BE SURE YOU RECORD AND ENTER ALL OF THE CUSTOMERS INFORMATION ACCURATELY. FAILURE TO CONFIRM THIS ENTIRE SCRIPT WILL RESULT IN NOT GETTING CREDIT FOR THE SALE SO PLEASE BE SURE TO COVER IT IN FULL**IF THE CUSTOMER CANCELS DURING CONFIRMATION YOU ARE REQUIRED TO IMMEDIATELY NOTIFY A MANAGER BY CALLING EXTENSION 1777**
1. Mr./Mrs. (customer last name), lets finalize your AT&T TV order.
2. I want to confirm who is your current TV provider?
IF U-VERSE or DIRECTV – I am sorry we cannot set you up with this service since you already use AT&T.
TRANSFER BACK TO REP TO SELL A PRO PLAN AND CANCEL AT&T TV ORDER
3. You do have high speed Internet service, right?
4. The agent you just spoke with should have told you can begin watching AT&T today! Just download the app on your mobile device or login at www dot att dot com. You just enter the email address you used to place your order today then select a password and you will be ready to watch!
IF YOU SEE A PO BOX AS THE ADDRESS: 5. We cannot ship to a PO Box. Whats the actual address where you would receive FedEx or UPS at?
6. Thank you so much for your business! Have a wonderful day!
MAKE SURE THE ORDER IS PROCESSED ON AT&T’s END. DO NOT MARK THE ORDER COMPLETE! INSTEAD MARK IT PENDING FOR 3 DAYS FROM NOW.