T-Mobile / SPRINT SCRIPT

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?





I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!

SCHEDULE A CALL BACK IN AGEMNI

IF THEY ARE IN AN AT&T INTERNET AREA: Wonderful! We can give you a new bundle that will cover your TV, Internet, and home or mobile phone if you want to add those, too. So I can view even more discounts you may be eligible for what’s your address?

IF CUSTOMER INSISTS ON SWITCHING THEIR INTERNET / KEEPING A BUNDLE AND IS NOT IN AN AT&T INTERNET AREA YOU CAN ADD INTERNET THROUGH BUNDLE DEALER:  You can keep your provider for Internet only or I can check other deals on Internet partners in your area. Let me run the credit check for DIRECTV to see what additional discounts I can offer you then we can see what the best Internet deal in your area is. What is your social?

• Please keep in mind our promotions can change at any time. So you can lock in the current offer lets go ahead and place the order now. If for some reason you decide you don’t want it you can cancel, but I promise you will love DIRECTV! What address do you want service at?

• If your spouse found $50 lying on the ground today, would they call you to see if it is OK to pick it up? I am putting your hard earned cash back in your pocket. Lets go ahead and start your savings. What address do you want service at?

Please consider every 7 seconds someone like you switches to DIRECTV. This is because DIRECTV provides amazing service at a great price. DIRECTV has been rated higher in customer satisfaction than cable for 16 years in a row! Plus you get special rates for switching including having your discount locked in for a year! Lets start the savings process. How many TVs do you have?

We have packages to fit any budget. Lets find a package that works for you. We also include the DIRECTV Genie HD DVR which can record up to 5 shows at once and stores 200 hours of content. Cables DVR can only hold 21-45 hours so we are giving you so much more than a lower bill! How much are you paying right now?

• I understand you’re busy, but for only a few minutes of your time I may be able to save you hundreds of dollars on your TV bill this year so lets just get you a quote for service. So that I can tell you exactly how much I can save you I need to know how many TVs do you have?

• If you called your electric company and they could lower your bill $40 a month by switching the supplier how long would you have to think about that offer? That’s what I am going to do for you today, lower your bill and give you the best TV service available. Lets go ahead and start your savings. What address do you want service at?

• If you needed gas in your car and the gas station on the right is 50 cents cheaper than the gas station on the left, how long would it take you to pull in and buy from the less expensive gas station? That’s what I’m doing for you today. I am lowering your monthly bill and giving you the best TV service in the industry! Lets go ahead and start your savings. What address do you want service at?

• On top of the huge discount you receive when you switch don’t forget you’re also getting new HD state of the art equipment and free installation! Plus we have won the JD powers award for several years in a row. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• But I am giving you so much more for your money. You will be getting new HD state of the art equipment and free installation, more channels, and award winning customer service. All we have to do is get you qualified and then I’ll transfer you to our scheduling department. What address do you want service at?

• If you could drive a new BMW for the price of a used Chevy wouldn’t you? That’s what I am doing for you today. You will get the best TV service in the industry and have the same payment. Why wouldn’t you switch? What address do you want service at?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

• Walk Out Watching: Customers can start watching DIRECTV online as soon as they place their order!
• Watch From Anywhere: Watch TV from multiple devices like TV, laptop, tablet, and cell phone!
• On Demand: Access to DIRECTVs library of over ten thousand movies and TV shows.
• New State of the Art Equipment: One central HD-DVR allows you to watch recorded content from any connected room in the house!
• More HD channels than any provider!
• Free apps like YouTube, Facebook, Pandora, Fantasy Football, and more.
• DIRECTV offers the most sports. Anywhere. Period. Exclusive providers of the NFL Ticket and the ScoreGuide feature that flashes scores from other major sporting events. That way you don’t have to take your eyes off of the game you are watching to check other games scores. Plus a fantasy football app.
• Stuck in traffic? With DIRECTVs Scheduler, you can set your home DVR from any cell phone or computer.
• Every 7 seconds someone switches to DIRECTV
• For 11 years in a row, DIRECTV has beat out all of its competition with the highest ranked customer satisfaction. Not to toot our own horn, but simply put DIRECTV is better than any other company out there. Hands down.
• DIRECTV has won the Energy Star award from the EPA (Environmental Protection Agency) for energy efficient receiver box!. This may not seem like a big deal, but set top HD and DVR boxes use more electricity each month than a refrigerator and are the biggest energy wasters in your home – driving up your electric bill! That’s all the more reason customers should switch to DIRECTV and get the latest and greatest equipment.

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

I just need a good phone number to reach you back at in case we get disconnected.

As I mentioned earlier, we will give you a $250 visa gift card for each line you transfer over, which can help offset your cost. On top of that we have deals on newest iPhones and Samsungs. We even have smart phones that start at a dollar. What kind of phone do you want?

The trade in value depends on the model and shape it’s in, but typically as long as it turns on and the screen isn’t cracked you get top market dollar.

I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

We have been getting complaint calls from customers regarding this issue. Please be advised this is a scam and has been reported. We do not place outbound calls. You can ignore these calls. We are very sorry for the inconvenience.

Please keep in mind the $250 gift card and buy one get one free promo could literally be gone tomorrow. I do not want you to miss out on these huge savings so can we continue now?

IF NOT: What day and time can I call you back?

The wait for a supervisor may be up to 30 minutes so please allow me to assist you in the meantime and I will do my absolute best.

We use state of the art encryption and are PCI Complaint so your information is totally secure. In fact when I type the number into our system it shows up as an X. We take security very seriously which is another reason I need this information. Can I have that number please?

Lead the customer to believe you are their TV provider or have any direct affiliation with them.
You are going to take money off of their bill.

Any variation that would make a customer think you are able to see their DIRECTV account within our system

• I can see your account right now.
• Let me pull up your information
• I see that you have had your service for awhile now
• I don’t see that on your account.
• Let me try pull up your account
• Your account is protected so I do not have access to it
• Any variation that would make a customer think they have to purchase a protection plan through us in order to get help with their issue such as: “I cannot help you unless you purchase a protection plan with me now.”

INSTEAD SAY – If you purchase our plan now it will save you money in the long run plus your issue will get resolved. Can we go ahead and get you protected?

You know a quick Google search will show you AT&T is consistently rated higher than Sprint across every category including speed and overall performance. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

I understand that Sprint customers cannot talk and use data at the same time. With AT&T you will never have that issue. Lets bring you into the 21st century. Would you want to go with an unlimited data plan?

If I haven’t already mentioned AT&T wireless customers get access to over 30 of the most popular TV channels totally free! You can even watch them right from your cell phone. Lets start the savings process. What name do you want to put it under?

Sprint typically does an 18 month equipment lease payback so do you know how long you have had that phone and how much the phone costs every month? That way we can figure out how much you have left to pay. And don’t forget with our trade in and $250 per line you should be able to MAKE money off of this deal!

You know a quick Google search will show you AT&T is consistently rated the same or higher than Verizon in several categories, but always beats them out with a lower price. And with the $250 Visa gift card I can offer you right now this is the absolute best time for you to make the switch. If you bring over 2 lines I can give you $500. I can give you $1,000 for 4 lines! Lets get this started! What kind of phones do you want?

Keep in mind AT&T is the oldest phone company in America. Its been around since the 1800’s! That goes to show you they have the most dominant and reliable network. You should have no concerns whatsoever about your service and coverage. What you should be concerned about is your price and I can help you find a better package with more perks such as access to over 30 of the most popular TV channels totally free! Lets start the savings process. What name do you want to put it under?

The bottom line is AT&T can save you money. I know cell phone plans can be a little overwhelming and believe it or not this is why so many people end up paying way too much for way too long.  Let’s stop being loyal to your carrier and start being loyal to your bank account.  How much are you paying now?

Not a problem. Our unlimited plan includes a 15 gigabyte hotspot PLUS you can choose from one of seven free premiums including HBO, Showtime, Pandora Premium, or Amazon Music. What kind of phone do you want?