AT&T TV SCRIPT

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area.

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love AT&T! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

We have packages to fit any budget. Lets find a package that works for you. Our DVR also stores 500 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

I just need a good phone number to reach you back at in case we get disconnected.

I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?

I understand you’re busy, but for only a few minutes of your time I may be able to save you  hundreds of dollars and consolidate coverages you may be paying other companies for like backups and virus protection. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

I can consolidate all of these services into 1 lower price so you will not need to subscribe to virus protection or backups anymore. Our new service will replace all of those, which may save you hundreds of dollars a year. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

We actually give you so much for a small fee of $9.99 a month. You may spend over two hundred dollars to repair just one issue with Geek Squad. On top of us costing less than all of our competitors we give you more than them, too which automatic backups, virus scans, and unlimited US based tech support. Can we go ahead and get you covered?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?

You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $49 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!

I can get you to a certified specialist that can help resolve your issue right now over the phone plus give you continuous protection and coverage. So can we go ahead and help you resolve your issue now?

We cover your entire family for $9.99 a month – our competition charges at least double that. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

We actually give you so much for a small fee of $9.99 a month. You may spend over thousands of dollars and thousands of hours to repair your credit. On top of us costing less than all of our competitors we give you more than them, including medical theft coverage and we cover your entire family – not just you. Can we go ahead and get you covered?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase our products to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

Our ID Theft is powered by IdentityForce, the leading Identity Theft protection agency. Millions of Americans use their service. They are even used by the US Government and over 1,000 large companies like Office Max, the Department of Homeland Security, the IRS, Staples, and more.

IdentityForce identity protection is a proactive, advanced system that helps keep your personal information safe. Identity theft can impact anyone, anywhere, at any time – which is why it is important to get protected and ensure you have the protection.

Our lives today are more connected and complex than ever; we do so much online, both in our private and professional lives. Today’s lifestyle leaves the door open for criminals that want to steal your identity. IdentityForce delivers ongoing monitoring, rapid alerts, and recovery services so you can rest assured that someone with experience and knowledge has got your back.

Identity Monitoring = we do a continuous deep dive through thousands of websites plus the Dark Web to detect any illegal trading and selling of your personal information.

Continuous monitoring of your identity, privacy, and credit by using innovative and proactive identity theft protection technology. We’ll detect illegal selling of your personal, financial, and credit information, providing robust monitoring required in today’s connected world.

IdentityForce provides an early warning system rapidly notifying you when your personal information is at risk. Our alerts are sent to your smart phone, tablet, or desktop computer, so you have the power to act before damage is done.

When you want total identity control, count on IdentityForce. Understand your credit score, and where or how your online information is being used. Protect your keystrokes, PIN numbers, and credit card information.

Certified Protection Experts offer comprehensive, 24/7 recovery services. We’ll complete paperwork, make calls, and handle every detail to restore your identity. And, you’re covered by our nationwide $1 million identity theft warranty policy.

• Identity theft warranty – you get $25,000 in coverage to recover out of pocket expenses – even lost wages!
• Identity Restoration – we offer complete recovery services from certificated experts. We do not just help you restore your identity, we save you hundreds of hours by completed all of the paperwork, making calls, and doing all the heavy lifting.
• Lost wallet assistance – quickly cancel and replace cards.
• Private investigators are available 24 hours a day to assist!

A vicious type of identity theft is on the rise: medical identity. It occurs when someone steals your personal information to receive free medical care, goods, or prescription drugs. Medical identities are 20 to 50 times more valuable to criminals than financial identities. Medical identity theft can result in inaccuracies in medical records and costly false claims. It can also have life-threatening consequences. If a thief’s health information is mixed with your medical records, it can lead to a misdiagnosis or mistreatment. Misinformation in your records can plague your medical and financial well-being for years. Remember, identity theft is a long-term crime. Fraudulent activity may not show up for six to 12 months or even longer. That’s why it is essential to continually monitor your personal identity. Medical ID theft protection and comprehensive monitoring includes:

• Comprehensive identity monitoring of your medical accounts like your medical warranty identification number and rapid alerts of suspicious activity.
• A simple medical identity form giving you an easy way to secure a benefits payout report from your medical and health warranty companies.
• Protection under its nationwide $1 million master warranty policy with a special medical identity theft rider for victims of theft.

Children – those who can’t protect themselves – are increasingly victims of identity theft. In fact, it’s been reported that in 2017 more than 1 million children were targets of identity theft. Thieves are interested in children’s social security numbers because they are a blank slate, i.e. they don’t have a credit history. This makes them prime targets for criminals looking to open new wireless accounts, bank accounts, and credit cards using their personal information.

Credit Card Fraud is not Identity Theft. When a fraudster obtains your credit card information, your credit card company may notify you first. Your account number may be updated and the credit card company will typically wipe out any fraudulent charges. However, identity theft involves much more than a few fraudulent charges. Identity thieves can steal your personal information to open a new line of credit, open a new credit card, or obtain a false ID in your name. Unlike credit card fraud, there’s no safety net. That means you might end up paying for all the damage caused by an identity thief.

• It’s an attack on everything you’ve built. It’s much more than a few fraudulent transactions on a credit card statement. When your identity is stolen, thieves can use your personal information to cycle through any number of scams ranging from tax fraud to medical identity theft to new account openings.
• Our connected lifestyles put us all at risk. We’re all online and essentially connected everywhere, anytime. From phishing scams trying to gain criminal access to your personal identity to regular breaches online that compromise your identity security – technology is not just an enabler to make our lives easier, it’s why identity theft is so prevalent today.
• It hurts more than just your credit. Unlike credit card fraud, which can be caught quickly, identity theft is often impossible to catch early. Especially for children – when their personal information is attacked it can take well over a decade to uncover. For many identity theft victims, it can take years to unravel and fix the damage, not to mention the emotional and financial toll.

Be proactive and don’t let credit card fraud turn into identity theft.

Alerts from your credit card company could be early warning signs that your identity has been compromised completely. Safeguard yourself against any level of danger, whether it’s just an annoyance or a large-scale risk and ensure you have the best identity theft protection. IdentityForce’s identity theft protection services offer tools to protect your personal information. And if credit card fraud ever escalates to identity theft, IdentityForce provides complete, comprehensive restoration and recovery services, with Certified Protection Experts who are available 24/7.

Set up continuous monitoring of your accounts and identity:

• Credit and debit card
• Bank account
• Social security number
• Phone number
• Email address – Set up notifications to see if you got hacked.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but you can take advantage of a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your zip code?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What is your email address?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

I just need a good phone number to reach you back at in case we get disconnected.

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

I understand you’re having an issue right now, but I may be able to save you over $100 on a protection plan plus we can get your problem resolved. Your carrier may bill  you up yo $99.95 for a service call we will reimburse you ASAP. So can we go ahead and start your savings plus help you resolve your issue now?

I can take care of that for you. I can get a remote shipped in 2 to 4 days. They start at $19.99, but if you buy our discounted plan today I can offer you the remote for only $9.99. Lets go ahead and order that remote. What card do you want to use?

IF I BUY THE PLAN WHY DO I NEED TO PAY FOR THE REMOTE: Like most plans and warranties there is an initiation period. This is just to make sure people don’t buy the plan when something breaks and then immediately cancel it. But again I can offer you the discount.

I understand you’re busy, but for only a few minutes of your time I may be able to save you over one hundred dollars on a protection plan that you may already be getting billed monthly for. With just a few minutes of your time you can put that money back in your pocket so can we go ahead and start your savings?

If you pay monthly for a protection plan you are probably being billed up to $6 or 8 per month. We can give you over $100 in savings! Lets put that money back in your pocket today. What credit card would you like me to put this one time charge on?

We’re trying to give you 2 years for free! Instead of paying $108 a year you pay a one time fee of $99 and that covers you for 3 years! Plus your bill will go down every month you can remove that fee. Can we go ahead and get this started?

• If you purchased a car at Honda you wouldn’t get warranty through Honda, right? You would get it through an warranty company like Geico or Progressive. This is how I can offer you such great savings. Can we get your equipment protected today?
• You can walk into Best Buy and get a protection plan for Verizon cellular or an RCA TV, but Best Buy is not Verizon or RCA. They are 2 separate companies. This is how I can offer you such great savings. Can we get your equipment protected today?

• Price is critical in any decision. To make sure that we are comparing apples to apples here, I am offering you a onetime charge of 89.99. It is a no fault warranty, so if you spill something on remote, you will be covered, it will cover service technician visits as well. I know that you understand the value of a no fault warranty, right. So lets get this set up now, you’ll be covered for 2 years and it will take about 2 more minutes of your time for 2 yrs of hassle free protection. What credit card would you like me to put this one time charge on?
•  I have to work within a budget too, but i am giving you a great rate on something you may already be paying more for. Saying yes to this actually adds money back into your budget. Plus you’ll get a no fault warranty, so if you, your kids, a dog, was to damage something, you would not be responsible. 2 more minutes and you’ll be off the phone with piece of mind for the next 2 years. What card do you want to use for this one time charge?
• I have to say that everyone has been excited about what I‘m discounting … and that‘s pretty much because of the AFFORDABLE COST given the satisfaction and comfort you will experience knowing that you have no obligation to any service call or repair, regardless of whose fault it is! Let’s get this reduced rate locked in for you so you can start saving money. Would you like to put the one time 89.99 fee on a MasterCard or Visa?.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?