DO NOT SELL TO CUSTOMERS THAT LIVE IN APARTMENT
CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE
- Please allow me to place you on a brief hold to begin. ***PUT ON HOLD FOR 1 SECOND AND PICK BACK UP***
2. Lets review the service details before we process the order. Please get a pen and paper to take down a few order details.
3. Can I please have your credit card number / expiration date / cc code?
4. This card will be placed on your account for auto bill pay.
5. I want to make sure I have the correct spelling of your first and last name. Can you please spell them out for me?
6. And you can please spell out the street address? And the city, state, zip code?
7. Can you please confirm your main phone number?
8. I will need to enter a 2nd phone number in case the installer needs to reach you.
9. Alright we also need to get your email address on file to help communicate with you. Can you spell that out?
9a. Do we have permission to text or email you about your account and offers? Standard message and Data rates apply.
9b. Do You have internet currently? If yes, with who? (DO NOT SELL TO APARTMENT/ TRAILERS/ OR IF THEY ALREADY HAVE CABLE OR OTHER HIGHSPPED INTERNET)
10.We have you signed up for the_____ plan and this plan will cost $_____ per month for the first 12 months and after that the bill will be $____. do you agree to this plan and monthly cost?
Okay, to get this started We will charge the first month to the on file card today, is that
Hughesnet Plans |
Select |
Elite |
Fusion |
|---|---|---|---|
Download Speed 1 |
Up to 50 Mbps |
Up to 100 Mbps |
Up to 100 Mbps |
Upload Speed 1 |
5 Mbps |
5 Mbps |
5 Mbps |
Priority Data |
100 GB |
200 GB |
200 GB |
Standard Data 2 |
Unlimited |
Unlimited |
Unlimited |
Monthly Fee |
$79.99 |
$94.99 |
$124.99 |
Monthly Fee w/ ACH |
$74.993 |
$89.993 |
$119.993 |
CUSTOMER DISCLAIMERS: 1. Each Hughesnet service plan is designed to deliver the download/upload speeds assigned to that specific plan, however, speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including, but not limited to the number of concurrent network users. Your Hughesnet experience will vary based on your proximity to the Wi-Fi source. 2. Standard Data may be slower than other traffic during high-traffic periods. 3. Monthly Fee reflects the applied $5 savings for ACH enrollment. Enroll before the 2nd billing cycle for continued savings. The more connected devices you have, the quicker you will consume your Priority Data. Hughesnet is not recommended as a full-time video streaming replacement for TV service or console-based gaming activities because they quickly consume your Priority Data. Multiplayer games requiring rapid response are only supported with Hughesnet Fusion plans. VPNs, where you sign into a VPN application to access your work network directly, will significantly reduce service speeds. All plans are subject to the Hughesnet Subscriber Agreement. Residential Equipment Options The pricing shown in the following table is before any special offers and promotions are applied. Lease eligibility and Lease offers are determined by credit check results. Equipment Note: 24-month limited equipment warranty includes 6 months free trip charge if Hughes Technical Support determines an onsite service call is required. From 6 months to the end of the 24-month warranty period, Hughes will cover the cost of the replacement equipment. The cost of the onsite service technician’s visit, if necessary, will be paid by customer. Free standard professional installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.
| Equipment | Satellite Plans | Fusion Plans |
|---|---|---|
| Monthly Lease Fee | $14.99/mo. | $19.99/mo. |
| Lease Setup Fee | $99.00 | $99.00 |
| Purchase Fee | $299.99 | $449.99 |
| Wi-Fi Modem | HT3000W (Wi-Fi 6)1 | HT3000W (Wi-Fi 6) + WL3000 (Multi-path Device) 2 |
| Mesh Wi-Fi Node Lease | $5.00 each/mo | $5.00 each/mo |
| Mesh Wi-Fi Node Purchase | $99.00 each | $99.00 each |
11. There will be a 24 month agreement with Hughes. Please keep in mind that if you cancel before your contract is up you will be subject to early termination fees.
Cancellation
Early Termination Fees
| Fee | Amount |
|---|---|
| Before Installation | The amount collected at the time of order will be refunded. |
| After Installation: | Service termination fee up to $400. After 90 days, the amount will decrease by $15 per month for each month of active service. |
| Voice: | Service termination fee up to $240. Amount will decrease by $10 per month for each month of active service. |
Unreturned Equipment Fees (Lease)
| Fee | Amount |
|---|---|
| Satellite plans | $300 Unreturned Equipment Fee is charged if equipment is not returned in good condition within 45 days of the cancellation date. |
| Fusion plan | $500 Unreturned Equipment Fee is charged if equipment is not returned in good condition within 45 days of the cancellation date. |
| Mesh Wi-Fi Node: | $50 Unreturned Equipment Fee is charged if equipment is not returned in good condition within 45 days of the cancellation date. |
| Voice | $75 Unreturned Equipment Fee is charged to 24-month commitment customers if the ATA is not returned in good condition within 45 days of the cancellation date. Only applies if the 24-month commitment has not been met. |
12. Also if you rent please be sure to have written permission from your landlord to have a satellite dish installed.
16a. As part of your order today you receive an upgrade to Total Tech Premium which gives you 24/7 support on your computer, smart phones, and tablets. Our US based call centers give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, you only pay $14.99 which covers your first bill and your coverage is activated immediately. We will go ahead and add this to the card you provided today okay?
16b. Great. Do you want me to include the Identity Theft protection? It comes with continual dark web scanning and covers your entire family with $1million in identity theft warranty. I can get the 24/7 support and whole home identity protection for only $21.99 a month. Do you want to upgrade to the bundle?
16ca. OK. The “$14.99″ will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will forward instructions to your email so you can begin to use support right away. Do you understand this additional coverage is for your internet service in your home for $14.99 a month? *must get clear “YES” from customer* If you have any questions about this plan call us at 800-540-3350. Did you get that number?
16cb. 5DEVICES CONFIRMATION
16cb. 5 DEVICES CONFIRMATION
16cb. OK. The $29.99 activation fee will be charged today along with your first month’s bill of $17.99. After that the $17.99 will be charged on the “current date” of each month. The charge will show on your statement as 5 Devices. All repairs and replacements require $100 flat rate deductible. If you have any questions about this plan or about the credit card charge, call us at 800-939-7115. Did you write that number down?
16cc. PC SUPPORT / ID THEFT CONFIRMATION
16c. OK. The “$21.99″ will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will forward instructions to your email so you can begin to use support right away. Do you understand this includes additional coverage for your internet service in your home for $21.99 a month? *must get clear “YES” from customer* If you have any questions about this plan call us at 800-540-3350. Did you get that number?
16d. I understand that you may not be interested in that product, we can also add coverage on your new devices plus other devices in the home like your computers, tablets, and TVs. This will cover all damages, repairs, and replacements on up to 5 devices for only $17.99 a month. Normally the activation fee is $49.99 but I can discount that today to $29.99 and then it’s just $17.99 a month. Can we go ahead and add this plan?
- Before I let you go, we are adding a 30 day free trail of our Identity Theft Protection. It protects against identity theft, credit card fraud and gives you 1 million dollars in coverage to help fight and restore your identity if it’s ever compromised. This not only protects you, but up to 5 people in your household as well. The plan is normally $14.99 a month but it’s free the next 30 days. We will email you a registration link. Make sure you follow that link to register your plan to be fully protected. Please confirm the email address that we can send the link to.
IF YES(Must Have Email Address): Great! If you have any questions on the plan or need to cancel the 30 day free trial, call us at 800-540-3350. Did you get that number written down?
IF NO: Are you sure? You need to verbally decline the ID theft on this recorded line and you understand that you are not covered for 1 million dollars in identity coverage. Identity theft is one of the only crimes that the victim has to fix themselves! The police do not help you fix your credit. Are you sure you want to decline?
- Have a great day!