- We’re an authorized retailer for AT&T and Hughes net. So I can search the best deal in your area, can I have your physical address?
2. It looks like the best offer for you is with PROVIDER. I found a promo that gives you a discounted rate so your bill is just PRICE per month for the first NUMBER OF months. Who is your current Internet provider?
ALWAYS SELL HUGHES OR AT&T IF THEY SHOW AS A PROVIDER IN THE AREA
3a. I will need to run a quick credit check for for “AT&T / Hughes”. Can I have your social security number?
3b. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your driver’s license?
3c. Let me make sure I have your name right. I have REPEAT BACK TO CUSTOMER.
3d. And can you confirm your phone number with area code?
3e. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?
3f. And what’s your date of birth?
3g. And your street address, city, state, and zip? Is there a unit or apartment #?
3h. And please let me make sure I entered that right. I have REPEAT BACK TO CUSTOMER.
3i. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions that are only offered at this call center. We have packages that start at just $30 per month for high speed Internet. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
Now on top of the lower monthly price we can get service installed very fast! Let’s go ahead and see what else we can add on. Can you confirm your address please?
On top of everything I just mentioned we will also add on an exclusive service that will top Internet security like virus removal and software installation. We even have tune ups that can make your computer run faster – all from the comfort of your own home – without waiting for a tech! If we can set up service today I discount the start up fee. What email do you want to use?
We’re actually an authorized retailer for several top brands such as AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. We have access to search the best deals for your area and all I need to start is your address. Can I have that please?
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo that will give you the best offer in your area plus give you all new equipment.
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings.
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest equipment! So I can see what other offers are in your area what is your street address?
I was not able to get that offer for you, but we have also started offering our Personal Protection Pendent through The Solutions Center. This can immediately dispatch emergency medical assistance with the touch of a button not only inside your home but anywhere in the country. 24/7 monitoring for $39.99 a month comes with built in nationwide GPS tracking, 72 hours of backup battery life, and is even water resistant. To get started, you pay the $49.99 activation fee and your first months bill. Would you like to use a Visa or Mastercard for this?
A
I know we covered a lot on this call today, but this may be the most important one. Our medical alert device has built in GPS tracking capabilities that run off one of America’s largest 4G LTE mobile networks. You don’t even need a landline service for it to work and it can even track individuals that are lost or wander. It is a must have service these days. Signing up only takes a moment, can we go ahead and do that?
B
Keep in mind this device has built in battery backup that last between 3-4 days on average. It has an award-winning design that is small, durable, and lightweight. It is so simple to use with it’s one touch operation and since it is water resistant, it can even be used in the shower where most falls can happen! We can even offer a discount if you pay quarterly for only $113.95 every 3 months. That’s a 20% discount on the full price. Can we go ahead and sign you up?
C
Most importantly this is something that can save a life. This is not only for someone who has fallen but can help anyone during a medical emergency such as a heart attack or someone who suffers from asthma or COPD. It may not only help you out but can help a family member or friend. Medical emergencies can impact anyone anywhere anytime which is why this is so important. Are you sure you want to turn down this offer?
Who have I reached?
You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?
How did I reach you?
You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $49 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?
Cont. Carrier References:
You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?
Asks to be transferred to carrier:
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?
