5 DEVICE CONFIRMATION

ALL CONFIRMATIONS MUST BE READ VERBATIM IN ORDER TO RECEIVE CREDIT FOR SALE

CUSTOMER MUST HAVE ACTIVE SERVICE FOR 30 DAYS BEFORE ANY CLAIMS CAN BE FILED.

LOST OR STOLEN DEVICES ARE NOT COVERED UNDER THIS POLICY.

1a. Please allow me to put you on a brief hold to begin.

1b. The process is easy. Please get something to write with and take this information down. The service is very easy to get started. The activation fee is only $49.99. What credit card would you like to use?

*If cx objects to activation fee* 1. This is only a onetime fee and it allows us to offer our plans at such a low monthly rate. This fee also gives us the ability to offer such a low flat rate deductible on all your devices. Is that okay?

*Get Manager Approval* 2. I can check with my manager on discounting the upfront fee to $29.99 so you do not miss out on this service. Give me a moment to see if I can.

1c. Do you currently have any damage or need to file a claim to any devices you will be registering with your coverage?

( If YES, Stop. We cannot sell customers the plan as we do not cover pre or existing damage)

If No continue

2.Can you please spell out your first and last name as it shows on the credit card?

3.Can you please spell out the street address? And the city, state, zip code?

4.What is the address your credit card bill goes to?

CARD BEING USED MUST HAVE THE CITY, STATE AND ZIP CODE MATCH THE CREDIT CARD BILLING ADDRESS.

5.Can you please confirm your phone number that’s best to reach you at?

6.We do need to add a 2^nd phone number to your account can I have that please?

7.We need your email address so we can send you a receipt and confirmation of the plan. Can you spell that out?

IF NO EMAIL YOU CAN NOT SELL THE PRODUCT AS EMAIL IS MANDATORY

8.We are setting you up with the 5 Device plan. The initial fee billed to your credit card today is $49.99.After that, it will be ($21.99/$29.99/$39.99) a month. The ($21.99/$29.99/$39.99) fee will be charged today to begin your billing cycle.

9.The charges will show on your statement from 5 Devices. This policy is third party coverage which means your provider will not be able to access this plan. This plan will cover up to (5/10/20) devices on all damages and repairs. All claims require paying the flat rate deductible of $100 per device.

You will receive a registration link within 48 hours from this call to register the devices of your choosing. You will have (3) Days from the time you receive the link to register the devices. Please keep in mind that until the devices are registered they are not covered so it is important to register as soon as possible. If you do not receive the link please call us to have it resent at 800-939-7115.

11a. If you have any questions about the plan, need to file a claim, or have a question about the credit card charge you should call us at 800-939-7115. Did you write that number down?

11b. Do we have permission to text or email you about your account and offers? Message and data rates apply.

12.Please keep in mind that you must have active coverage for 30 days prior to submitting a claim and that we do not cover any existing damage prior to your purchase of this plan.

I am going to process the credit card charge give me just a moment.

CHARGE WENT THROUGH: 13b. You are all set. We will email you a receipt and plan info. What issue were you trying to handle with your provider today

Before I transfer you over, as part of your order today you receive an upgrade to Total Tech Premium which gives you 24/7 support on your computer, smart phones, and tablets. Our US based call centers give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, you only pay $14.99 which covers your first bill and your coverage is activated immediately. We will go ahead and add this to the card you provided today okay?

YES. OK. The $14.99 plus $4% credit card surcharge for a total of $15.58 will also be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “Protection Plan Center.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. Do you understand this additional coverage is for your internet service in your home for $14.99 a month? *must get clear “YES” from customer*

If you have any questions about this plan call us at 800-540-3350. Did you get that number?

NO: This technical support covers so much! It covers every single internet connected device in your home. This is your own personal IT professional that can help you from the comfort of your home 365 days a year! There is no contract or cancellation fee, and for just $14.99 today, you can try it out and see the benefits. Let’s go ahead and add that plan today, okay?

PAY BILL: 14a. You can handle most billing issues online and it will save you time, but I will give you the info to contact your provider just in case.

TECH SUPPORT: 14b. Your provider should be able to help with most technical issues you experience with your devices so I will give you their info to get your issue resolved. In the event something is broken or needs repaired in the future, you are 100 percent covered through us.

15a. If you do need to contact your provider, please remember they will not be able to see the plan you purchased with us. Its only in our system. If you need anything or need to ask questions about our plan or charge, you will have to call us back directly at 800-939-7115, OK?

15b. OK, I just want to make sure you get that problem totally resolved so please take down this number to your provider before I transfer you over. That number is:

AT&T 1-800-331-0500

COMCAST 1-866-316-1619

SPECTRUM / TIME WARNER / CHARTER 1-888-438-2427

VERIZON 1-800-922-0204

WOW 1-866-496-9669

SPRINT 1-866-275-1411

TMOBILE 1-800-937-8997

Before I transfer you over, we are adding a 30 day free trail of our Identity Theft Protection. It protects against identity theft, credit card fraud and gives you 1 million dollars in coverage to help fight and restore your identity if it’s ever compromised. This not only protects you, but up to 5 people in your household as well. The plan is normally $14.99 a month but it’s free the next 30 days. We will email you a registration link. Make sure you follow that link to register your plan to be fully protected, okay?

IF YES(Must Have Email Address): Great! If you have any questions on the plan or need to cancel the 30 day free trial, call us at 800-540-3350. Did you get that number written down?

IF NO: Are you sure? You need to verbally decline the ID theft on this recorded line and you understand that you are not covered for 1 million dollars in identity coverage. Identity theft is one of the only crimes that the victim has to fix themselves! The police do not help you fix your credit. Are you sure you want to decline?

HAVE A GREAT DAY