ADT REBUTTALS

If customer asks who they have reached / the name of our company: ●We are authorized ADT retailers. DONT NEED The price is the same CLICK THE REASON BELOW TO JUMP TO THE REBUTTALS I’M NOT INTERESTED IN YOUR SERVICE THE PRICE IS TOO HIGH / I DON’T HAVE THE MONEY FOR MONTHLY FEE WE DON’T THINK WE NEED A SYSTEM I NEED TO TALK TO MY SPOUSE I HAVE HOME OWNER’S INSURANCE I HAVE A GUN I HAVE A FIRE ALARM ALREADY HAS HOME SECURITY WITH ANOTHER COMPANY HOME SECURITY CUSTOMER PROFILES I’M NOT INTERESTED IN YOUR SERVICE
  • I know you may not have been thinking about home security, but nobody plans an emergency. That’s why you need home security. It doesn’t just protect belongings it helps guard your family and gives you the quickest access to emergency response.
THE PRICE IS TOO HIGH / I DON’T HAVE THE MONEY FOR MONTHLY FEE
  • When you break down the $49.99 monthly rate its one dollar and sixty seven cents a day. That’s a cup of coffee or bottle of pop! You should be concerned with your money and where its going and this system is obviously the better value!
  • OK, I have to work within a budget too, but i am giving you a free security system with installation. Don‘t you think you would FIND THE MONEY for something like that?
  • OK, I have to work within a budget too, but if I could show you something that was exceptional, specifically designed to work within a budget, and protect the American family on several risk factors that would be one of the most worthwhile decisions you could make today! Plus at a $1.67 per day its less than most people spend in the vending machine. $1.67 a day is all it takes to be uncompromising for your families best interests. Why put the decision off any longer?
  • I can appreciate that … but I have to say that for what we do, we‘re the most affordable solution out there. We know the value of our system and the benefits you get for  $1.67  per day are priceless, wouldn’t you say? It‘s totally worth it.
  • Well, you really can‘t afford not to do it. You know better than I do the value your family brings you, you recognize better than I do the memories and possessions you’ve acquired over time. Don‘t think about today — think about tomorrow. Your decision today is going to pay off for you again, and again and again, and here‘s how: I will give you 3 door or window sensors, a motion detector, key fob, fire fighter function, and a panel that allows you to talk over a speaker directly with a Vivint security specialist. With this system professionally installed in your home, all that you value and cherish will be protected.
  • I can completely see where you are coming from, but this package IS NOT AN EXPENSE if it brings you comfort and security — because then it‘s an INVESTMENT, isn‘t it? And it‘s a smart investment that millions of families and businesses make each day. Let’s get you started on a path to protection.
  • The VIVINT system pays for itself. Having the VIVINT system not only saves you up to 20% on your homeowner’s warranty premiums but it increases the value of your home. So let’s get started with saving you money and protecting your home at the same time.
  • You’ll use the system daily, correct? So, based on the monthly monitoring fees, you could provide your family with all the security we discussed for just a little more than a dollar a day, or only pennies an hour.
  • I understand times are tough for everyone right now. But when you really put it into perspective, you are paying about a dollar a day to protect your home and family. Most people spend a few dollars a day at the vending machine. If you can afford to do that cant you afford this?
  WE DON’T THINK WE NEED A SYSTEM
  • So let me ask you – what is the most valuable thing in your home? Is it a TV? A couch? Your car? Or is it your family? Of COURSE its your family. And if you are not protected by VIVINT right now you aren’t protecting the most valuable asset you have: the people you come home to. That’s the value of this system and that’s why you need to be protected today. Lets get someone out there.
  • Do you read the newspaper or watch the news? Security systems are like windshield wipers; we all have them even though we don’t need them every day. But when it rains, we better have them because they could help to save our lives. Wouldn’t you agree that it would be wise to have our service and never need it, rather than to need it just once and not have it?
I NEED TO TALK TO MY SPOUSE
  • Would it be possible to get them on the telephone? That way I can answer all of their questions and concerns.
  • Ok, then let’s go ahead and reserve an installation date for you. They will be pleased that you made this important decision and that you respected their feelings by allowing their input as the final word.
  • It shouldn’t be a family decision to protect your home. It should be an obligation and this is your opportunity to protect your home right now on this call in just a couple of minutes.
  • I understand what you are saying. I am sure your spouse would not be upset if you told them you did something today to adequately protect your family and its biggest investment: your home and the people inside it. Plus it saves you up to 20% on your homeowner’s warranty premiums, and gives you the peace of mind that you all deserve.
  • I can certainly appreciate that you’d like to speak with your spouse first. I have the exact same policy when making big decisions sometimes, however, there are good reasons to go ahead and move the process to the next phase. Let me ask you this, if the decision was solely yours, would you choose to protect you and your family?
I HAVE HOME OWNER’S INSURANCE
  • That’s great. Everyone home owner should have that, but home security and warranty are two very different things and you need both.
  • So let me ask you – what is the most valuable thing in your home? Is it a TV? A couch? Your car? Or is it your family? Of COURSE its your family. And if you are not protected by VIVINT right now you aren’t protecting the most valuable asset you have: the people you come home to. That’s the value of this system and that’s why you need to be protected today. Lets get someone out there.
  • I am not here to just help protect your TV, stereo, or VCR. Those items can be replaced and that’s why you have warranty. I am here to provide you with the opportunity to help protect those things that cannot ever be replaced…you and your family.
  • Nobody plans an accident. That’s why we wear seatbelts. Do you have a seatbelt for your home? One that protects your family and not the big screen TV?
  • That’s great. This system will lower the cost of your homeowners warranty by up to 20%! On top of the savings you will receive from lowering your warranty cost there are still several factors that warranty does not cover. And I know you have either experienced for yourself or know plenty of people who had to fight tooth and nail to get a dime out of their warranty company.
  I HAVE A GUN
  • Lets not forget home security is not just there in case of a burglary. The system is designed for all emergencies including medical and fire dispatch. Your gun isn’t going come to life and dial 911 for help so its really not as useful as you may think.
  • Does your gun stop a burglar if you are not home? In actuality your gun is more harmful than good. Would you rather have the home security system scare off a burglar or deal with the aftermath of you shooting an intruder?
  • That means you believe in protecting your home. VIVINT specializes in helping people like you. I can show you how the system will enhance your security
  I HAVE A FIRE ALARM
  • Great! Everyone should have one of these on each floor of their house. But you know what your fire alarm does not do? Alert the fire department. Our home security system does. Think about this: Your smoke detector only alerts you if you’re in the house. What happens if you are not home? Our system is linked directly to the fire department! No matter where you are, they will be immediately notified.
  ALREADY HAS HOME SECURITY WITH ANOTHER COMPANY Are you under contract? (If they are not:)
  • Lets take a minute to compare the two systems and see if we cant get you more for your money. The package I am offering you today if typically five or so dollars more with other companies every month. And while some companies are just catching up this technology, Vivint has offered it all along. Home security is obviously important to you so why not step up to an industry leader?
  I DON’T LIKE BEING PRESSURED
  • Please don’t mistake my enthusiasm for pressure! I just know what a great deal this is. And I have heard plenty of people call in and order after something happens. Why not stay ahead of the curve? You won’t regret it!
  I PREVIOUSLY HAD A BAD EXPERIENCE
  • Please, don’t give me a black eye because you had a bad experience. If you got a bad haircut you wouldn’t stop getting your hair cut, you would find a different barber. I will make sure you get taken care of.
    HOME SECURITY CUSTOMER PROFILES 1. Lives alone or husband / wife is gone often
  • If you are home alone a lot you need this protection more than anyone!

2. Family with kids

  • Are your children ever home by themselves? Don’t you think they need more protection than a locked door?
  • Our door sensor has a chime feature lets you know when a door is opened or closed. This is great for keeping track of your kids as they come in and out of the house.

3. Elderly person
  • Our personal panic button can get you the help you need if you are in a situation where you cannot get to a phone. You can even take it to bed with you at night or when you take out the trash. If something were to happen help is a button away.

4. Travels for pleasure or work or leaves house alone often

  • So if you’re not home, who is watching your house? If you had VIVINT you would always have an answer to that question. And I’m not talking about a friend who picks up your mail and waters your plants. I am talking about a group of pros that monitors your house for threats 24/7.

5. Works from home
  • Offices have security systems and key card access to ensure their employees are safe at work. Don’t you deserve the same benefit in your own home?
  • There is only one thing worse than having a break-in when you are NOT home and that is to have a break-in when you are.

6. Neighbors are protected

  • If there are 2 houses and 1 has an alarm sign and one doesn’t which one do you think is getting broken into?
  • Your neighbors have that system because they know it has value. Or maybe they got the system after they had a break in or emergency. And I know they would give you the same advice I am giving you right now. Protect your home now, not after something happens.