HOME SECURITY CONFIRMATION

***ALL CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE​***

 

 

1a. Please allow me to place you on a brief hold to begin. ***PUT ON HOLD FOR 1 SECOND AND PICK BACK UP***

1b. Ok, Mr./Mrs. __________________, I need to verify your information and confirm your service details, OK?

2. Can you please spell out your first and last name?

3a. Do you understand you are placing an order for VIVINT home security right now and that it is separate from your TV service?

3b. Are you currently under contract with your current home security provider?

IF YES/UNSURE- We actually cannot switch your service if you are currently under contract. Please call me back at 800-411-300 ext “YOUR EXT” when your contract is up and I will be able to set you up with everything we talked about.

4. I want to make sure I have the correct spelling of your first and last name. Can you please spell them out for me?

5. Can you please confirm your home address with the spelling?

6. Can I have your email address for your order confirmation.

7. I have your primary number as ________________________.

8. I have your secondary phone number as ____________________.

9. Your monthly fee will be $________ per month plus tax.

10. This will automatically be charged to your credit card. You will receive your first bill within the first week of service. Your first bill will be prorated.

11. Can I have the credit card number you would like to use? And the expiration? And the 3 digit code?

12. This credit card will be charged the deposit of $__________ plus tax today.

13. VIVINT does require a 5-year commitment, which will start on the day of your installation.

14. Your installation date is scheduled for (Time/Date).

15. Also please be sure to take down our customer service number. If you need anything you can reach customer service at 800-928-5237.

16. Before I let you go, we are adding a 30 day free trail of our Identity Theft Protection. It protects against identity theft, credit card fraud and gives you 1 million dollars in coverage to help fight and restore your identity if it’s ever compromised. This not only protects you, but up to 5 people in your household as well. The plan is normally $12.99 a month but it’s free the next 30 days. We will email you a registration link. Make sure you follow that link to register your plan to be fully protected. Please confirm the email address that we can send the link to.

 

IF YES(Must Have Email Address):​ Great! If you have any questions on the plan or need to cancel the 30 day free trial, call us at 800-540-3350. Did you get that number written down?

Do we have permission to text or email you about your account and offers? Message and data rates apply.

 

IF NO:​ Are you sure? You need to verbally decline the ID theft on this recorded line and you understand that you are not covered for 1 million dollars in identity coverage. Identity theft is one of the only crimes that the victim has to fix themselves! The police do not help you fix your credit. Are you sure you want to decline?

 

17. Have a great day!