1. Thank you for calling The Solutions Center, your Authorized AT&T dealer. Can I have your phone number?
2. And your first and last name?
3. Is DIRECTV your TV provider?
YES: HAS DIRECTV
4a. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by AT&T . The good news is you can now take advantage of a heavily discounted protection plan through The Solutions Center. This plan is independent of AT&T and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process What’s your address?
4b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?
4. How can I help you?
AT&T CUSTOMER SERVICE
5. While I have you on the line I can bundle you with DIRECTV and get you over 185 channels on 4 TVs for only $60 per month! This includes the newest DVR system that records up to 5 shows at once. We also add 3 free months of HBO, Showtime, Starz, and Cinemax! Since you have AT&T I can lock in your discount for 2 years. Plus if you sign up with me right now I can get a 100 dollar Visa Gift Card. Would you like to redeem that?
UVERSE TV
5a. Are you under contract?3b. NO: It looks like I can get you over 175 channels on 4 TVs for only $60 per month! This includes the newest DVR system that records up to 5 shows at once. We also add 3 free months of HBO, Showtime, Starz, and Cinemax! Since you have AT&T I can lock in your discount for 2 years. Plus if you sign up with me right now I can get a 100 dollar Visa Gift Card. Would you like to redeem that? CONTINUE TO #4 BELOW
5b. YES: 5a. I don’t know if you’re aware, but you may be getting billed every month for a protection plan by AT&T . The good news is you can now take advantage of a heavily discounted protection plan through The Solutions Center. This plan is independent of AT&T and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process What’s your address?
5b. Now, our plan covers all wiring in and outside of your home, all system components, the remotes, and also service call fees if a tech is dispatched. Would you like to use a Visa or Mastercard?