INSTRUCTIONS:
REVIEW PORT REQUEST TO MAKE SURE THERE ARE NO DELAYS https://www.att.com/port/lnpEntryWeb.do
DO NOT WAIVE ACTIVATION FEES
1. Mr./Mrs. (customer last name), lets confirm your AT&T Wireless order to make sure everything is accurate. Please be sure to write down our customer service number which is 800-928-5237. Again thats 800-928-5237.
2. Can you please spell out your first and last name?
3. And you can please spell out the shipping street address? And the city, state, zip code?
4. Can you please confirm your phone number?
5. And we do need to add a 2nd phone number to your account can I have that please?
6. Alright we also need to get your email address on file to help communicate with you. Can you spell that out?
7. Do you understand that you are placing an order for new AT&T Wireless service?
8a. So we can ship your brand new phones can you please go online right now and accept the terms and conditions? It takes just a minute.
YES 8b. Go to www dot att dot com forward slash tc .Go ahead and enter your wireless number and zip code and follow the instructions. Let me know when you’re done and we can continue. MOVE TO 9
NO. 8c. We must get this taken care of before we ship you the phone. I promise it will take less than a minute.
YES PROCEED TO 8B
NO. 8d. In that case please write down the web address and make sure you get it done as soon as possible. We will also email you a link. Please be sure to get this done within 4 hours or you will lose the promotion.
IF THERE IS A PORT REQUEST:
9a. Let me check the status of your port to make sure everything is confirmed.
TO CHECK GO TO: att.com/port, OR CALL 888-898-7685
IF PORT SHOWS CONFIRMED SKIP TO 10
IF PORT DOES NOT SHOW CONFIRMED: 9b. It looks like there is an issue with the port lets get it cleared up. I just need to call into the help desk it will only take a few minutes.
CALL 888-898-7685 WITH THE CUSTOMER ON 3 WAY
10. Now that you have accepted the terms and conditions you will receive order updates via email including tracking information. When you receive the box there will be simple instructions for activating your new equipment. You can also check your order status any time at www dot a t t dot com forward slash check status.
11. You will receive an email that covers your plan and billing details.Please note any discounts or promotions will not be on this initial summary as they take up to 3 billing cycles to appear on your bill.
12. The first bill includes a one time $30 per line activation fee and charges one month in advance, plus the partial month from activation to first bill so it will be higher than the standard monthly bill just that one time
13. A restocking fee may apply upon the exchange or return of your device. You have 14 days to return or exchange the phones on your order.
14. Don’t cancel your current service until after your new devices are active so you will not be without service.
15a. As part of your order today you receive a free upgrade to Total Tech Premium which gives you 24/7 support on your smart phones, computer, TV, and tablets. Our US based call centers give you unlimited help with smart phone theft protection, virus removal, email support, software installation, new device setup, and so much more. If you sign up today you only pay $9.99 and your coverage is activated immediatley. Do you want to use the credit card on file?
YES 15b. Great. The 9.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will forward instructions to your email so you can begin to use support right away. If you have any questions about this plan call us at 800-540-3350. Did you get that number?
**make sure you have their email address + add an invoice**
NO 15c. This technical support covers so much more than your phone! It covers every single internet connected device in your home. Technology is rapidly changing and impossible to keep up with! This plan will take care of the headaches for you! This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! And since we offer plans for half of what our competitors charge it really is a tremendous value! Can we go ahead and add that plan?
YES – MOVE TO 15b NO – MOVE TO 16