PERSONAL PROTECTION PENDENT CONFIRMATION



PERSONAL PROTECTION PENDENT CONFIRMATION

***ALL CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE​***

 

1a. Please allow me to put you on a brief hold to begin. **PUT ON HOLD FOR 1 SECOND AND PICK BACK UP​**

1b. OK, MR./MRS. __________________, I NEED TO VERIFY YOUR INFORMATION AND CONFIRM YOUR SERVICE DETAILS. CAN YOU CONFIRM THE CREDIT CARD YOU WILL BE USING TODAY? THE EXPIRATION DATE? CVV?

 

2. CAN YOU PLEASE SPELL OUT YOUR FIRST AND LAST NAME?

 

3. DO YOU UNDERSTAND YOU ARE PLACING AN ORDER FOR PERSONAL PROTECTION PENDENT RIGHT NOW AND THAT IT IS SEPARATE FROM YOUR TV AND INTERNET SERVICE?

 

4. CAN YOU PLEASE CONFIRM YOUR HOME ADDRESS WITH THE SPELLING?

 

CARD BEING USED MUST HAVE THE CITY, STATE AND ZIP CODE MATCH THE CREDIT CARD BILLING ADDRESS.

 

5. CAN I HAVE YOUR EMAIL ADDRESS FOR YOUR ORDER CONFIRMATION.

 

6. CAN YOU PLEASE CONFIRM YOUR PHONE NUMBER THAT’S BEST TO REACH YOU ON?

 

7. WE DO NEED TO ADD A 2ND PHONE NUMBER TO YOUR ACCOUNT, CAN I HAVE THAT PLEASE?

 

7b. WE DO NEED YOUR DATE OF BIRTH TO PUT ON FILE. WHAT IS IT?
8. YOUR MONITORING FEE WILL BE $________ PER (MONTH/YEARLY)

 

9. WE WILL CHARGE THIS AMOUNT TODAY TO START YOUR BILLING CYCLE ALONG WITH THE $49.99 ACTIVATION FEE. YOUR BILL WILL BE DRAFTED ON THE (“$39.99 CURRENT DATE” OF EACH MONTH)  OR  ($419.40 YEARLY)

 

10. MEDICAL ALERT DOES REQUIRE A 3 YEAR COMMITMENT, WHICH WILL START TODAY. YOU WILL RECEIVE YOUR DEVICE IN THE MAIL WITHIN 5-7 BUSINESS DAYS.

 

11. IF YOU CANCEL SERVICE PRIOR TO THE END OF THE AGREEMENT, THERE WILL BE A PRORATED CANCELLATION FEE OF $10 PER MONTH FOR EACH REMAINING MONTH.

 

12a. ALSO, PLEASE BE SURE TO TAKE DOWN OUR CUSTOMER SERVICE NUMBER. IF YOU NEED ANYTHING OR HAVE ANY QUESTIONS YOU CAN REACH CUSTOMER SERVICE AT 877-633-7070. DID YOU WRITE THAT NUMBER DOWN?

 

12b We need to add 2 emergency contacts to your profile. Can you please provide me their first name, last name, phone number and their relationship to you?
(Add this info to “Emergency” button located next to “Credit Card” button)

 

​***YOU MUST GET TWO EMERGENCY CONTACTS TO GET COMMISSION FOR SALE. YOU CANNOT USE THE CUSTOMER’S INFORMATION AS AN EMERGENCY CONTACT​***

14. DO YOU HAVE ANY QUESTIONS?

 

15. I AM GOING TO TRANSFER YOU OVER TO MY MANAGER TO FINALIZE YOUR ORDER. PLEASE STAY ON THE LINE. HAVE A GREAT REST OF YOUR DAY.

 

 

CREDIT CARD ERRORS MEANINGS AND FIXES

  • Error Code: 27. Error message: The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder- The billing address does not match the credit card. Ask customer to give you the address the card is billed to.

  • Error Code: 4. Error message: This transaction has been declined.- Customers credit card is LOST OR STOLEN

  • Error Code: 44. Error message: The card 3 digit CVV or Expiration date provided/enter is incorrect -. Verify the CCV and Expiration date and retry.

  • Error Code: 2. Error message: This transaction has been declined.– General decline- Can mean customer needs to verify charge with bank or insufficient funds

CONFERENCE CALL TO EXT 1725