HOME SECURITY SCRIPT

1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?

 

2. Can I have your first and last name?

 

3. How can I help you?

 

4. I understand the reason for your call. I don’t know if you’re aware, but we have now started offering our Personal Protection Pendant through The Solutions Center. This is a separate service that can immediately dispatch emergency medical assistance with the touch of a button not only inside your home but anywhere in the country. It’s like Life Alert, only half the cost. For only $39.99 you can be saved when a phone is out of reach. Can we go ahead and sign you up?

A.

I understand your calling in about another issue, but this could help not only yourself but someone you know. Plus, our medical alert pendant has many different uses. If you have a child that walks to school alone or plays around the neighborhood, this has GPS tracking built in just in case something happens to your child and an alert button in case they need help. It can even track a lost pet that runs out of the house. Signing up only takes a moment, can we go ahead and do that?

B

Did you know that 1 out of 4 seniors fall each year? If you or someone you know lives on their own, this can save their life. A medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one live in one of those places. Medical alert keeps you in the comfort of your own home. Plus, we can even offer a discount if you pay yearly that gives you almost 2 free months of service! Can we go ahead and sign you up?

C

Keep in mind medical alert pendants are pushed almost every 10 minutes in the country. That’s how often and how fast an emergency can happen. A slip in the shower or falling down leaving the house, trouble catching your breath and can’t reach a phone or speak, and sudden chest pains or a stroke are just some of the reasons a medical alert button was pressed and saved a life. Don’t wait until an emergency happens because it could be too late. Let’s get you or someone you love protected. Can we get this process started?

Who have I reached?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?

How did I reach you?

You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $39 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?

Cont. Carrier References:

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?

Asks to be transferred to carrier:

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?

PITCH VIVINT

5a. I understand you may not be interested in that offer but when I entered your zip code, I did notice you are eligible for a brand new home security system with Vivint Home Security. You’ve reached the Solutions Center, an Authorized Retailer for Vivint and we can offer you a completely upgraded system with Americas top security company! What is your physical address?

 

5b. We can help protect your home and family from medical emergencies, fires and break ins. This smart home system comes with an easy-to-use control panel and also includes a motion detector, door and window sensors, and a medical alert pendant. On top of free installation, you’ll also receive 24-hour monitoring for just $49.99 a month. In fact, the only thing you will need to pay today is your first month’s bill if you qualify. To see if you qualify for the service, I will need to run a quick credit check for Vivint. What’s your date of birth?

6a. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your drivers license?

6b. And can you confirm your phone number with area code?

6c. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

6d. And your street address, city, state, and zip? Is there a unit or apartment #?

6e. And I do need to add a valid email address to your account. Can you spell that out for me please?

6f. Since we are financing you over a thousand dollars in equipment, I will need to run a credit check for Vivint, can I have your social please?

A

I understand you want to get your issue taken care of but right now you can get a complete whole home system with no money down! If you were to get the nest thermostat included with your system, you can save up to 20% on your heating and electric bill. Those savings can pay for the system itself! Let’s see if you qualify for the equipment and the service. What is your physical address?

B

Keep in mind this system is so advanced, your warranty carrier may offer you a discount of up to 20% which could save you up to two hundred dollars a year! So let’s go ahead and schedule the installation and send a security specialist out to give you a free security assessment. You are under no obligation. They will show you all the benefits and equipment in person in your home. To get that started I will just need to run that credit check. Can we go ahead and do that?

C

On top of all of that, our camera system is completely wireless so you can operate the entire system right from your smart phone! The indoor, doorbell, and outdoor cameras can be viewed from your phone anytime, anywhere. Even the automatic door locks are accessible from your phone. If someone is at your home, you can view them, speak to them, and even unlock the door for them from anywhere! Let’s lock you in for this special offer. When is a good time to schedule the security assessment?

You’ve reached The Solutions Center. I can offer you over one thousand dollars in security equipment and get your family protected.

You simply misdialed the number. The good news is even though you may not have called about home security I can explain to you how you are at risk and some steps we can take to protect your entire household.

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for.

ID THEFT

I also must inform you that your private information may have been exposed in a recent data breach. We can combat these breaches by offering you protection that includes up to $1million in identity theft insurance. This will cover your entire family from credit card fraud, identity theft, and even medical fraud. To be protected it is only $9.99 a month. What credit card would you like to use?

A

I know we covered a lot on this call today, but this may be the most important one. This proactively scans to keeps you protected and if there is an issue, it has a full identity restoration from a division of certified experts. We save you hundred of hours and do all the heavy lifting for you. Plus you are covered by our insurance for everything, including your out of pocket expenses. So let’s go ahead and get you protected today. What card would you like to use?

 

B

Keep in mind this is essential protection that will cover your entire family not just you. This plan monitors everything from your social security number to your bank accounts to even your medical insurance for fraud and theft. Let’s get your family protected today and sign you up. Can I add this plan?

 

C

This is the exact same identity theft protection agency used by the department of homeland security and the IRS. We even review your medical ID to make sure your personal information has not been stolen to receive medical care or prescriptions. Identity theft can impact anyone, anywhere, at any time so this is why you need protection. Can we go ahead and get you protected?

 

Who have I reach?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against identity theft. Let’s get you protected, what’s your address?

 

How did I reach you?

You simply misdialed the number. This plan can save your identity from being stolen. Can we go ahead and sign you up?

 

Cont. Carrier References:

You’ve reached The Solutions Center not your carrier. This is why I can offer you such great promotions to protect your identity. Let’s go ahead and sign you up okay?

 

Asks to be transferred to carrier:

You’ve reached The Solutions Center so I can’t transfer the call. Let’s get you and your family protection in the meantime. What credit card would you like to use?