S C R I P T
1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?
2a. And whats your first and last name? Thank you.
2b. Just to confirm you are getting all of your discounts is your wireless service through AT&T?
3. How can I help you?
Well we are The Solutions Center, please explain the issue you are calling about. Maybe I can help point you in the right direction.
OK I understand. Since I am in the promotions department and work on getting people discounts can you tell me how much your mobile bill is and how many lines you have?
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
OUT AT&T DEALER INFORMATION
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors ID: es544t
Dealer Name: Elite Mobility
DOES NOT HAVE AT&T MOBILE
4. As a valued AT&T customer we can give you a $250 Visa gift card for every mobile line you transfer over to AT&T! You’ve reached The Mobile Solutions Center, an AT&T preferred dealer. We are offering plans with unlimited data, talk, and text. If we lock this offer in today you get an additional $150 in bill credits and you don’t have to change your phone number. How many lines do you have?
Well we are The Solutions Center, please explain the issue you are calling about. Maybe I can help point you in the right direction.
OK I understand. Since I am in the promotions department and work on getting people discounts can you tell me how much your mobile bill is and how many lines you have?
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
OUT AT&T DEALER INFORMATION
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors ID: es544t
Dealer Name: Elite Mobility
ALREADY HAS AT&T MOBILE
4. Awesome. As a thank you for your continued loyalty I can give you a $250 Visa gift card for every new mobile line you add to AT&T! You’ve reached The Mobile Solutions Center, an AT&T preferred dealer. I can also give you a free smart phone. Do you have anyone in your house or family that we can add to your plan lowering your overall costs?
Well we are The Solutions Center, please explain the issue you are calling about. Maybe I can help point you in the right direction.
OK I understand. Since I am in the promotions department and work on getting people discounts can you tell me how much your mobile bill is and how many lines you have?
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
OUT AT&T DEALER INFORMATION
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors ID: es544t
Dealer Name: Elite Mobility
NEW SERVICE
4. Great! You’ve actually reached The Mobile Solutions Center, an AT&T preferred dealer. I can get you a $250 Visa gift card for every line you transfer to AT&T! We have unlimited data, talk, and text plans, PLUS if we lock in this offer today I can get you an additional $150 in bill credits. Best of all you don’t have to change your phone number. How many lines do you have?
Well we are The Solutions Center, please explain the issue you are calling about. Maybe I can help point you in the right direction.
OK I understand. Since I am in the promotions department and work on getting people discounts can you tell me how much your mobile bill is and how many lines you have?
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
OUT AT&T DEALER INFORMATION
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors ID: es544t
Dealer Name: Elite Mobility
CANCELLING WIRELESS SERVICE
4a. OK have you already started service with another carrier because I have some awesome offers I can give you.
NO: 4b. OK its a good thing you reached me today because I can upgrade all of your phones and get you a $250 Visa gift card for every line you transfer over to AT&T! You’ve reached The Solutions Center, an authorized retailer for AT&T. Right now we are offering unlimited data, talk, and text plans, PLUS if we lock in this offer today I can get you an additional $150 in bill credits. Best of all you don’t even have to change your phone number. How many lines do you have?
YES ALREADY STARTED WITH ANOTHER SERVICE: MOVE TO 2nd PRODUCT
Well we are The Solutions Center, please explain the issue you are calling about. Maybe I can help point you in the right direction.
OK I understand. Since I am in the promotions department and work on getting people discounts can you tell me how much your mobile bill is and how many lines you have?
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
OUT AT&T DEALER INFORMATION
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors ID: es544t
Dealer Name: Elite Mobility
TV SERVICE
4a. Why don’t we keep some of that cash in your pocket and lower your bill by switching you over to DIRECTV. You’ve actually reached The Solutions Center, an authorized retailer for DIRECTV. I may be able to save you a ton of money and give you 3 free months of HBO, Showtime, Starz, and Cinemax! I can get your bill as low as $60 a month on 1 TV and that gives you over 150 channels. Is your service in a house or apartment?
4b. OK great. And are you under contract with your TV provider?
UNDER CONTRACT or APARTMENT MOVE TO 2ND PRODUCT
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive DIRECTV promotions. Plus you get the newest whole home DVR system that can record up to 5 shows at once with free installation. We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
Now on top of the lower monthly price you can also watch DIRECTV on your TV, laptop, tablet, and cell phone! We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. A quick Google search will show you DIRECTV is consistently rated higher than Verizon in several categories including having lower prices and better equipment. Let’s go ahead and see what else we can add on. Can I please have your first and last name please?
On top of everything I just mentioned you get access to over 35,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels and you will also get the next NFL Sunday Ticket season free. It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month on 1 TV. That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 35,000 movies and TV shows for FREE! I can get you over 150 of the most popular channels for only $60 per month on 1 TV. I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax! That includes the newest HD-DVR system plus the NFL Sunday Ticket! I will need to run a credit check for DIRECTV, can I have your social please?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?
5a. Ok I can get your package down to $PRICE PER MONTH plus I will be able to give you $PROMO for switching over! We have promos on phones, too. What type of phones do you have now?
5c. Since we are giving you $250 for every line you switch to AT&T your biggest savings comes from adding additional lines to your account. Do you have anyone else in your house that we can add to this plan to save you all even more money?
YES: Continue to next
NO: 5d. You should really get at least 2 lines. The phones are buy one get one free or I can set you up with a free phone, too. Plus splitting the bill with someone will help get both of your cost down. Can we go ahead and add a 2nd?
YES or NO: Continue to next
Not a problem we have tons of options. We can set you up on a plan that gives you unlimited talk and text. Plus you will get 3 gigs of data every month with 4G speeds. And any unused data will rollover for you so you won’t lose it. And for “# OF LINES” its only “PRICE” per month.
Well we are The Solutions Center, please explain the issue you are calling about. Maybe I can help point you in the right direction.
OK I understand. Since I am in the promotions department and work on getting people discounts can you tell me how much your mobile bill is and how many lines you have?
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
OUT AT&T DEALER INFORMATION
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors ID: es544t
Dealer Name: Elite Mobility
6. Are you paying any of those devices off right now?
7. Great so the gift cards will help offset those fees plus you can trade those phones in for cash. We also have free smart phones and buy one get one free on iPhone XR right now! Let’s continue building your package. Can you verify your full name with spelling as is shows on your drivers license?
7. Great so the gift cards will just be cash in your pocket plus you can trade those phones into us for an even bigger savings. We also have free smart phones and buy one get one free on iPhone XR right now! Can you verify your full name with spelling as is shows on your drivers license?
9a .OK so do you already own your device? Do you know if your device is unlocked so you can switch it to another carrier?
9b. I do advise customers to get new phones. Especially since you can get special promo on one now. So do you want to go with a brand new phone?
9c. OK if you want to keep your old device all we have to do is send you a new sim card which is just $5 right now. Lets continue with the order.
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks!
Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
BEFORE YOU RUN CREDIT
-
BE SURE YOU ENTERED ALL OF THE CUSTOMERS INFO PERFECTLY. EVEN THE SMALLEST MISTAKE CAN TRIP UP THE SYSTEM AND CAUSE AN ANALYST REVIEW
-
CHECK FOR PAST DUE BALANCES – IF THE CUSTOMER OWES ANY $ TO AT&T OR DIRECTV THEY WILL NOT PASS CREDIT. YOU CAN HOWEVER COLLECT THAT $ AND TAKE THE NEW ORDER.
10a. Great, thank you. I will need you to take your driver’s license or state ID out. While you do that what address should we ship your new phones too? Is there a unit or apartment #?
10b. And we will also need an email address to send you a confirmation.
10c. Thanks again. Great, just a few verification items for your protection to qualify you for this new equipment. Whats your name as it appears on your license?
10d. What is your driver’s license number? And the issuing state? And the expiration date?
IF CUSTOMER ASKS WHY: AT&T takes security very seriously and we want to make sure you are who you say you are.
10e. And whats your date of birth?
10f. Lastly to determine service eligibility I will need to run a credit check or use your existing credit info on file with AT&T. Can I have your social security number please?
IF CUSTOMER ASKS WHY: AT&T takes your security very seriously and we must ask these types of questions for qualification purposes and to ensure this is a secure transaction.
Because we are giving a new promotion we do need to run a credit check.
IS THIS GOING TO AFFECT MY SCORE: It can affect your score however its not a hard pull as if you were applying for a house or a car.
As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have buy one get one free deals on new iPhone and Samsung models. We even have several FREE smart phones we can set you up with. What kind of phone do you want?
The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.
I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You have probably felt like you needed to make a change to your phone plan for a while but there was never a convenient time. Let’s take advantage of this call right now. I talk to people everyday who are paying the same amount for their phone that you would pay to lease a brand new car! It’s outrageous. How many lines do you have?
Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?
IF NOT: What day and time can I call you back?
We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?
These reviews are triggered when the credit check reveals an applicants personal information does not match info on file a the credit bureau exactly. They can also occur when:
- Security Freezes/ Credit blocks
- Old balances not paid off/written-off
- Past due balances on existing account with AT&T companies, including DIRECTV.
TO CLEAR UP AN ANALYST REVIEW
Call the number that pops up on the screen. You do NOT need to have the customer on the line as long as you have the last 4 of their social security number.
You should ask the AT&T agent for their UID and note it in Agemni.
OUR COMPANIES AT&T INFORMATION:
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors UID: es544t
OUR COMPANIES AT&T INFORMATION:
Dealer Type: LSP
AT&T Dealer Code: T25BS
AT&T Supervisor: Elianna Samuels
AT&T Supervisors UID: es544t
IMPORTANT PHONE NUMBERS:
Wireless back office (if opus is down or slow): 1 (800) 797-3520
NRST- order placement/flow issues and unable to complete order: 1 (866) 238-2219
PAC- porting inquiries/status: 1-888-898-7685
NCVC- customer credit issues/blocks/freezes: 1-866-926- 8262
I understand you’re calling about another issue, but while you’re on the line we have packages that start at just $50 a month. The process to switch is very easy, you can keep your phone number, and we can even transfer your contacts right into your new phone. How much are you paying right now?
Now we also have equipment promotions that range from free smart phones to buy one get one free on the newest iPhone or Samsung. Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. Can I have the spelling of your first and last name please?
Besides everything I just mentioned you will be joining Americas largest 5G network! AT&T is consistantly ranked as the leader in speed – you can even Google it! Let me just give you a quote for service so you can compare. How many cell phones do you have on your plan?
You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?
If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?
You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?
Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?
The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long. Let’s stop being loyal to your carrier and start being loyal to your bank account. How much are you paying now?
You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $50 a month for 1 line. How many Lines do you have?
You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?
FREE / MOST POPULAR
iPHONE
SAMSUNG
LG
PASSED
11a. Great, you qualified for the offer with flying colors. Lets get on to the fun stuff and choose your new phones. I just want to confirm you are setting up “# OF LINES.” Is that correct?
11b. We have some great promos on tablets and watches. Do you want to add those right now?
11c. Since we are able to offer such deep discounts, the only upfront due TODAY is the tax on your new phones. Do you have money available on a credit card now for that?
- (note to reps: we have to collect taxes even on the free phones today)
YES CONTINUE
IF NO 11d. Can I ask when you will have those funds available? I don’t want you to miss out on the offer and new phones! SET UP A CALL BACK IF YOU NEED TO
FOLLOW THIS PROCESS FOR EACH LINE – IF YOU HAVE ALREADY DONE THIS FOR THE 1st LINE & THEY DID NOT HAVE THE ACCOUNT # AND PIN YOU DO NOT HAVE TO REPEAT THIS STEP AGAIN
11c. Great lets choose your phone. Do you have a particular phone you want to get or can I suggest one for you?
SUGGEST FREE PHONES or BOGO PHONES THAT ARE UNDER PROMOTION.
MANUFACTURER (iPhone, Samsung, etc..):
DEVICE MODEL, COLOR, AND STORAGE:
PAY PLAN: Choose 30 months
11d. Lets get your phone number ported. We will need your account number and the pin number from your carrier. Do you have this information perhaps on a bill?
YES: 11e. Great! Can I have the phone number you want to port? And the account number. And the pin? And whats the name on that account? And the billing address on file with the carrier?
NO: 11f. Thats not a problem. I can help you retrieve that information and speed up the process. Do you know your login to the Sprint / Verizon website? (cont. below 11g )
11g. Do I have your authorization to log into your account and reset your pin for the purpose of helping you port your number?
FOLLOW INSTRUCTIONS IN PORT HELP
Account # is NOT phone number, it’s is a 9-digit number. The passcode is the “call-in” passcode when they call customer service.
To reset their pin they can use they can login through the Sprint website or app.
Online with My Sprint
- Sign into Sprint account – click this link.
- Click My Sprint then select Profile and security.
- Scroll down to Security information.
- Update the PIN or security question/answer on the page and click Save.
Sprint app
- Log into account settings and have the PIN sent to the primary line on the account.
- The account number shows on the PDF version of the bill through the app.
- **Their service must be active to use this – it cannot be in disconnect status.
Account # (on bill) ends in -00001 – passcode is “call-in” passcode when they call customer service. It is usually the last 4 digits of their social security number (unless they changed it to something else).
To reset their pin they can use they can login through the Verizon website or app.
Online with My Verizon
- Sign into Verizon – click here to go directly to the Change Account PIN page.
- Sign in to your My Verizon account.
- Enter the new account PIN, then re-type the new account PIN in the designated box.
- Click Submit to confirm.
- You’ve successfully created your account PIN. We’ll send you a notification that a PIN has been set up (or changed).
- The account number can be found by clicking “account” in the upper right corner.
My Verizon app
To change your PIN with the My Verizon app:
- Open the menu and tap Account.
- Tap Account Settings.
- Tap Security.
- Tap Manage Account PIN.
- Enter your new 4-digit PIN.
- Tap Next.
- Re-enter your 4-digit PIN and tap Next.
FOR PORT TIPS & ASSISTANCE GO TO: https://support.boom.us/752286-Carriers-Account—Pin-locations
HIGH RISK
11a. You actually did qualify for a portion of the promotion, but not for all the discounts I mentioned. Is there someone else in the household we can qualify so I can deliver all the discounts I promised, I don’t want you to lose out on all this money.
11b. YES What is their name and social? Do I have their permission to run credit?
PREVIOUS CUSTOMER or FAILED TWICE
10. I couldn’t get you approved for the offer at this time, but you were instantly approved for Total Tech Premium which bundles top features including 250 gigs of cloud storage so you can make sure your phone is always backed up. It also includes secure password storage and an anti- theft feature for your phone. This plan retails for $150, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month and we will send you a link so you can start your phone backups now. What credit card would you like to use?
You really need a cloud backup service to make sure your contacts, photos, and videos are kept safe and secure – even if you were to lose your phone! And since we offer plans for half of what our competitors charge it really is a tremendous value! I can activate your plan in just a few simple steps. Can we go ahead and add that plan?
You also get a personal firewall, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Are you sure you want to turn this down today?
Ok well I am sorry we cannot help you today. Have a great day.
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing
SECOND PRODUCT
12. OK thats a bummer, but I see you are not protected with the Total Tech Premium which bundles top features including 250 gigs of cloud storage so you can make sure your phone is always backed up. It also includes secure password storage and an anti- theft feature for your phone. The best part is you can keep this vital service no matter who your cell carrier is since you’ve reached The Solutions Center. This plan retails for $150, but if you add our plan today I can discount your upfront fee to $49.99 and then only $9.99 a month and we will send you a link so you can start your phone backups now. What credit card would you like to use?
You really need a cloud backup service to make sure your contacts, photos, and videos are kept safe and secure – even if you were to lose your phone! And since we offer plans for half of what our competitors charge it really is a tremendous value! I can activate your plan in just a few simple steps. Can we go ahead and add that plan?
You also get a personal firewall, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Are you sure you want to turn this down today?
Ok well I am sorry we cannot help you today. Have a great day.
You’ve reached The Solutions Center. While you’re on the line I can save you money with exclusive promotions. We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?
You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?
This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?
- 24/7/365 Support for Internet connected electronics (computer, tablet, smart tv, game console, cameras, blue ray, etc…)
- US Based call center
- Virus and spyware removal
- Pc, tablet, smartphone set up
- Add device to network
- Performance tune up
- Software install or repair
- Wireless network set up
- Unlimited virus removals
- Hard drive defrag
- Chat, web, or phone support
- Anti virus
- Anti spyware
- Anti hacker
- Parental controls
- Digital wallet
- Unlimited virus removals
- Ransomware scanning and removal
- Automated backups
- Cloud storage
- Form fill
- Smart logins
- Easy backup
- 256 bit encryption
- Remote file access
- Personal firewall
- Guaranteed protection
- Anti theft for phone + tablet
- Anti phishing / safe surfing













