ON AT&T CALLS USE OPUS
S C R I P T
1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?
2. Can I have your first and last name?
3. How can I help you?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I please have your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 185 of the most popular channels for only $45 per month on 1 TV. That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! I can get you over 185 of the most popular channels for only $45 per month on 1 TV. I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 185 of the most popular channels for only $45 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax! That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?
NEW SERVICE
6a. Great! What kind of service are you calling to order today?
TV: 6b. It looks like I may be able to save you over $40 or more every month on your bill and give you 3 free months of HBO, Showtime, Starz, and Cinemax with DIRECTV. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill as low as $45 a month on 1 TV and that gives you over 185 channels and that includes the newest whole home DVR system. What’s your address?
INTERNET: 6c. Great. While I look up the Internet in your area who is your TV service through?
CABLE ONLY: 6d. I am here to provide you the best service and best rates and since we offer several different providers it looks like I may be able to save you the most with DIRECTV! You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I can get your bill as low as $45 a month on 1 TV and that gives you over 185 channels and that includes the newest whole home DVR system. What’s your address?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive AT&T promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I please have your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 185 of the most popular channels for only $45 per month on 1 TV. That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! I can get you over 185 of the most popular channels for only $45 per month on 1 TV. I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 185 of the most popular channels for only $45 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax! That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?
7. OK great. Since we are giving you over a thousand dollars in free equipment and programming I will need to run a credit check for DIRECTV, can I have your social please?
BEFORE SUBMITTING CREDIT MAKE SURE YOU HAVE ACCURATELY ENTERED ALL OF THE CUSTOMERS INFORMATION. INCORRECT SPELLING WILL MAKE A CUSTOMER NOT QUALIFY.
8a. And can you verify your full name with spelling as it shows on your drivers license?
8b. And can you confirm your phone number with area code?
8c. And whats your date of birth?
9. And your street address, city, state, and zip? Is there a unit or apartment #?
NOW YOU MAY SUBMIT THE CREDIT CHECK
Be sure to select the free movies, free NFL offer, and any closing offers or the customer will not get them!
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $35 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. Can I please have your first and last name please?
On top of everything I just mentioned you get access to over 30,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?
I am giving you so much more for your money. You will be getting new state of the art equipment and free installation, more channels, and award winning customer service. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours! All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What’s your social?
If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! Lets go ahead and start your savings. What’s your social?
If your spouse found $40 laying on the ground today, would they call you to see if it is OK to pick it up? On top of that you are getting DIRECTV – the Rolls Royce of TV providers! They will love it! We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! Lets go ahead and start your savings. What’s your social?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. To give you the best offer I do need to run credit with your social so can I have that please?
For orders we run through Sara Plus if customers will NOT give a social security number there is a bypass. Enter this generic social : 111-00-1111
We use state of the art encryption and are PCI Complaint so your information is totally secure. Once I type the information in I cannot access it again so I will just need to get that number from you one more time please?
I’m able to lower the TV portion of your bill. TV is the highest part of bundled service and thats where you will save the most money. I can get you 2 TVs for only $52 a month. That includes the newest HD-DVR system plus the NFL Sunday Ticket! You can just keep the Internet and phone portion of your bundle and remove TV since I can save you more on TV. So I can view even more discounts you may be eligible for what’s your address?
A lot of people think bundling their services is a savings, but don’t notice additional charges and hidden fees are added to that bundle. Remember TV is the higher portion of any bundle and I am offering to lower that portion, keeping money in your pocket. You can keep your Internet and phone bundled just as it is. We will switch the TV portion to DIRETV, saving you 40 dollars or more a month. Lets continue the savings process. Will you be setting up 2 TVs?
IF CUSTOMER STILL INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE:
We do have Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?
Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 185 of the most popular channels for only $45 per month on 1 TV. That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 30,000 movies and TV shows for FREE! I can get you over 185 of the most popular channels for only $45 per month on 1 TV. I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 185 of the most popular channels for only $45 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax! That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?
LOW RISK
10a. Great, you are eligible for a free Genie high def recording system that allows you to record up to 5 shows at once! To confirm how many TVs are you setting service up on?
10b. OK great. Since we’re setting you up with “#” TV’s your bill will be $PRICE per month. Now on top of the new low monthly price and free state of the art system you get tons of free benefits with DIRECTV like being able to watch TV from multiple devices like your TV, laptop, tablet, and cell phone! Plus you get on demand service that gives you access to DIRECTVs library of over ten thousand movies and TV shows. In fact in just a moment I will tell you how you can start watching DIRECTV today for free! I just need a credit card to complete the order. What credit card would you like to use?
HIGH RISK
10. Do you have a spouse we can try and qualify?
10a. YES What is their name and social? Do I have their permission to run credit?
PREVIOUS CUSTOMER or FAILED TWICE
10. I couldn’t get you approved for this offer, but I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month! How many computers and phones do you have?
1 OR MORE: Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
NO DEVICES: This covers your smart phones, tablets, smart TVs, and desktop computers. It covers anything that connects to the Internet. I am sure you have electronics that you need help with and this plan will have you covered. You do have some of these devices in your home, don’t you?
YES – CONTINUE TO REBUTTAL 2
NO – MOVE TO ADT
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
PC SUPPORT
12. I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web. You’ve reached The Solutions Center. We have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. This plan retails for $200, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month! Lets start the savings process. Whats your address?
Great then you definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?
NO DEVICES / NO PC / NO INTERNET / ETC… MOVE TO ID THEFT
On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?
Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
I understand that may not be a good product fit for you, but we have teamed up with Identity Force to protect our callers whose private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family. Can I have the name of the main participant?
Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?
I know we covered a lot of things on this call today, but this may be the most important one. Our plan proactively scans to keep you protected and if there is an issue it includes full identity restoration from a division of certified experts. We save you hundreds of hours and do all of the heavy lifting. Plus you are covered by our warranty for everything including your personal out of pocket expenses. What is the physical address we can use?
Keep in mind this is essential protection that will cover your entire family – not just you. This plan monitors everything from your social security number to your bank accounts to your medical warranty for fraud and theft. Let’s get your family protected. Which email address should we use to sign you up?
This is the exact same ID Theft protection agency used by the Department of Homeland Security and the IRS. We even review your medical ID to make sure your personal information has not been stolen to receive medical care or prescriptions. Identity theft can impact anyone, anywhere, at any time – which is why you need protection. Are you sure you want to turn down this discounted plan?
Before we end this call I must inform you that your private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family. Can I have the name of the main participant?
Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?
I know we covered a lot of things on this call today, but this may be the most important one. Our plan proactively scans to keep you protected and if there is an issue it includes full identity restoration from a division of certified experts. We save you hundreds of hours and do all of the heavy lifting. Plus you are covered by our warranty for everything including your personal out of pocket expenses. What is the physical address we can use?
Keep in mind this is essential protection that will cover your entire family – not just you. This plan monitors everything from your social security number to your bank accounts to your medical warranty for fraud and theft. Let’s get your family protected. Which email address should we use to sign you up?
This is the exact same ID Theft protection agency used by the Department of Homeland Security and the IRS. We even review your medical ID to make sure your personal information has not been stolen to receive medical care or prescriptions. Identity theft can impact anyone, anywhere, at any time – which is why you need protection. Are you sure you want to turn down this discounted plan?