AT&T SCRIPT

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?

IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.

Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz.  Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please.

On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. And since DIRECTV is part of the AT&T family you may be eligible for even deeper discounts on other AT&T services including cell phone. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?

IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.

Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz.  Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please.

On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. And since DIRECTV is part of the AT&T family you may be eligible for even deeper discounts on other AT&T services including cell phone. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you $8.99 a month for their protection plan, which adds up to over $100 a year! I can get you a discounted plan that covers you for 3 years for only $99.99! That’s 3 years for the price of one! If you are currently paying for a plan, you can remove that fee and lower your monthly bill. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you $8.99 a month for their protection plan, which adds up to over $100 a year! I can get you a discounted plan that covers you for 3 years for only $99.99! That’s 3 years for the price of one! If you are currently paying for a plan, you can remove that fee and lower your monthly bill. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you $8.99 a month for their protection plan, which adds up to over $100 a year! I can get you a discounted plan that covers you for 3 years for only $99.99! That’s 3 years for the price of one! If you are currently paying for a plan, you can remove that fee and lower your monthly bill. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?

If you don’t have the plan, you’re at risk for out of pocket repair costs. If you need a tech to come out the rate is $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you please spell out your email address so we can send you confirmation of the plan?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you $8.99 a month for their protection plan, which adds up to over $100 a year! I can get you a discounted plan that covers you for 3 years for only $99.99! That’s 3 years for the price of one! If you are currently paying for a plan, you can remove that fee and lower your monthly bill. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?

If you don’t have the plan, you’re at risk for out of pocket repair costs. If you need a tech to come out the rate is $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you please spell out your email address so we can send you confirmation of the plan?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. How many TVs do you have?

IF CUSTOMER GIVES YOU # OF TVs MOVE TO #7. IF NOT CONTINUE WITH REBUTTALS.

Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz.  Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please.

On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. And since DIRECTV is part of the AT&T family you may be eligible for even deeper discounts on other AT&T services including cell phone. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

I am giving you so much more for your money. You will be getting new state of the art equipment and free installation, more channels, and award winning customer service. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours! All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What’s your social?

If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill!  Lets go ahead and start your savings. What’s your social?

If your spouse found $40 laying on the ground today, would they call you to see if it is OK to pick it up? On top of that you are getting DIRECTV – the Rolls Royce of TV providers! They will love it! We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! Lets go ahead and start your savings. What’s your social?

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. To give you the best offer I do need to run credit with your social so can I have that please?

We use state of the art encryption and are PCI Complaint so your information is totally secure. Once I type the information in I cannot access it again so I will just need to get that number from you one more time please?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. I can get you to a verifier and they will get you to where you need to go to handle your issue. What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

1 OR MORE: Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more.  This will be your own personal IT professional that can help you easily from the comfort of  your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost  you up to $150 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?

NO DEVICES: This covers your smart phones, tablets, smart TVs, and desktop computers. It covers anything that connects to the Internet. I am sure you have electronics that you need help with and this plan will have you covered. You do have some of these devices in your home, don’t you?

YES – CONTINUE TO REBUTTAL 2

NO – MOVE TO ADT

On top of the tech support you also get a personal firewall, cloud storage,  parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?

Do you have important information on your home computers, tablets, or phones?  You can backup 250 gigabits in our secure cloud storage –  just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure  you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?