT CHECK FOR PAST DUE BALANCES
OUR COMPANIES AT&T INFORMATION:
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors UID: es544t
IMPORTANT PHONE NUMBERS:
Wireless back office (if opus is down or slow): 1 (800) 797-3520
NRST- order placement/flow issues and unable to complete order: 1 (866) 238-2219
PAC- porting inquiries/status: 1-888-898-7685
NCVC- customer credit issues/blocks/freezes: 1-866-926- 8262
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. We have packages that start at just $50 a month. How many cell phones do you have on your plan?
Now on top of the lower monthly price you can also get a new equipment promotion that range from free smart phones to deals on the newest iphones. Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?
On top of everything I just mentioned you get access to exclusive bundled savings on DIRECTV and other AT&T services like monthly discounts and free HBO for life! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
10a. What kind of phones do you currently have?
IF THERE ARE LESS THAN 3 LINES TRY AND GET THE CUSTOMER TO ADD ANOTHER LINE.
10b. Your biggest savings comes from adding additional lines to your account. Do you have anyone else in your house that we can add to this plan to save you all even more money?
YES: CONTINUE WITH SCRIPT
NO: 10c. You should really get at least 2 lines. Its only $20 dollars more per month for a second line so splitting the bill with someone will help get your cost down. Can we go ahead and add a 2nd?
YES: CONTINUE WITH SCRIPT
LATER / CUSTOMER DOES NOT HAVE OTHER INFO RIGHT NOW – SET UP A CALL BACK AND ADD IT LATER.
PASSED
10d. Great, you are eligible for EXPLAIN CURRENT EQUIPMENT PROMO.
I just need a credit card to complete the order. What credit card would you like to use?
HIGH RISK
10. Do you have a spouse we can try and qualify?
10a. YES What is their name and social? Do I have their permission to run credit?
SECOND PRODUCT
12. I understand you aren’t interested in that right now, but I can still help you! I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. You’ve reached The Solutions Center. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. Similar plans retail for $19.99, but if you add our plan today I can get you a discounted rate of only $9.99 a month! How many computers and phones do you have?
1 OR MORE: Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $150 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
NO DEVICES: This covers your smart phones, tablets, smart TVs, and desktop computers. It covers anything that connects to the Internet. I am sure you have electronics that you need help with and this plan will have you covered. You do have some of these devices in your home, don’t you?
YES – CONTINUE TO REBUTTAL 2
NO – MOVE TO ADT
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing