SPECTRUM / CABLE DTV TEAM SCRIPT – ATT TV LEAD PRODUCT

S C R I P T

1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is YOUR EXTENSION. Can I have your phone number please?

 

2. Can I have your first and last name?
3. Is your service in a house or an apartment? IF APT USE APARTMENT
4. How can I help you?

PAY BILL / BILL ISSUE

TECHNICAL / EQUIPMENT ISSUE

APARTMENT

NEW SERVICE

PROBLEM WITH INTERNET OR HOME PHONE

PPV / NETFLIX

UPGRADE / MOVING / OTHER

CANCEL SERVICE

PROVIDER CHANNEL DISPUTE

BUSINESS ACCOUNT

MOBILE TEAM

HOME SECURITY

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

directv pricing
*Prices are $10.00 more without autopay-

Prices shown below *include* A/P discount

Prices are locked in for **2 years**

PAY BILL / BILL ISSUE

PAY BILL / BILL ISSUE

5a. Why don’t we keep some of that cash in your pocket and lower your bill by switching you over to DIRECTV. You’ve reached The Solutions Center, an authorized retailer for DIRECTV and you may be eligible to lower your bill down to 84.99 a month just by switching over to DIRECTV. Have you had your service at your home for over 1 year now?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $69.99 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?





You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $69.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



directv pricing
*Prices are $10.00 more without autopay-

Prices shown below *include* A/P discount

Prices are locked in for **2 years**

NEW SERVICE

NEW SERVICE

NEW SERVICE

5a. Great! What kind of service are you calling to order today?

 

TV:  

5b. I am here to provide you the best promotions and rates. You’ve reached The Solutions Center, an authorized retailer for Directv. I can get your bill down to $84.99 a month and that includes a mix of the most popular channels. Do you live in a house or an apartment?

 

Internet

5c. Great! Give me one moment. *Click Internet*

 

*If Apartment*

Does your apartment allow satellite dishes?

If ‘yes’, continue to Directv

If ‘no’, move to protection plan OR 5 DEVICES SINCE CX HAS NO SERVICE AT THIS TIME

 

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $69.99 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?





You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $69.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



directv pricing
*Prices are $10.00 more without autopay-

Prices shown below *include* A/P discount

Prices are locked in for **2 years**

CANCEL SERVICE

CANCEL SERVICE

I’m glad you called in about cancelling your current service because you’ve reached The Solutions Center, an authorized retailer for DIRECTV and you are now eligible to lower your bill down to 84.99 a month just by switching over to DIRECTV. What is your street address?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $69.99 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?





You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $69.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

directv pricing
*Prices are $10.00 more without autopay-

Prices shown below *include* A/P discount

Prices are locked in for **2 years**

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



TECHNICAL / EQUIPMENT ISSUE

TECHNICAL / EQUIPMENT ISSUE

5a.  I can replace your old system and lower your bill by switching you over to DIRECTV. You’ve reached The Solutions Center, an authorized retailer for DIRECTV and you may be eligible to lower your bill down to 84.99 a month just by switching over to DIRECTV. Have you had your service at your home for over 1 year now?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $69.99 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?





You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $69.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



directv pricing
*Prices are $10.00 more without autopay-

Prices shown below *include* A/P discount

Prices are locked in for **2 years**

UNDER CONTRACT

UNDER CONTRACT

5.OK I understand you are calling about “RESTATE REASON FOR THEIR CALL”. I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers your TV and internet equipment for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?
Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



BUSINESS / COMMERCIAL ACCOUNT

BUSINESS / COMMERCIAL ACCOUNT

5. OK I understand you are calling about “RESTATE REASON FOR THEIR CALL”. I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers your TV and internet equipment for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?

Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



UPGRADE EQUIPMENT / MOVING / NEW SERVICE / GENERAL QUESTION / OTHER

UPGRADE EQUIPMENT / MOVING / NEW SERVICE / GENERAL QUESTION / OTHER

I’m glad you called in today because you may be in luck. You’ve reached The Solutions Center, an authorized retailer for DIRECTV and you may be eligible to lower your bill down to 84.99 a month just by switching over to DIRECTV. Have you had your service at your home for over 1 year now?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $69.99 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?





You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $69.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



PROBLEM WITH INTERNET SERVICE

PROBLEM WITH INTERNET OR HOME PHONE SERVICE

5. OK I understand you are calling about a technical issue today. I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers you​r tv and internet equipment for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?
Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. What is your street address?

Please keep in mind our plan not only saves you money, it also reimburses you for modem and router replacements as well as service calls! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your email address?



The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



PPV / NETFLIX

PPV / NETFLIX

5a. You’re in luck today because I can get you access to over 65,000 movies and tv shows for free and lower your bill by switching you over to DIRECTV. You’ve reached The Solutions Center, an authorized retailer for DIRECTV and you may be eligible to lower your bill down to 84.99 a month just by switching over to DIRECTV. Have you had your service at your home for over 1 year now?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $69.99 a month on 1 TV and that includes a mix of the most popular channels. Plus, we are also offering a $100 visa gift card just for switching! Is your service in a house or an apartment?





You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $69.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



PROVIDER CHANNEL DISPUTE

PROVIDER CHANNEL DISPUTE

I’m glad you called in today because you may be in luck. You’ve reached The Solutions Center, an authorized retailer for DIRECTV and you may be able to keep those channels and lower your bill down to 79.99 a month just by switching over to DIRECTV. Have you had your service at your home for over 1 year now?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?


On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?



My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.



I just need a good phone number to reach you back at in case we get disconnected.



When will you have the money available? We can go ahead a post date the plan so you do not miss out on the savings!



Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.



EMAIL

7. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

I DON’T HAVE AN EMAIL: You do need an email address to use this service. Do you or someone in your home have one?

NO – DO NOT MAKE UP AN EMAIL ADDRESS – MOVE TO DIRECTV.            YES – CONTINUE WITH AT&T TV

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages start at $75 a month and include over 65+ real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. What is your street address?



Now on top of the lower monthly price you get a cloud DVR storage, thousands of apps including Netflix, Hulu, and Amazon Prime, plus you can stream on up to 20 devices at once in your home! Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?



On top of everything I just mentioned, you also have access to over 45,000 on-demand titles with the ability to stream your service anytime, anywhere, from your phone, tablet, or TV. We even offer no annual contract and no hidden fees! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. Please spell out your email address for me.



 

 

You’ve reached The Solutions Center, an Authorized AT&T Retailer. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue, I can get you all new equipment and lower your bill. How many TVs do you have so I can give you a quote?



You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promotion and give you the newest streaming service with cloud DVR storage and more. We will also give you access to over 45,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?



You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $75 per month. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?



DIRECTV OFFER

8. Not a problem. Since we are a preferred AT&T dealer I see the best offer for you would be DIRECTV. I can get you over 155 channels starting at just $65 a month plus  3 free months of all the movie channels! What’s your address?

 

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

DIRECTV CREDIT CHECK

DIRECTV CREDIT CHECK

6a. Great! How many TVs do you have in the home that you want service on?

6b. I can get you over 185 of the most popular channels for only “PRICE” a month! That includes 3 free months of HBO, Showtime, Starz, and Cinemax and the NFL Sunday Ticket free for next season!

7a. Now I want to confirm I have your information correct. Can you verify your full name with spelling?

7b. I need your street address, city, state and zipcode, and please spell the street name

7c. And please let me make sure I entered that right. I have “REPEAT BACK TO CUSTOMER.”

IF THE CUSTOMER LIVES IN AN APARTMENT ASK THIS:

Are you able to have satellite installed at your apartment? NOT SURE – Do you see satellites anywhere else in the complex?

NO – MOVE TO 2ND PRODUCT

7d. Can i have your CELL PHONE number?

If NO CELL phone, ask if they have an email address. IF YES, move to 7e. IF NO, move to protection plan

7e. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

7f. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

I DON’T HAVE AN EMAIL: We just need one to enter on the order. Do you have a family member’s we can use?

NO – ENTER noemail@att.com DO NOT MAKE UP AN EMAIL ADDRESS.

7g. And what’s your date of birth?

7h. Since we are giving you over a thousand dollars in free equipment and free installation, I will need to run a credit check for DIRECTV, can I have your social please?

NO CELL OR EMAIL

LOW

HIGH

PREVIOUS

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions.  We have packages that start at just $60 per month for 1 TV. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also get the newest whole home DVR system that can record up to 5 shows at once with free installation. We can also give you 3 free months of HBO, Showtime, Cinemax, and Starz. Let’s go ahead and see what else we can add on. I just need your first and last name please?

On top of everything I just mentioned you get access to over 65,000 on demand movies and TV shows – it’s like Netflix – but its free. DIRECTV also has the most HD channels.  It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on DIRECTV. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you over 150 of the most popular channels for only $60 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest whole home DVR system that can record up to 5 shows at once with free installation. We will also give you access to over 65,000 movies and TV shows for FREE!  I can get you over 150 of the most popular channels for only $60 per month. To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you over 150 of the most popular channels for only $60 per month on 1 TV and give you 3 free months of HBO, Showtime, Starz, and Cinemax!   That includes the newest HD-DVR system plus the NFL Sunday Ticket! To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive DIRECTV promotions. I can also give you the newest whole home DVR system that can record 200 hours of content! So I can see what other offers are in your area what is your street address?

directv pricing
*Prices are $10.00 more without autopay-

Prices shown below *include* A/P discount

Prices are locked in for **2 years**

LOW RISK

LOW RISK

10a. Great, you are eligible for a free high def recording system that records up to 5 shows at once! There is a one time activation fee of $19.95 plus tax. What credit card would you like to use? And the expiration date? And the cvv code? What name is that under?

10b. Thank you. Can you please confirm the credit card number one more time? And the expiration date? And the cvv code?
10c. Can you confirm the billing address for this credit card?          

PREVIOUS OR HIGH RISK

PREVIOUS CUSTOMER or HIGH RISK

10. I couldn’t get you approved for this offer however
I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web.  You’ve reached The Solution Center and we have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. If you sign up today, you only pay $49.99 upfront and then $12.99 a month! What credit card would you like to use?

You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more.  This will be your own personal IT professional that can help you easily from the comfort of  your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost  you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?

On top of the tech support you also get a personal firewall, cloud storage,  parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?

Do you have important information on your home computers, tablets, or phones?  You can backup 250 gigabits in our secure cloud storage –  just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure  you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

PC SUPPORT

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!
  • ALL INCLUSIVE BUNDLE:
    • Just $9.99 a month
    • No contract
    • No credit check
    • Convenient automatic billing
    • Replaces any current service the customer may have for anti-virus with their computer so customers can cancel those services!
    • JUST CHOOSE  PC SUPPORT IN AGEMNI AND NOTE THE ACCOUNT TO ADD!

     

  • REQUIREMENTS:
  • Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…

PERSONAL PROTECTION PENDANT

 

 

I understand that may not be a good product fit for you, but you’ve reached The Solutions Center and we offer a separate service called a Personal Protection Pendant. This can immediately dispatch emergency medical assistance with the touch of a button not only inside your home but anywhere on the go. It’s like Life Alert, only half the cost. For only $39.99 a month you can be saved when a phone is out of reach. Can we go ahead and sign you up?

A

I understand your calling in about another issue, but this could help not only yourself but someone you know. Plus, our medical alert pendant has many different uses. If you have a child that walks to school alone or plays around the neighborhood, this has GPS tracking built in just in case something happens to your child and an alert button in case they need help. It can even track a lost pet that runs out of the house. Signing up only takes a moment, can we go ahead and do that?

B

Did you know that 1 out of 4 seniors fall each year? If you or someone you know lives on their own, this can save their life. A medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one live in one of those places. Medical alert keeps you in the comfort of your own home. Plus, we can even offer a discount if you pay yearly that gives you almost 2 free months of service! Can we go ahead and sign you up?

C

Keep in mind medical alert pendants are pushed almost every 10 minutes in the country. That’s how often and how fast an emergency can happen. A slip in the shower or falling down leaving the house, trouble catching your breath and can’t reach a phone or speak, and sudden chest pains or a stroke are just some of the reasons a medical alert button was pressed and saved a life. Don’t wait until an emergency happens because it could be too late. Let’s get you or someone you love protected. Can we get this process started?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?

You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $49 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?

ID THEFT CALL ENDER

Before we end this call I must inform you  that your private information may have been exposed in a recent data breach. We are combating these breaches by offering you protection that includes up to $1million in identity theft warranty. This comes with continual dark web scanning and covers your entire family.  Can I have the name of the main participant?

Great. Registration is free to our customers and we are able to give you a 50% discount so your bill is only $9.99 a month. What credit card would you like to use?

I know we covered a lot on this call today, but this may be the most important one. Our medical alert device has built in GPS tracking capabilities that run off one of America’s largest 4G LTE mobile networks. You don’t even need a landline service for it to work and it can even track individuals that are lost or wander. It is a must have service these days. Signing up only takes a moment, can we go ahead and do that?

Keep in mind this device has built in battery backup that last between 3-4 days on average. It has an award-winning design that is small, durable, and lightweight. It is so simple to use with it’s one touch operation and since it is water resistant, it can even be used in the shower where most falls can happen! We can even offer a discount if you pay quarterly for only $113.95 every 3 months. That’s a 20% discount on the full price. Can we go ahead and sign you up?

Most importantly this is something that can save a life. This is not only for someone who has fallen but can help anyone during a medical emergency such as a heart attack or someone who suffers from asthma or COPD. It may not only help you out but can help a family member or friend. Medical emergencies can impact anyone anywhere anytime which is why this is so important. Are you sure you want to turn down this offer?

You’ve reached The Solutions Center. While I have you on the line this is a great chance for you to be protected against medical emergencies. Our device assists you with the touch of a button during any medical emergencies. Let’s get you protected, what is your address?

You simply misdialed the number. The good news is even though you may not have called in about this issue, I can explain to you how you are at risk and some steps we can take to protect you or your loved one. For $49 a month this can help save a life and give you peace of mind knowing you are protected. Can we go ahead and sign you up?

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for. Our alert pendant is protection anywhere you go thanks to its built in 4G LTE GPS monitoring with easy tracking capabilities. Let’s go ahead and sign you up okay?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can offer you our durable, lightweight, water-resistant alert pendant that comes with loud, crystal-clear audio. To get this started I just need to know your address, what is it?

PLAN DETAILS – click PC Support or ID Theft to get the rundown on each service. The bundle includes all services in 1.

PC SUPPORT

$9.99/mo

$49.99/upfront standalone

$9.99/upfront add-on

ID THEFT

$9.99/mo

$49.99/upfront standalone

$9.99/upfront add-on

PC + ID BUNDLE

$17.99/mo

$49.99/upfront standalone

$17.99/upfront add-on

ALL PLANS INCLUDE:

  • No contract
  • No credit check
  • Convenient automatic billing
  • Replaces any current service the customer may have for anti-virus, cloud storage, Lifelock, and more!

 

REQUIREMENTS:

  • PC Support & Bundle – Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • Automatic monthly billing to a credit or debit card.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…

ID THEFT PLAN

Our ID Theft is powered by IdentityForce, the leading Identity Theft protection agency. Millions of Americans use their service. They are even used by the US Government and over 1,000 large companies like Office Max, the Department of Homeland Security, the IRS, Staples, and more.

IdentityForce identity protection is a proactive, advanced system that helps keep your personal information safe. Identity theft can impact anyone, anywhere, at any time – which is why it is important to get protected and ensure you have the protection.

Our lives today are more connected and complex than ever; we do so much online, both in our private and professional lives. Today’s lifestyle leaves the door open for criminals that want to steal your identity. IdentityForce delivers ongoing monitoring, rapid alerts, and recovery services so you can rest assured that someone with experience and knowledge has got your back.

THE ID THEFT PLAN GIVES YOUR ENTIRE FAMILY, INCLUDING YOUR SPOUSE AND CHILDREN, COMPREHENSIVE COVERAGE. 

IDENTITY MONITORING

Identity Monitoring = we do a continuous deep dive through thousands of websites plus the Dark Web to detect any illegal trading and selling of your personal information.

Continuous monitoring of your identity, privacy, and credit by using innovative and proactive identity theft protection technology. We’ll detect illegal selling of your personal, financial, and credit information, providing robust monitoring required in today’s connected world.

IdentityForce provides an early warning system rapidly notifying you when your personal information is at risk. Our alerts are sent to your smart phone, tablet, or desktop computer, so you have the power to act before damage is done.

When you want total identity control, count on IdentityForce. Understand your credit score, and where or how your online information is being used. Protect your keystrokes, PIN numbers, and credit card information.

RECOVERY SERVICES

Certified Protection Experts offer comprehensive, 24/7 recovery services. We’ll complete paperwork, make calls, and handle every detail to restore your identity. And, you’re covered by our nationwide $1 million identity theft warranty policy.

  • Identity theft warranty – you get $25,000 in coverage to recover out of pocket expenses – even lost wages!
  • Identity Restoration – we offer complete recovery services from certificated experts. We do not just help you restore your identity, we save you hundreds of hours by completed all of the paperwork, making calls, and doing all the heavy lifting.
  • Lost wallet assistance – quickly cancel and replace cards.
  • Private investigators are available 24 hours a day to assist!

MEDICAL IDENTITY THEFT

A vicious type of identity theft is on the rise: medical identity. It occurs when someone steals your personal information to receive free medical care, goods, or prescription drugs. Medical identities are 20 to 50 times more valuable to criminals than financial identities. Medical identity theft can result in inaccuracies in medical records and costly false claims. It can also have life-threatening consequences. If a thief’s health information is mixed with your medical records, it can lead to a misdiagnosis or mistreatment. Misinformation in your records can plague your medical and financial well-being for years. Remember, identity theft is a long-term crime. Fraudulent activity may not show up for six to 12 months or even longer. That’s why it is essential to continually monitor your personal identity. Medical ID theft protection and comprehensive monitoring includes:

  • Comprehensive identity monitoring of your medical accounts like your medical warranty identification number and rapid alerts of suspicious activity.
  • A simple medical identity form giving you an easy way to secure a benefits payout report from your medical and health warranty companies.
  • Protection under its nationwide $1 million master warranty policy with a special medical identity theft rider for victims of theft.

CHILD IDENTITY THEFT

Children – those who can’t protect themselves – are increasingly victims of identity theft. In fact, it’s been reported that in 2017 more than 1 million children were targets of identity theft. Thieves are interested in children’s social security numbers because they are a blank slate, i.e. they don’t have a credit history. This makes them prime targets for criminals looking to open new wireless accounts, bank accounts, and credit cards using their personal information.

CREDIT CARD FRAUD

Credit Card Fraud is not Identity Theft. When a fraudster obtains your credit card information, your credit card company may notify you first. Your account number may be updated and the credit card company will typically wipe out any fraudulent charges. However, identity theft involves much more than a few fraudulent charges. Identity thieves can steal your personal information to open a new line of credit, open a new credit card, or obtain a false ID in your name. Unlike credit card fraud, there’s no safety net. That means you might end up paying for all the damage caused by an identity thief.

  • It’s an attack on everything you’ve built. It’s much more than a few fraudulent transactions on a credit card statement. When your identity is stolen, thieves can use your personal information to cycle through any number of scams ranging from tax fraud to medical identity theft to new account openings.
  • Our connected lifestyles put us all at risk. We’re all online and essentially connected everywhere, anytime. From phishing scams trying to gain criminal access to your personal identity to regular breaches online that compromise your identity security – technology is not just an enabler to make our lives easier, it’s why identity theft is so prevalent today.
  • It hurts more than just your credit. Unlike credit card fraud, which can be caught quickly, identity theft is often impossible to catch early. Especially for children – when their personal information is attacked it can take well over a decade to uncover. For many identity theft victims, it can take years to unravel and fix the damage, not to mention the emotional and financial toll.

Be proactive and don’t let credit card fraud turn into identity theft.

Alerts from your credit card company could be early warning signs that your identity has been compromised completely. Safeguard yourself against any level of danger, whether it’s just an annoyance or a large-scale risk and ensure you have the best identity theft protection. IdentityForce’s identity theft protection services offer tools to protect your personal information. And if credit card fraud ever escalates to identity theft, IdentityForce provides complete, comprehensive restoration and recovery services, with Certified Protection Experts who are available 24/7.

ACCOUNT MONITORING SERVICES

Set up continuous monitoring of your accounts and identity:

  • Credit and debit card
  • Bank account
  • Social security number
  • Phone number
  • Email address – Set up notifications to see if you got hacked.

PC SUPPORT PLAN

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!

MOBILE TEAM PITCH

12a. OK. I am with the mobility department so all I do here is set people up with the newest mobile promos. I can get you $240 in bill credits for every line you transfer! We just gave our last customer $1,000 in credits! We have unlimited data, talk, and text plans starting at $65 a month. Best of all you don’t even have to change your phone number. How many lines do you have?

12b. I can get your package down to $PRICE PER MONTH plus I will be able to give you $PROMO for switching over! We have promos on phones, too. What type of phones do you have now?       MOVE TO #7 IN VERIZON

**WHEN YOU CLICK THE NEXT STEP BUTTON YOU WILL BE REDIRECTED TO THE MOBILE SCRIPT. ***

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand.  Let me ask how much is your bill and how many lines do you have?

I understand you’re calling about another issue, but right now if you trade in your current phone, you can get up to $800 off some of the newest phones like the iPhone 12! We even have phones that start at just 1 dollar a month! How much are you paying for service right now?

We are also offering 25% off service for all military, first responders, and teachers! Plus I can give you access to over 30 of the most popular TV channels free through AT&T including TBS, Discovery, and AMC. How many cell phones do you have on your plan now?

Besides everything I just mentioned you will be joining Americas largest 5G network where AT&T is consistently ranked as the leader in speed. Let me give you a quote so you can see how much you will save and even possibly upgrade your phones. What kind of phones do you have now?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&T plus give you a new plan with unlimited data, talk, and text! If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. Packages start as low as $65 a month for 1 line. How many Lines do you have?

You simply misdialed the number since our numbers are close, but that’s ok! The good news is we can set you up with a new promo and get you the newest smartphone with one of our equipment promos. How many phone lines do you have?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. We can set you up with an unlimited data, talk, and text plan plus get you a deal on the latest smart phones! How many phone lines do you have?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. So I can see what other offers are in your area what is your street address?

PROTECTION PLAN PITCH

PROTECTION PLAN PITCH

5. You are not eligible for that offer but I also don’t know if you’re aware that you may be getting billed every month for a protection plan on your bill. You can now get a discounted plan through The Solutions Center. This independent plan covers your TV and internet equipment for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process. What’s your address?

Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but I can get you a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your street address?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What credit card did you want to use?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.  I don’t know if you’re aware, but you may be getting billed every month for a protection plan by your provider. I can offer you a discounted plan through us. This plan is independent of your provider and covers you for 3 years for only $99.99, saving you over $150 dollars! Let’s start the savings process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This protection plan is through The Solutions Center not your carrier, which is why I can offer you such great savings. Our plan is independent of your provider and can save you up  to $150 dollars! Let’s start the savings process. What’s your address?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

The Protection Plan Center offers plans that cover both Satellite and Cable TV. See the pricing and savings for each plan here.

SPECTRUM HOME SECURITY

SPECTRUM HOME SECURITY

13.I don’t know if you’re aware, but Spectrum has announced they are no longer offering home security service and are urging customers to get a new home security provider immediately. We have extended a special offer for Spectrum customers with over $1,000 in free equipment. We will expedite your installation so you are not without security for your home and family. Do you have a landline phone or a mobile phone only?

**WHEN YOU CLICK THE NEXT STEP BUTTON YOU WILL BE REDIRECTED TO THE ADT / SECURITY SCRIPT.  GO TO #5 ***

Well we are The Solutions Center, please tell me what’s going on with your provider.  I take calls from people who need assistance all day.  Maybe I can help point you in the right direction.

OK I understand. I understand home security may not have been the purpose of your call today, but if you can give me just a few minutes I can cover your options with you. How many people live in the home?

I understand you want to get your issue taken care of and home security may not be on your radar right now, but no one plans an emergency. And this doesn’t just protect belongings – it helps guard your family and gives you the quickest access to emergency response. In fact this system is so robust your warranty carrier may offer you a discount of up to 20% which might save up to 2 hundred dollars a year! So can we go ahead qualify you?

On top of the warranty savings what about the things warranty does not cover: your family. They’re a priceless asset. That’s the value of this system and that’s why you need to be protected today. So why don’t we go ahead and schedule the installation? Let us send a certified security specialist out to give you a free security assessment. You are under no obligation. They will show you all the benefits and equipment in person in your home. To get that started I will just need to run that credit check. Can we go ahead and do that?

Do you read the newspaper or watch the news? Security systems are like windshield wipers; we all have them even though we don’t need them every day. But when it rains they can save our lives. Please don’t mistake my enthusiasm for pressure! I just know what a great system and service is. Please spell out your first and last name so I can lock you in for this special offer. Can we send a certified specialist out to your home?

You’ve reached The Solutions Center. I can offer you over one thousand dollars in security equipment and get your family protected.

You simply misdialed the number. The good news is even though you may not have called about home security I can explain to you how you are at risk and some steps we can take to protect your entire household.

You’ve reached The Solutions Center not your carrier. While you are on the line I wanted to explain the offers you are eligible for.

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 150 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 40 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include 3 free months of Starz, Cinemax, and Showtime. Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 500 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

AT&T TV CREDIT CHECK CONFIRM INFO

8a. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your drivers license?

8b. Let me make sure I have your name right. I have REPEAT BACK TO CUSTOMER.

8c. And can you confirm your phone number with area code?

8d. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

8e. And whats your date of birth?

8f. And your street address, city, state, and zip? Is there a unit or apartment #?  YOU CANNOT ENTER A PO BOX

8g. And please let me make sure I entered that right. I have REPEAT BACK TO CUSTOMER.

8h. To see what offer you qualify for I will need to check your credit for AT&T, can I have your social please so I may run the credit check?

LOW

HIGH

PREVIOUS

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages start at $75 a month and include over 65+ real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. What is your street address?



Now on top of the lower monthly price you get a cloud DVR storage, thousands of apps including Netflix, Hulu, and Amazon Prime, plus you can stream on up to 20 devices at once in your home! Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?



On top of everything I just mentioned, you also have access to over 45,000 on-demand titles with the ability to stream your service anytime, anywhere, from your phone, tablet, or TV. We even offer no annual contract and no hidden fees! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. Please spell out your email address for me.



 

You’ve reached The Solutions Center, an Authorized AT&T Retailer. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue, I can get you all new equipment and lower your bill. How many TVs do you have so I can give you a quote?



You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promotion and give you the newest streaming service with cloud DVR storage and more. We will also give you access to over 45,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?



You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $75 per month. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?



LOW RISK ATT TV

LOW RISK AT&T TV

 

9. Great, you qualified with no problem. How many TVs would you like to set up with service?

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages start at $75 a month and include over 65+ real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. What is your street address?



Now on top of the lower monthly price you get a cloud DVR storage, thousands of apps including Netflix, Hulu, and Amazon Prime, plus you can stream on up to 20 devices at once in your home! Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?



On top of everything I just mentioned, you also have access to over 45,000 on-demand titles with the ability to stream your service anytime, anywhere, from your phone, tablet, or TV. We even offer no annual contract and no hidden fees! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. Please spell out your email address for me.



 

You’ve reached The Solutions Center, an Authorized AT&T Retailer. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue, I can get you all new equipment and lower your bill. How many TVs do you have so I can give you a quote?



You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promotion and give you the newest streaming service with cloud DVR storage and more. We will also give you access to over 45,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?



You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $75 per month. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?



10a. Great! This service allows you to stream on up to 20 devices for 1 low rate. We will give you a streaming stick for 1 TV. You just need a Samsung Smart TV or a streaming stick like a Fire Stick or Roku on the other TVs to access the AT&T app. Do you have that?

YES – CLICK NEXT

 

NO – 10b. That’s not a problem. You can purchase a Roku or Firestick for $20 to $40. That definitely beats paying your cable company every month for each TV! You can purchase those streaming sticks at any time then plug them into your TV and you will be ready to watch! Or I can offer you additional AT&T streaming sticks for just $5 more a month. Would you like me to add that to your order?

ADD THE RIGHT # OF STREAMING STICKS TO THEIR ORDER

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages start at $75 a month and include over 65+ real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. What is your street address?



Now on top of the lower monthly price you get a cloud DVR storage, thousands of apps including Netflix, Hulu, and Amazon Prime, plus you can stream on up to 20 devices at once in your home! Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?



On top of everything I just mentioned, you also have access to over 45,000 on-demand titles with the ability to stream your service anytime, anywhere, from your phone, tablet, or TV. We even offer no annual contract and no hidden fees! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. Please spell out your email address for me.



 

You’ve reached The Solutions Center, an Authorized AT&T Retailer. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue, I can get you all new equipment and lower your bill. How many TVs do you have so I can give you a quote?



You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promotion and give you the newest streaming service with cloud DVR storage and more. We will also give you access to over 45,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?



You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $75 per month. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?



4 OR MORE

10a. This service allows you to stream on up to 3 TVs for 1 low rate. We will give you a streaming stick for 1 TV. I can offer you a 2nd AT&T streaming stick that can power up to 3 more devices for just $10 more a month. You just need a Samsung Smart TV or a streaming stick like a Fire Stick or Roku on the other TVs to access the AT&T app. Do you have that on the other TVs?

YES – CONTINUE WITH ORDER PRESS NEXT       

NO – 10b. That’s not a problem. You can easily purchase a Roku or Firestick for around $20 to $40. That definitely beats paying your cable company every month for each TV! You can purchase those streaming sticks at any time then plug them into your TV and you will be ready to watch!

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages start at $75 a month and include over 65+ real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. What is your street address?



Now on top of the lower monthly price you get a cloud DVR storage, thousands of apps including Netflix, Hulu, and Amazon Prime, plus you can stream on up to 20 devices at once in your home! Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?



On top of everything I just mentioned, you also have access to over 45,000 on-demand titles with the ability to stream your service anytime, anywhere, from your phone, tablet, or TV. We even offer no annual contract and no hidden fees! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. Please spell out your email address for me.



You’ve reached The Solutions Center. I can save you money with exclusive promotions on AT&t. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. I can get you the most popular channels for only $65 per month. Can I ask how many TVs you have please?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 500 hours of content. We will also give you access to over 40,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $65 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?

11

11a. We do need a card to put on file for auto bill pay and will have a one-time $30 preauthorization hold placed on it today. Don’t worry you get that money back within 5 days of placing your order. What credit card would you like to use? And the expiration date? And the cvv code? What name is that under?

11b. Thank you. Can you please confirm the credit card number one more time? And the expiration date? And the cvv code?

11c. Can you confirm the billing address for this credit card?          

NOW CONFIRM ORDER

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

OK I understand. What I can do for you is offer you a newer better service and will try to save you money every month.  Let me ask how much is your bill and how many TVs do you have?

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions. Our packages start at $75 a month and include over 65+ real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. What is your street address?



Now on top of the lower monthly price you get a cloud DVR storage, thousands of apps including Netflix, Hulu, and Amazon Prime, plus you can stream on up to 20 devices at once in your home! Let’s go ahead and see what else we can add on. Can I have the spelling of your first and last name please?



On top of everything I just mentioned, you also have access to over 45,000 on-demand titles with the ability to stream your service anytime, anywhere, from your phone, tablet, or TV. We even offer no annual contract and no hidden fees! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. Please spell out your email address for me.



 

You’ve reached The Solutions Center, an Authorized AT&T Retailer. I can save you money with exclusive promotions on AT&T. If you’re calling about an equipment or billing issue, I can get you all new equipment and lower your bill. How many TVs do you have so I can give you a quote?



You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promotion and give you the newest streaming service with cloud DVR storage and more. We will also give you access to over 45,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?



You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $75 per month. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?



You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive AT&T promotions. So I can see what other offers are in your area what is your street address?



PC SUPPORT

12. I noticed we don’t have you protected through our cyber security program. This puts you at a higher risk of getting viruses and your information being put on the dark web.  You’ve reached The Solution Center and we have a discounted plan that fights and protects you from these threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Our US based call centers give you unlimited help with virus removal, software installation, new device setup, and so much more. If you sign up today, you only pay $49.99 upfront and then $12.99 a month! What credit card would you like to use?

You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more.  This will be your own personal IT professional that can help you easily from the comfort of  your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost  you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?

On top of the tech support you also get a personal firewall, cloud storage,  parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?

Do you have important information on your home computers, tablets, or phones?  You can backup 250 gigabits in our secure cloud storage –  just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure  you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?

You’ve reached The Solutions Center.  While you’re on the line I can save you money with exclusive promotions.   We have a discounted plan that protects you from online threats plus gives you 24/7 support on your computer, smart phones, TV, and tablets. Let’s start the process what’s your address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted plan that covers unlimited help with virus removal, software installation, new device setup, and so much more at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

This plan is through The Solutions Center not your carrier. Your carrier does not offer this coverage with your Internet service which puts you at risk of viruses and your information being put on the dark web. Can we please go ahead and get you protected today?

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I can help resolve your issue and give you support that you simply do not get with your Internet provider. Lets make sure you are fully covered. What is your first and last name?

PC SUPPORT

THE ULTIMATE PC + PHONE SECURITY AND BACKUP SUITE. WE HAVE THE CHEAPEST PLANS IN THE INDUSTRY WITHOUT SACRIFICING QUALITY. OUR PLANS ARE 30-50% LESS THAN OUR COMPETITORS!

  • We handle the sales and billing. All tech support will be provided by a top notch, US based call center that does nothing but tech support. Our customers are getting more and more Internet connected devices – monthly tech support will be a product everyone has in the next few years! This is a product our callers already need.
  • They CANNOT get this kind of support from their internet provider or computer manufacturer or mobile maker. They have to pay for this support and we have fought hard to keep our cost less than half of what other tech support companies are charging for the exact same service!
  • 24 / 7 / 365 support. Customers can choose to call into the US based call center or do chat online- unlike other tech support plans that outsource to India. This means customers can easily understand who they are talking to!
  • Tech support can remotely log into the customers device, take over, and fix the issue right over the phone. This covers virtually anything from adding a printer, removing a virus, installing software, and more!
  • ALL INCLUSIVE BUNDLE:
    • Just $9.99 a month
    • No contract
    • No credit check
    • Convenient automatic billing
    • Replaces any current service the customer may have for anti-virus with their computer so customers can cancel those services!
    • JUST CHOOSE  PC SUPPORT IN AGEMNI AND NOTE THE ACCOUNT TO ADD!

     

  • REQUIREMENTS:
  • Customer must have Internet service.
  • Must provide a valid email address.
  • Must have a valid home mailing address.
  • This is NOT a warranty – this is a tech support service. It does NOT cover broken devices, cracked screens, etc…